1.
Microsoft Teams in Healthcare
Product updates
April 7th
Ansuman Acharya
Senior Product Manager

2.
To provide our patients the
best care possible.
The ultimate goal of health care providers

3.
Use M365 & Microsoft Teams to help empower care teams
to deliver the best possible care
Connect everyone
together
Fragmented systems brought
together into a single
collaboration canvas that can
be customized and extended
to fit your needs and provide
valuable insights.
Provide enterprise-
grade security and
compliance
A breach of data is a breach
of trust, that’s why Microsoft
Teams is backed by advanced
security to help you meet or
exceed regulatory compliance
needs.
Streamline
organizational
processes
Patient hand-offs can be
streamlined, and more
informed diagnosis and
treatment decisions can be
made by accessing
electronic health records.
Transform care team
collaboration
Clinicians can share the right
information, at the right
time, through encrypted
messaging, voice and video
calling, and meetings.

4.
Teams – The Engagement Hub of Microsoft
Azure
Authoring
Content & Intranet
Analytics
Dynamics
MicrosoftGraph
Suite-wide intelligence connecting people and content
Securityand Compliance
Centralized policy management

5.
Healthcare communication architecture
Medical records
• Lab Results
• Radiology
• PACS/Dicomm
Labs
• Patient Records
• Patient Orders
• Patient History
• Vital SignsEHR
Data
• Population
• Genomics
• BI/Analytics
Communication
• Chat 1:1/Group
• Urgent Msg
• Scheduling
• On-CallChat
• VOIP/Direct
• Physical Phones
• Operators
Calling
Care Mgmt.
• Documents
• Care Paths
• Dashboards
Collab
• Virtual/Phys
• Training
• Rounding
• MDT/ReferralsMeetings
• Vitals/IOT
• Lab Updates
• ADT Mesg
Alerting
Processes/Portals
• HR/Benefits
• Intranet
• Labs/Imaging
Portals
• IDC10
• Care Paths
• Procedures
KB’s
• Overhead
• Pagers/Bleeps
• Code GroupsPaging

6.
Latest product updates
Secure messaging
Tags, Status note v2, Message
escalation, shift based tags and more
Virtual Consults
Bookings and Teams integration,
roadmap, partner opportunities and
more
Others
Healthcare policy packages, Tasks in
Teams

7.
Virtual visits in Teams
Powered by Microsoft bookings

8.
Sources: “2017 U.S. Telemedicine Industry Benchmark Survey,” REACH Health,
http://reachhealth.com/wp-content/uploads/2017-US-Telemedicine-Industry-Benchmark-Survey-
REACH-Health.pdf, Service Line Strategy Advisor research and analysis.
P&S Market Research https://www.psmarketresearch.com/market-analysis/telemedicine-market
Expected market size
by 2022
$58.6B 18.7%
CAGR
Virtual visits: Trends and Opportunity
Source: Reach Health, Advisory Board
Top Virtual visits Objectives for Healthcare Delivery Organizations
14%
15%
33%
34%
38%
39%
46%
46%
53%
55%
61%
64%
66%
70%
78%
86%
Supporting research or clinical…
Reducing EMS bypass
Increasing revenue
Improving image in the…
Capturing market share from…
Providing access to new…
Providing 24x7 access to…
Improving specialist efficiency
Reducing cost of care delivery
Reducing hospital readmits
Reducing unnecessary…
Improving leverage of limited…
Improving patient convenience
Increasing patient engagement
Providing remote patients with…
Improving patient outcomes
Trends
• Looming physician shortages, aging populations, costs are
on the rise, and communities lack local healthcare facilities
• Increased and changing patient expectations for service,
including a competitive new landscape
• Virtual visits is beginning to prove its worth in the form of
cost reduction
• Legislation continues to indicate growing confidence in
Virtual visits
• Innovations and technological breakthroughs including
real-time video communications ease accessibility and
engagement with patients

