1. Case Study: TakeCharge
TakeCharge Chooses OpSource to
Deliver 100% Uptime Guarantee
for Spend Management Solution
On-Demand Company
TakeCharge Technologies is the value leader in spend
management business service solutions focusing on “We didn’t want a company that just provided servers. We
procure-to-pay compliance and information management. wanted a company that understands partnership, market
Spend management is the way in which companies control
needs, and the challenge of constant change.”
and optimize the money they spend. TakeCharge helps
- Debbie Hamel
its customers gain control of spend, delivering financial
President and CEO
savings and allowing them to leverage the wealth of
TakeCharge Technologies
information throughout the procure-to-pay process.
Customers are empowered to “own”, control and manage
Customer Profile:
their spend information and processes. This leads to
TakeCharge Technologies
financial benefit, increased rebates and card program cost
11417 Sunset Hills Road, Suite 215
savings. With the TakeCharge ProCharge™ solution, users
Reston, VA 20190
gain procure-to-pay compliance for expenditure account
www.takechargetech.com
reconciliation, controls for eliminating duplicate payments,
and detection and prevention of misuse, which satisfies Industry:
internal and external regulations. Spend management solutions
TakeCharge Requirement OpSource Solution:
For its ProCharge solution, which enables both public OpSource Managed Hosting
and private sector organizations to streamline processes OpSource Application Operations™
and simplify management, TakeCharge wanted a reliable
on-demand delivery platform that included full protection Key Benefits:
for client data and privacy of communication. TakeCharge • 100% up time guarantee
also wanted a partner who understood its growth needs, • Elimination of large up-front capital expense for
would help it meet new challenges as they evolved, and on-demand infrastructure
provide a pricing model consistent with its own
• Expert 24X7X365 monitoring and customer support
revenue expectations.
• Constantly updated security
Complete Solution
OpSource provided TakeCharge with a complete ProCharge enables its customers to monitor all purchase
on-demand infrastructure, including application and payment activities and comply with all corporate
management, constantly updated security, and high quality and regulatory requirements. In delivering this solution
24x7 customer support. In addition, OpSource’s success- through a user-friendly interface across all accounting,
based pricing gives TakeCharge a comprehensive SaaS purchasing, and financial environments, TakeCharge knew
vehicle without the substantial startup expenses it would that performance and availability were critical. It was
otherwise have faced. reassured by OpSource’s guaranteed 100% uptime and
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2. YOU BUIlD IT. WE DElIVER IT.
by knowing that OpSource constantly monitors network Scalability was another key issue. OpSource enabled the
performance and performs regular security audits to company to be fully operational, with optimal performance
ensure continuously-updated best practices and firewalls. and support in place, and still be able to expand virtually
without limit. In addition, by having OpSource take full
“We were impressed by the business model, the people, responsibility for its SaaS delivery, TakeCharge retained
and the support that OpSource could provide,” notes the flexibility to respond more easily to innovations in
Hamel. The company was looking for a SaaS provider to SaaS technology in the future. The company can now
“evolve with us as TakeCharge and our clients evolve.” focus exclusively on product development and marketing,
Takecharge knew that change would be an ongoing without having to absorb new staff or be distracted by
challenge, and it wanted a partner who understood this performance and customer support issues.
and showed itself ready to respond to challenges
as they arose. “OpSource has been extremely responsive Why OpSource?
in helping us roll out our solution and connecting us With OpSource’s complete SaaS solution, TakeCharge knew
with a community of like-minded companies in which we that it could expect optimal performance, security, and
can work together to build a network of solutions that superior customer service. TakeCharge also saw in OpSource
complement each other and build mutual success.” a true partner, who could not only structure its own
services to help the company break into a new market but
OpSource also proved its ability to help to respond to
respond to new needs as it grew. OpSource’s success-based
the challenges TakeCharge faced by offering
pricing made on-demand delivery economically feasible,
success-based pricing, which removed cost barriers
and OpSource provided the scalability and flexibility that
by offering a pay-as-you-go pricing structure similar to
TakeCharge needed to handle growth and inevitable
the one TakeCharge employs with its on-demand clients.
technological changes as they occur. TakeCharge was free to
Costs increase only as TakeCharge’s on-demand
concentrate on its core competencies to maintain leadership
revenues increase.
in the marketplace.
Company Corporate Headquarters
OpSource provides cloud and managed hosting solutions that enable businesses of all sizes to accelerate 5201 Great America Parkway, Suite 120
growth and scale operations while controlling costs and reducing IT infrastructure support risks. More than Santa Clara, CA 95054
500 SaaS ISVs, cloud platform providers, carriers and enterprises rely on OpSource’s expertise, experience and 408-567-2000
agility to operate high-availability, business-critical hosting environments. sales@opsource.net
www.opsource.net
© 2010 OpSource, Inc. All rights reserved. Page 2 of 2