8. There are known knowns;
There are things we know we know.
There are known unknowns;
That is to say, we know there are things that
we now know we don’t know.
But there are also unknown unknowns --
the are things we do not know we don’t know.
the quote
Tuesday, June 18, 13
9. You don’t know
how your services
are being used.
You don’t know
what’s working and
what’s not.
Tuesday, June 18, 13
10. or optimize
based on usage.
In fact...
You don’t know
what’s costing you
too much,
WWhere to invest,
Tuesday, June 18, 13
11. You don’t know if
your server is
down right now
while you’re
listening to us.
Tuesday, June 18, 13