9.
Top Use
Cases
Strategic
Goals
Primary Care
• Direct-to-consumer
virtual visits
• Multidisciplinary
care team
consultations
• Enhance access to
preventive care
• Manage retail,
competitive threats
Outpatient
• Specialty diagnosis
and treatment
input
• Post-discharge
follow-up visits
• Expand coverage,
reduce no-shows
• Promote adherence
to discharge plans
Emergency
• Specialty consults
(e.g., tele-stroke,
covid)
• Emergency triage
• Reduce avoidable
patient transfers
• Improve patient
throughput
Inpatient
• Virtual specialty,
hospitalist consults
• Tele-ICU or tele-
sitter monitoring
• Improve available
specialist expertise
• Reduce average
length-of-stay
Virtual visits:
Poised for explosive growth

10.
Covid-19 US Opportunity
Sources:
https://www.ashp.org/Advocacy-and-Issues/Key-Issues/Other-Issues/Issue-Brief-COVID-19
https://medcitynews.com/2020/04/fcc-adopts-200m-telehealth-program-for-covid-19/

11.
Microsoft Teams for External Communications in Health
Telecollaboration Virtual patient visits
Enabling health professionals to
collaborate and communicate
across organization boundaries
with Guest Meeting Join
capabilities allowing any clinician
to participate in an interaction
Patient-to-provider interactions
with Guest Meeting Join. Seamless
join for patients on any device to
communicate with Health
professionals in Microsoft Teams in
a secure & compliant way

12.
Solution:
A convenient solution that helps reduce
travel times, improves access, and is simple
to use
Challenge:
In person visits are hard to schedule and travel
to. Specialists are only available in the big cities
and its impossible to get on their calendars for
months.
Patient experience

13.
Improving the patient experience
Intuitive and customized email invitation
Patients receive details about the appointment and a
Microsoft Teams Meeting link to join. Providers can
also send reminder emails.
Simple one-click join with no account
needed
Patients can join the virtual visit in one-click from their
desktop web browser or from the Teams mobile app.
Patients do not need a Teams license to join.
Virtual lobby and HD video experience
Patients can wait in a virtual lobby prior to the provider
joining, and once in the visit they can engage in HD
video conferencing from the comfort of their home.

14.
Patient join – Mobile Email

15.
Patient join – Teams Mobile

16.
Patient in-meeting and post-meeting – Teams Mobile

17.
Challenge:
With an overwhelming patient load, it’s
challenging to provide the best possible care.
Often, a quick follow up is needed but
patients must go through multiple hoops to
reach their doctors.
Solution:
Patient communication can be improved,
more timely care provided, and both
clinicians and patients satisfaction improved
Provider experience

18.
Enabling providers to meet with patients and
remote clinicians
Virtually engage with patients
Through easy to join scheduled virtual visits, clinicians
can use meetings capabilities like screen share, cloud
recording, live captions, and more.
Virtually engage with remote clinicians
Easily bring in remote clinicians, like specialists for a
consultation, or into the patient virtual visit, through
scheduling and meetings capabilities.
Consistent experience everywhere
Meet across desktop, mobile and room devices, from
your office, examination room, mobile care
environment, and other locations, all on Teams

19.
Provider join
Teams

20.
Challenge:
Looking for options to reduce costs,
streamline care, and help meet security
and compliance regulations
Solution:
More patients can be seen with shorter
appointment times and reduced overhead,
all with the peace of mind of strong security
and compliance
Clinical Ops experience

21.
Lessening administrative burden with
simple scheduling experience
Flexible scheduling with self-service pages
Create self-service scheduling pages to make available
directly to patients for more flexible scheduling.
Simple tool for creating virtual appointments
Create categories for the types of visits, input notes for the
clinician, and select automatic reminders for the patient.
Multi-department and staff scheduling
Easily schedule on behalf of clinicians and staff across
departments with clear free/busy availability.

