2. What is a Shared Service Model?
Organisations utilise a shared service model as an efficient way of
organising activities within their HR department.
HR shared services allow these activities to be available to a number
of people who would provide routine administration of HR functions
to the customer; functions such as Payroll advice.
This shared services model based on the work of Dave Ulrich led to
organisational benefits which included; reduction of cost and
increased quality of services provided to customers.
3. University of Portsmouth Shared Service
Business Partners
Carol Carter
Dominique Shore
Sue Davies
Centres of Expertise
Occupational Health
Pay and Reward Pensions
Equality and Diversity
Recruitment and Selection
Strategy and Planning
Health and Safety
Management and Staff
Development
Service Centre
Manager: Paula Biggs
No of staff: 11
Total number of staff employed/supported: Over 2500! One of the city’s largest employers
4. “
”
“The key to shared services is treating what was once a
corporate service like a whole new business. This is achieved
by duplicating the environment of an independent service
business, including customers, counting costs, and letting in
the competition. Just as market competition improves a firm,
so it will improve your in-house business”
(QUOTE FROM JBS)
Other larger organisations also make use of this Shared Service Model…they include:
5. University of Nottingham
What does the department look like?
http://www.nottingham.ac.uk/hr/documents/hr-service-structure.pdf
6. HR Partners support their respective schools/colleges with:
• strategic HR-related matters
• change management
• non-routine, complex casework (e.g. disciplinary, grievances, capability, dignity at work, attendance
management)
Approx. 9 BP employed…according to the area of work e.g. faculty of arts, faculty of science.
BUSINESS PARTNERING:
7. Specialist Services
Strategic Projects
HR Systems and MI
Talent and Resourcing
Policy and Development
Pay and Reward
Planning Adviser
Equality and Diversity
Professional development which is subdivided into: Continual Professional Development; Leadership and
Management development; Learning and Teaching; Equality and Diversity; Welcome and Introduction;
Apprenticeships
Safety office – Health and Safety Legislations
8. Service Centre
(Employment Services)
Employment Services are the first point of contact for general HR
enquires including: Recruitment, HR policy and processes and HR
administration.
Number of staff they support? 2,376 ( Student/Staff Ratio 13/14)
Head of Employment Services:
Name: Jamie Tennant
Contact: jamie.tennant@nottingham.ac.uk
9. University of Aberdeen
What does the department look like?
http://www.abdn.ac.uk/staffnet/documents/UNTITLED.pdf
10. BUSINESS PARTNERING:
HR Business Partners support managers on strategic HR-related matters and organisational
objectives such as:
a. performance management
b. organisational design and development
c. change management
d. strategic resourcing
Approx. 9 BP employed…according to the area of work e.g. faculty of arts, faculty of
science.
11. Specialist Services
Strategic Projects
HR Policy
Pay and Reward
Organisational Development
Equality and Diversity
Staff Development
Health and Safety
12. Service Centre (Employment
Services)
Known as employment services are the first point of contact for any general HR enquires,
which ranges from: recruitment, terms and conditions, annual leave to assistance with
casework such as attendance management at work
Number of Staff they Support? 1,032 ( Student/Staff Ratio 13/14)
Head of Employment Services:
Name: Lynda Johnston
Contact: lynda.johnston@abdn.ac.uk
15. They focus on the relationship between Human Resources Department and
customers. They deal with:
• Strategic planning issues
• Change management
• Restructuring
• Any other issues that affect more than one person
There are 3 HR Partners in the organisation: Schools; Professional Services;
International, Management and Projects
BUSINESS PARTNERING:
16. The specialist teams support the operational issues; they also manage the
development of HR policies, procedures and guidance.
Occupational Health
Resourcing
Staff Development
Specialist Services
17. Service Centre
(HR Services)
They are the first point of contact for any general HR enquires, they help to ensure
consistency of their approach and improve the quality of the services they provide
Number of Staff they Support? 645( Student/Staff Ratio 13/14)
Head of HR Services:
Name: Helen Hymers
Contact: h.e.hymers@hw.ac.uk
18. BUSINESS PARTNERING:
HR Partners support the university with any strategic planning etc.
There are 3 BP in the organisation: Academic Affairs; Education; Research and
Enterprise
19. The specialist teams support the operational issues; they also manage the development of HR
policies, procedures and guidance. These are the three main specialist services: all have managers,
who have HR administrators and Advisors.
