1. Curriculum Vitae
Mrs. Olwyn Coyne,
1 Gracemeadow Court,
Stamullen
Co. Meath
DOB 21.09-78 Tel 086 3839563 Email olwyn78@hotmail.com
Profile
I am an honest, enthusiastic and competent professional who works well within a team and enjoys new
challenges. I’m an excellent communicator with both colleagues and clients. I have excellent time
management skills and work well under pressure. I take responsibility for continuous self-development
and personal growth. I consistently demonstrate an eagerness to meet challenges (can-do spirit).
Education
1991—1994 Holy Faith De la/Salle, Skerries
1994—1997 Loreto Convent Balbriggan
Secondary level — Successfully Completed
Employment
September 2009 – October 2015
Keystone Insurance Ltd, Lisdoo, Dundalk, Co. Louth
Position: General Manager (2014)
Duties:
• Management of a team of 18 personnel (Commercial Renewals, New Business, Personal Lines,
Financial & Administration)
• Consider each individual's career plans and competency level.
• Motivate the team by giving them fair and immediate assessments and recognition.
• Give people coaching, feedback and training to improve their competencies.
• Resolves problems by exploring appropriate options.
• Tenaciously execute plans to deliver results.
• Liaising with BDM’s from all Insurance companies to discuss existing accounts, new areas to
grow the business and targets.
• Meeting and liaising with clients on a regular basis in order to review insurance requirements.
• Developing and maintaining strong working relationships with colleagues and insurance company
personnel.
• Negotiating renewals, re-marketing and finalising insurance placement.
• Operating within the commercial renewals teams, also dealing with new business clients both
referred from existing clients and inbound.
• All aspects of commercial Insurance handling a variety of small, medium to large corporate
accounts.
• Delegation of monthly renewals between the team.
• All billing transactions, Relay Insurance package used
• General day to day queries within the office.
• Involvement in the recruitment process.
• Set up of daily Key Performance Indicators (KPI’s).
• Chairing of weekly management meetings.
• Premises key holder, with responsibility for the opening & closing of the business.
• A key driver in growing the team from 3 people in 2009 to 18 in 2015.

2. Curriculum Vitae
March 2003 – August 2009
North County Brokers Ltd, Fingal Bay Business Park, Balbriggan, Co. Dublin
Position: Team Leader
Duties:
• General overview & running of the commercial department.
• Commercial Insurance, all aspects.
• Handling a variety of medium to large corporate accounts.
• Meeting and liaising with clients on a regular basis in order to review insurance requirements.
• Developing and maintaining strong working relationships with colleagues and insurance company
personnel.
• Negotiating renewals, re-marketing and finalising insurance placement and any new business
requirements for existing clients.
• All billing transactions.
• Claims processing, reporting & following up.
• Personal lines Insurance (motor, household, travel).
• Bytsys Insight system.
• Premises key holder, with responsibility for the opening & closing of the business.
February 2001 March 2003
Eva — Tec Ltd, Unit 3 Balbriggan Business Park, Balbriggan, Co. Dublin
Position: Sales Administration
Duties:
• Sales processing.
• Invoicing accounts.
• Month end statements.
• Tele – Sales.
• Processing paper work.
• Reception, filing.
• Petty cash.
• General office duties.
• First aid officer.
September 1998 to February 2001
Celestica Ireland, Swords, Co. Dublin
Position: Line Leader
Duties: Supervision of a team of five
Responsibility for the day to day running of four machines, ensuring 100% Quality product to the
customer.

3. Curriculum Vitae
Summer 2000 – September 2002 (Part Time Contract)
Financial Management Consultants Ltd, Coolock, Dublin 5
Position: Office Clerk
Duties: Assisting with the data gathering and input of data for the accounts
• VAT Returns
• Tax Returns
• PRSI
• PAYE
• General office duties, filing etc...
Achievements / Courses
• IBEC – DIT Managing People Programme
• Various Action Coach training seminars , Time Management, Profit Building, Referral
Strategies
• DISC & VAK profiling
• Go Sell — Mc Conkey Performance Management Ltd — Selling Techniques
• FITS — Introduction to Liability Insurance
• Optima Training course — Introduction to Insurance Broking
• Course in ECDL fully completed.
• Course for the Sage software — Eva - Tec Ltd.
• Course in Tele Sales, dealing with customers difficult queries, handling calls, how to
Make a sale etc...
• Manual Handling courses successfully completed
• First Aid course, along with refresher courses completed.
• City and Guilds course in S.M.T. an inspection process for the manufacturing business Celestica
Ireland products, Quality control
Additional Information/Skills:
• Grandfathered in General Insurance and compliant with CPD requirements
• One CIP exam to complete working towards same in addition to the above
• Excellent and effective telephone manner
• Excellent communication skills
• Excellent numeric and computer literacy skills
• Reputation for reliability and commitment
• Ability to work on own initiative
Hobbies / Interests
• Huge interest and ability in IT
• Spending time with my family
• Walking my 2 dogs
• Reading
References – Available on request