22.
Admin settings
O365 Admin Center

23.
How it works …
Provider: Teams Client
Enterprise Boundary
Bookings or Online Meeting
Graph API Cloud App for
Programmatic Meeting
Creation
EHR Scheduling and
Join
Embedded Mobile
AV Control
Anonymous Join
Anonymous Join
Anonymous Join
Embedded
Web AV
Control
Configurable
Web Meeting
Join
Provider: Embed
Email and SMS
reminder
Browser join from email
Patient portal join
Portal Mobile App
embed join
Patient: Browser
Unique
bridge/meeting ID per
visit

24.
Leverage the Graph API for Online Meetings
https://graph.microsoft.com
Integration and customization of meeting workflows for industry
https://graph.microsoft.com/app/onlinemeetings
Add Meeting Join Links to
any App
Add Meeting Join Links in
Portals and Apps
Optionally integrates with
Outlook
Cloud Scheduling
Service
Build backend apps for
creating Scheduled or
Ad-hoc meetings

25.
A range of certified devices in every size, for every space and healthcare scenario paired with
services to enable existing video investments and conduct virtual visits.
Personal devices Shared devices
Cloud Video Interoperability partners

26.
What’s coming next?

27.
Investment areas
Clinician to Clinician
Telecollaboration
Virtual Visits: Provider
to Patient
Room Systems
and Devices
EHR Integrations
Advanced Phone Calling
and Call Center
Learning and Training Patient and Family
Member Interactions
Intelligent Meetings and AI

28.
Virtual visits: Image annotation

29.
Australia IRAP | UK BS1596 | Article 29 WP | Singapore MTCS | Netherlands NEN7510
Certifications & Compliance Agreements
Provider
Life sciences
& pharmaceuticals
Payor
ISO 27001/ISO
27018
HITRUST
HIPAA BAA
FedRAMP
EU Model Clause
EU GDPR
ISO 27001/ISO
27018
HITRUST
HIPAA BAA
EU Model Clause
EU GDPR
ISO 27001/ISO
27018
HITRUST
HIPAA BAA
EU Model Clause
EU GDPR
ISO 27001/ISO
27018
HITRUST
HIPAA BAA
FDA 510 (k)
Pharma Compliance
Program (GXP)
EU GDPR
Public health
& social services

30.
Microsoft 365 & Teams can help give you peace of mind
Meeting healthcare compliance
Microsoft Teams is built on the Office 365 hyper-scale, enterprise-
grade cloud, delivering advanced security and compliance
capabilities. Teams is Tier-D compliant, which includes standards like
HIPAA, SOC I, SOC 2, EU Model Clauses, and more.
Data loss prevention
Data loss prevention is a compliance feature of Microsoft 365 that is
designed to help you prevent the intentional or accidental exposure
of sensitive information
Audit logs
To efficiently respond to regulatory, litigation, and investigation data
discovery requests, you can use built-in AI capabilities to find the
most relevant data with corresponding audit logging
e-Discovery
Microsoft 365 can help identify sensitive information and define
security and controls with integrated e-discovery, classification,
labeling, and policy-based protection capabilities. Meetings and
Calls included!

31.
Data Residency
Our Promise
If Customer provisions its tenant in
Australia, Canada, the European
Union, India, Japan, the United
Kingdom, France, South Korea ,
South Africa, UAE, Germany,
Switzerland, France or the United
States, Microsoft Teams will store
the following Customer Data at
rest only within that geo:
• Microsoft Teams chats, channel
messages, images, voicemail,
and contacts
• SharePoint Online site content
and the files stored within that
site
• Files uploaded to OneDrive for
Business
Canada east
North Central US
East Asia
Southeast Asia
Amsterdam
UK West
AMERICAS EMEA APAC
181 countries | 40 languages
(NOTE: Hebrew and Arabic RTL languages now supported)
East USUS Gov Arizona
US Gov Texas
Canada central
UK South
Chennai
Pune
Japan East
Japan West
Australia East
Australia Southeast
In region In country US Gov
Marseille
Paris
Cape Town
Johannesburg
Dubai
Abu Dhabi
Dublin

32.
HIPAA One Whitepaper
Clinicians and Clinical IT leaders feel safe using
Microsoft Teams for sharing PHI
• Learn about how Microsoft Teams and Office 365 meet each HIPAA
control in detail
• Share with your customers to create trust for using PHI on Teams