Staff Development
Occupational Health
Recruitment and Contracts
Specialist Services
20. Service Centre
(HR Services)
They are the first point of contact for any general HR enquire: Employee Services and HR
Information Systems
Number of Staff they Support? 2,500 (Facts and Reputation)
Head of HR Services:
Name: Alison North
Contact: a.a.north@hull.ac.uk
21. They work closely to the senior leaders to develop effective ways to fulfil the aims of the
organisation such as strategic planning.
There are 14 BP employed in this organisation dealing with issues relevant to faculties and
departments; who are supported by 6 HR Advisors.
BUSINESS PARTNERING:
22. Policy and Rewards
Equality and Diversity
Occupational Health
Health and Safety
People Development
Change Team
Trent HR support Team
Recruitment Team
Specialist Services
23. They deal with general HR enquires but more specifically issues regarding Payroll and HR
administration; Recruitment and Temporary/Casual staff claims
Number of Staff they support?
4,420
(Annual Review 13)
Head of Employee Services:
Name: Rob Tinley
Contact: R.S.Tinley@exeter.ac.uk
Service Centre
(Employee Services)
25. They support the academic coordinators and head of departments with complex
caseworks; restructuring of departments; medium-term planning; strategic people
management and other people management issues.
There are 4 BP in the organisation supporting the academic staffs and their
department
BUSINESS PARTNERING:
26. Chair and Senior management Recruitment
Occupational Health
Pensions
Rewards
Staff Development
Researcher Development
Leadership and Management Development
Specialist Services
27. HR Services are the first point of contact for general HR queries which varies from
recruitment to HR policies and Procedures.
Number of staff they support? 3,790 (key Facts 13/14)
Head of HR services:
Name: Rob Hargrave
Contact: rob.hargrave@york.ac.uk
Service Centre
(HR Services)
28. They provide professional advice to academic staff ranging from the Deans to HR
Solutions which include resource planning; senior recruitment and organisational
change that are inline with the university’s people strategy.
There are 5 BP employed who are assisted by 2 staffs and other HR advisors.
BUSINESS PARTNERING:
29. Payroll
Organisational and Educational Development
Safety, Health and Well being
Recruitment and Contracts
Specialist Services
30. Service Delivery Team are responsible for queries on all aspects of recruitment and
contracts from managers to individuals. They are responsible for advertising to issuing
the contracts
Number of staff they support? 2,357 (Annual Review 2014)
Head of HR services:
Name: David Owen
Contact: a.d.owen@lancaster.ac.uk
Service Centre
(Service Delivery)
31. Also known as The Advisory Team offer support and in-depth guidance in all HR issues. They work with
Senior Managers and Directorates to develop strategic plans; devise expert HR advice on day-today HR
related matters ranging from recruitment to rewards.
There are 7 BP employed supported by 5 HR officers who provide operational support to faculties and
departments; interpret and implement policies and processes.
BUSINESS PARTNERING:
32. Organisational Development
Equality and Diversity
Occupational Health
Health and Safety
Projects and Policies
Administration Team
Leadership Team
Specialist Services
33. Service Centre
(HR Services)
HR Services Team provide administration support through the lifecycle of employment.
They are also responsible for advertising and recruiting staff within the university.
Number of staff they support? 1,051( Student/Staff Ratio 13/14)
Head of HR services:
Name: Fiona Parkinson
Contact: fiona.parkinson@dmu.ac.uk
34. Other universities that also use shared services include: (enough
information was not provided)
University of Greenwich
University of Southampton
University of St Andrews
University of Stirling
University of Leicester
University of Essex
Queen Margaret University Edinburgh
Glyndwr University Wales
University of Bradford
University of Reading
35. Universities and their Service Centre Manager’s contact details:
University Name of Centre Manager Contact details
Nottingham Employment Services Jamie Tenant jamie.tennant@nottingham.ac.uk
Aberdeen Employment Services Lynda Johnston lynda.johnston@abdn.ac.uk
Tel: +44 (0)1224 273860
Heriot-Watt HR Services Helen Hymers h.e.hymers@hw.ac.uk
Hull HR Services Alison North a.a.north@hull.ac.uk
Exeter Employee Services Rob Tinley R.S.Tinley@exeter.ac.uk
Tel: +44 (0)1392 722060
York HR Services Rob Hargrave rob.hargrave@york.ac.uk
Tel:+ 44 (0)1904 32 4849
Lancaster Service Delivery David Owen a.d.owen@lancaster.ac.uk
Tel: +44 (0)1524 5-10644
De Montfort HR Services Fiona Parkinson fiona.parkinson@dmu.ac.uk
Tel: +44 (0)116 207 8080
