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CITIZEN EXPERIENCE &   CYDDESIGN RESEARCH        HARRELL                       UX RESEARCHER                       CFA MEN...
DATA   POLICY      TECH     DESIGN       CITIZEN EXPERIENCE
@sf311 GG Park sprinklers on full blast this AM;ground already soaked & mud starting fromheavy fog - very wasteful, anythi...
PUBLIC EXPERIENCEDESIGN VALUES
RESPECTPARTICIPATIONUNITY
RESPECTPARTICIPATION   EMPATHYUNITY
“The best tool for resolving disputes within adesign team, for making design decisionsbased on data rather than opinion, i...
NOT
But timing is everything      #2
SOMEONE WHONEEDS TO DOTHE THINGSOMEONE INTHE CROWD
THEIRCONSENTYOUR THANKSNO BUTTERFLYEFFECT
YES   NO
THE MOST STRIKING TRUTH OF THE CURVE IS THAT ZERO USERS GIVE ZERO INSIGHTS.                                               ...
ONE   THIS IS      YOUR      HOMEWORK
THANK YOUCREDITSDMV photo: http://www.flickr.com/photos/graciepoo/Nielsen 5 users: http://www.useit.com/alertbox/20000319....
Cyd Harrell / OakX: Better By Design
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Cyd Harrell / OakX: Better By Design

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Cyd Harrell / OakX: Better By Design

  1. 1. CITIZEN EXPERIENCE & CYDDESIGN RESEARCH HARRELL UX RESEARCHER CFA MENTOR OAKX DEC. 2012
  2. 2. DATA POLICY TECH DESIGN CITIZEN EXPERIENCE
  3. 3. @sf311 GG Park sprinklers on full blast this AM;ground already soaked & mud starting fromheavy fog - very wasteful, anything you can do? …about 45 minutes… 311 Story slide @cydharrell: thanks, well look into it, your ticket number is xxxxxx
  4. 4. PUBLIC EXPERIENCEDESIGN VALUES
  5. 5. RESPECTPARTICIPATIONUNITY
  6. 6. RESPECTPARTICIPATION EMPATHYUNITY
  7. 7. “The best tool for resolving disputes within adesign team, for making design decisionsbased on data rather than opinion, is sittingnext to someone who is a real person whowants to accomplish something as they useyour design to do it.” --Dana Chisnell, August 2, 2010
  8. 8. NOT
  9. 9. But timing is everything #2
  10. 10. SOMEONE WHONEEDS TO DOTHE THINGSOMEONE INTHE CROWD
  11. 11. THEIRCONSENTYOUR THANKSNO BUTTERFLYEFFECT
  12. 12. YES NO
  13. 13. THE MOST STRIKING TRUTH OF THE CURVE IS THAT ZERO USERS GIVE ZERO INSIGHTS. --JAKOB NIELSEN
  14. 14. ONE THIS IS YOUR HOMEWORK
  15. 15. THANK YOUCREDITSDMV photo: http://www.flickr.com/photos/graciepoo/Nielsen 5 users: http://www.useit.com/alertbox/20000319.htmlButterflies: http://openclipart.org/detail/124339/cartoon_butterfly_dw3-by-kizzyblueAliens: Simpsons Treehouse of Horror VII: Citizen Kang QUESTIONS? @CYDHARRELL

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