33.
M365 Security &
Compliance
+
Teams healthcare features
=
Secure Messaging

34.
Microsoft Teams – A secure messaging platform
Priority Notifications Secure image sharing Federated Messaging Read Receipts
Manual tags and targeting Status note v2 Message escalate Priority Notifications v2

35.
Status Note V2
• Ability to @ mention
people
• Custom expiration
• Visibility in 1xN chats
with direct ability to
escalate

36.
Tags – Create, manage and use
• Tags allow you to classify users within
Teams or group them based on a
common attribute
• Current feature list:
• CRUD Tags in Manage Tags UX
• Send a group message to the tag as a
group chat
• Mention a Tag in a channel
conversation within a team
• Coming later this year:
• Graph API CRUD
• DLs and Tags interoperability
• Usage of Tag in people picker

37.
Combination of Shift Group Name & On Shift Designation, will
be addressable via Teams Chat and @mention in Channels

38.
Shift-aware tags UX for the Teams Members with grayed out tags

39.
Priority Notifications V2
Message modality escalation
“If John does not read the message on Teams within 5 minutes,
send him an SMS”
Person to person escalation
“If John does not read the message within 10 minutes,
send the message to Julia”
Priority notifications V2 ensures that messages for emergent issues are heard by their
recipients through escalation of message modalities or failing that, escalation to a
different person.

40.
Policy Packaging
• Streamline your policy
assignments with policy
packaging
• Built to simplify and provide
consistency when managing
policies for groups of users
across your organization
• Healthcare Packages available
today in MOPO and
Powershell:
• Clinical worker
• Healthcare IW
aka.ms/TeamsPolicyPackages

41.
Microsoft ConfidentialMicrosoft ConfidentialMicrosoft Teams
Tasks in Teams
Microsoft ConfidentialMicrosoft Confidential
• Both personal and team tasking in a single app
• Aggregate views to keep you focused on your
tasks
• Create tasks from messages, files and other
objects so that you never miss out on the
context
• Manage your team’s workload with channel
specific task lists and tasks
• Planner: Team tasks
• To-Do: Personal tasks
• Access your tasks anytime and anywhere from
your mobile device
• Real-time notifications, so that you’re always up
to date on tasks assigned to you and those you
care about

42.
Teams clinical use cases
• Secure Messaging
• Chat 1:1 & Group, Channels, Secure
Image Sharing
• Priority Messaging - Standard, Important
and Urgent
• Knowledge Bots – Directory Bot, FAQ+ Bot,
Company Communicator, IDC10
• Scheduling – Shifts & Kronos App
• Meetings & Video
• Scenarios:
• ICD10 codes - Easy access to
knowledge
• Collaboration/co-author of secure docs
• Huddles and Projects
• Board/company meetings
• Patient wound care
• Notifications - bots, adaptive cards for lab updates
or ADT signals
• Patient’s List – Patient’s App, excel lists,
PowerApps, manage specific patient cases
• Data/Dashboard/Action – PowerBI, hospital quality
& process improvement, Planner/Tasks, 360 visibility
• Scenarios:
• Hand Hygiene Huddle
• Rounding
• Lab Notifications
• Virtual Tumor Board/MDT
• Outpatient Risk Management
• Length of Stay Reduction/Discharge Mgmt
• Recording/Transcription – Meetings recording
and transcription (search)
• Patient experience – Simple one click join on
Chrome or Edge & mobile join
• Physician Scheduling – Virtual Visits App in
TAP
• Scenarios:
• Home Care – virtual visits
• Remote Monitoring (of patients
in/outpatient)
• Remote Specialist Consult
• Rural Care – follow up appointments
• Military or Prison – Remote consults
• Mental Health – Virtual consults

43.
Resources
Custom solutions on Teams
Better with Office 365 – Partner solution catalog
Microsoft Teams developer platform
Microsoft Teams Virtual Rounding
IT Pro and end user blog on Teams commitment to
Security, privacy and compliance.