1. OLINDA TURNER
olindat@live.com | www.linkedin.com/in/olindaturner | 425–417–4049
SUMMARY Content Developer | ProgramManagement
 Passionate,self-motivated user advocate ableto deliver compellingcontent and
customer experiences.
 Proven program manager with the ability to partner with cross-functional teams and
drivethem to consensus.
 Creative problem solver who enjoys mentoring others, dealingwith the ambiguity
inherent in new ventures, and working in fast-paced environments.
AREAS OF
EXPERTISE
 Content development (writing,editing,
proofreading, and graphics)
 Editorial and content strategy
 Content needs analysis
 Program/projectmanagement
 Fostering communities
 Web sitedesign and management
 Excellent communication skills
TECHNICAL
SKILLS
 MicrosoftOfficeSuite (Word, Excel,
Access,PowerPoint, Visio)
 Content management systems
(DocStudio/DxStudio, XMetal)
 Web technologies (HTML, CSS,
JavaScript,PHP, MySQL)
 Workingknowledge of Python, C#, and
XML
 Familiarity with C and C++
 Working knowledge of SEO
 SharePointdesign
 Team Foundation Server
WORK
EXPERIENCE
PROGRAM MANAGER, PACTERA TECHNOLOGIES
OCT 2015–DEC 2015
Led a content migration effort includingidentifyingcontent to be migrated, scheduling
migration with multipleteams, handlingthe migration,and verifyingresults.
 Migrated an on-premise SharePoint siteto multipleSharePointOnlinesites.
 Developed a strategy for migratingSharePointWiki content to a MediaWiki site.
CONTENT PROGRAM MANAGER, MICROSOFT
2011–2014
Led and managed all aspects of various contentexperience and user insightprograms from
project research,document creation, communications,scheduling,status reports,
collaboratingacrossgroups,and conflictresolution.
 Launched and managed the @mscurah Twitter accountgrowing the account to over
450 followers within 4 months.
 Correlated Intel’s product usageto a content gap which resulted in a white paper and
presentation ata business analytics conference.Through mentoring, refiningthe
customer’s story arc,and creatingthe presentation graphics helped earned the Intel
speaker (a first-time presenter) an approval rating of 3.48 out of 4.
 Analyzed data supplied by customer and internal partners to identify and prioritize
content recommendations for the business intelligencecontent team, which resulted
in the team actively working on over 75% of the recommendations.
 Managed development of an interactive content experience that included both a
deep-zoom browsingcapability and dynamically-generated HTML.
 Improved the design of a technical web site by leadinga team of content, product,
and usability members in applyingscenario-focused engineering.

2. PAGE 2
SENIOR TECHNICAL EDITOR, MICROSOFT
2000–2011
As lead editor for the SQL Server content development team mentored writers and editors on
best practices,developed documentation plans and schedules, acted as liaison to multiple
partners,worked with production personnel, gained technical subjectmatter knowledge, and
researched user needs.
 Designed a series of web pages to highlight the best Microsoft and customer-
created content.
 Provided leadership to a group of 8 writers and editors in evaluatingthe Unified
Content Model requirements, analyzinghow to implement those requirements, and
providingguidanceto the content team on the resultingimplementation guidelines.
 Developed a new print deliverable from defining the writingtemplate styles and art
elements to editingover 600 pages of prototype content and ultimately mentoring
writers and editors on how to write for this new deliverable.
 Improved the user experience of both an XML-related software development kit and
toolkitby revising, restructuring, and removing redundant content.
CONTRACT TECHNICAL EDITOR/WRITER, THE WRITE STUFF
1996–2000
Edited and wrote end-user documentation (manuals,online help,and device-based help) for
Windows CE, as well as edited onlineVisual C++ documentation. Selected highlights include:
 Completed a comprehensive UI review of the Palm-sizePC which generated over 100
bugs on how to improve UI consistency and improve usability overall.
 Edited all theclasses for the Active Template Library (ATL) and multipleInternet
classesfor the MicrosoftFoundation Class (MFC) library.
OTHER WORK
EXPERIENCE
SENIOR TECHNICAL WRITER, ALDUS CORPORATION
Researched and wrote about prepress technology (TrapWise),printer and TrueType usage
(PageMaker), and content retrieval technology (Fetch). Selected highlights include:
 Conceptualized and wrote a 100-page user manual for a computerized trapping
software application in lessthan two months.
 Developed a visual user-interface specification for both a trappingapplication and
the color management system portion of a page-layoutapplication.
MARKETING COMMUNICATIONS MANAGER, CSS, INC.
Created and developed marketing communications includingbrochures,data sheets, product
catalogs,sales presentations,and newsletters. Selected highlights included:
 Redesigned, rewrote, and produced a 32-page corporate-identity brochure within
two months.
 Organized an annual meeting with a team of six volunteers includingcreation of a 35-
mm slideshow,a 10-minute video, and a computer-generated slidepresentation.
EDUCATION UNIVERSITY OF SAN DIEGO
B.A., MATHEMATICS, MAGNA CUM LAUDE | B.A., BUSINESS ADMINISTRATION, MAGNA CUM LAUDE
NORTHWESTERN UNIVERSITY
CERTIFICATE, CONTENT STRATEGY FOR PROFESSIONALS IN ORGANIZATIONS SPECIALIZATION
UNIVERSITY OF WASHINGTON
CERTIFICATE, WEB TECHNOLOGY SOLUTIONS

3. PAGE 3