Illustrations of the citizen charters' implementation

1. POSTER OF THE CITIZEN CHARTER OF BÉJA

2. POSTER OF THE CITIZEN CHARTER OF TOZEUR

3. POSTER OF THE CITIZEN CHARTER
OF SAHLOUL HOSPITAL IN SOUSSE

4. IMPLEMENTATION OF CITIZEN CHARTER
COMMITMENTS IN SAHLOUL HOSPITAL IN SOUSSE
From left to right:
Coloured signage for
illiterate patients,
appointment screen for
external consultation
services, the ticket machine
for appointment, the
hospital’s suggestion box.

5. IMPLEMENTATION OF CITIZEN CHARTER
COMMITMENTS IN TOZEUR
Example of a revised waste collection map for one of the 13 pilot neighbourhoods
to reduce collection time and maximise the amount of waste collected.

6. IMPLEMENTATION OF CITIZEN CHARTER
COMMITMENTS IN BÉJA
Illustration of the online local tax tracking tool and the online complaint
mechanism for citizens in Béja.