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A Clearer Path to Online
        Success



Philip Taylor, Head of Analytics,
            Squiz UK
Why do we use analytics?




                                 More       Better
                    Educated
Data     Analysis              Effective   Business
                     Action
                               Website     Outcomes
How do we use analytics (really)?
4
Define your business objectives


                   Who do we
                  want to come
                   to our site?
                                  What do we
   What is our                    want them to
   website for?                    do on our
                                     site?

                    How do
                   we define
                   success?
Objective: Drive online donations



Focused lines of
enquiry:
           How are we driving online donations?
         When are we driving online donations?
        Where are we driving online donations?
    From whom are we driving online donations?
 To what extent are we driving online donations?
Objective: Drive online donations


         How are we driving online donations?
                 KPI: total £s donated v.s traffic source
        When are we driving online donations?
        KPI: number of donations v.s. day of the week
       Where are we driving online donations?
             KPI: donations per visit v.s visitor location
  From whom are we driving online donations?
      KPI: donations per visit v.s new/returning visitor
To what extent are we driving online donations?
       KPI: donations v.s. visits or £ online v.s £ offline
Questions first



 Focused               Relevant /                  Actionable
questions              outcome-                     insights
                       related data



  Data                                  More       Better
  Data                   Educated
            Analysis                  Effective   Business
                          Action
  Data                                Website     Outcomes
Objective: maximise audience response



• Maximise retention of information

• Maximise agreement

• Maximise passion
What have you been drinking?


DRANK COFFEE   AUDIENCE       % OF MEMBERS    AVERAGE    AVERAGE LEVEL
  OR WATER     MEMBERS         AGREE WITH   AMOUNT OF         OF
                                 SPEAKER   INFO RETAINED ENTHUSIASM
   WATER          26               15% (4)    52% (MEDIUM)    MEH
   COFFEE         14              86% (12)     (61% HIGH)    CRAZED




                           Hmm.. There’s
                          something in this
                             coffee…
Fancy a coffee?
Analysis focused on business objectives




                                 More       Better
                    Educated
  Data   Analysis              Effective   Business
                     Action
                               Website     Outcomes
Insights... what to do with them…




                               More       Better
                  Educated
Data   Analysis              Effective   Business
                   Action
                             Website     Outcomes
Controlled experimentation. Fail faster
1,2,3 Testing




                               More       Better
                  Educated
Data   Analysis              Effective   Business
                   Action
                             Website     Outcomes
Sign-up form test
Sign-up form test
Sign-up form test
Sign-up form test
Sign-up form test
Sign-up form test
Sign-up form winner
Squiz Tests
Ask first, Test always, Win




                                  More       Better
                     Educated
Data      Analysis              effective   Business
                      Action
                                website     Outcomes
Don’t forget the fuel!
PPC gives you


• Control over your messaging

• Control over your spend

• Immediate flexibility

• Total transparency
Learn, improve, grow



              DATA



MORE AND
 BETTER                 ANALYSIS
 TRAFFIC




  BETTER
                        EDUCATED
 BUSINESS
                         ACTION
OUTCOMES


              MORE
            EFFECTIVE
             WEBSITE
Key points


• Strategy before data
  > Focus on business objectives
  > Decide KPIs before viewing reports
• Experiment continually. Fail faster
• Try new marketing media. Try PPC
• Ask us how we can help

                                         28
Thank you, any questions?


Philip Taylor



Email: ptaylor@squiz.co.uk
Mobile: 07979 365 087

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Squiz Seminar - Optimising Online Channels: Phil Taylor

  • 1. A Clearer Path to Online Success Philip Taylor, Head of Analytics, Squiz UK
  • 2. Why do we use analytics? More Better Educated Data Analysis Effective Business Action Website Outcomes
  • 3. How do we use analytics (really)?
  • 4. 4
  • 5. Define your business objectives Who do we want to come to our site? What do we What is our want them to website for? do on our site? How do we define success?
  • 6. Objective: Drive online donations Focused lines of enquiry: How are we driving online donations? When are we driving online donations? Where are we driving online donations? From whom are we driving online donations? To what extent are we driving online donations?
  • 7. Objective: Drive online donations How are we driving online donations? KPI: total £s donated v.s traffic source When are we driving online donations? KPI: number of donations v.s. day of the week Where are we driving online donations? KPI: donations per visit v.s visitor location From whom are we driving online donations? KPI: donations per visit v.s new/returning visitor To what extent are we driving online donations? KPI: donations v.s. visits or £ online v.s £ offline
  • 8. Questions first Focused Relevant / Actionable questions outcome- insights related data Data More Better Data Educated Analysis Effective Business Action Data Website Outcomes
  • 9. Objective: maximise audience response • Maximise retention of information • Maximise agreement • Maximise passion
  • 10. What have you been drinking? DRANK COFFEE AUDIENCE % OF MEMBERS AVERAGE AVERAGE LEVEL OR WATER MEMBERS AGREE WITH AMOUNT OF OF SPEAKER INFO RETAINED ENTHUSIASM WATER 26 15% (4) 52% (MEDIUM) MEH COFFEE 14 86% (12) (61% HIGH) CRAZED Hmm.. There’s something in this coffee…
  • 12. Analysis focused on business objectives More Better Educated Data Analysis Effective Business Action Website Outcomes
  • 13. Insights... what to do with them… More Better Educated Data Analysis Effective Business Action Website Outcomes
  • 15. 1,2,3 Testing More Better Educated Data Analysis Effective Business Action Website Outcomes
  • 24. Ask first, Test always, Win More Better Educated Data Analysis effective Business Action website Outcomes
  • 26. PPC gives you • Control over your messaging • Control over your spend • Immediate flexibility • Total transparency
  • 27. Learn, improve, grow DATA MORE AND BETTER ANALYSIS TRAFFIC BETTER EDUCATED BUSINESS ACTION OUTCOMES MORE EFFECTIVE WEBSITE
  • 28. Key points • Strategy before data > Focus on business objectives > Decide KPIs before viewing reports • Experiment continually. Fail faster • Try new marketing media. Try PPC • Ask us how we can help 28
  • 29. Thank you, any questions? Philip Taylor Email: ptaylor@squiz.co.uk Mobile: 07979 365 087