Claims Tracking Made Easy. How AXA Used OutSystems to Build Its Insurance Portal Fast. As a worldwide leader in insurance, AXA wanted to strengthen its relationships with independent brokers. It didn’t have the time, budget or resources to take on new projects, let alone a portal accessible by mobile phone, tablet, and PC. AXA ultimately decided that working with a low-code platform was the best solution and it chose the #1 Low-Code Platform, OutSystems.

1. Claims Tracking
Made Easy
How AXA Used OutSystems
to Build Its Insurance Portal Fast

2. in insurance, AXA wanted
to strengthen its relationships
with independent brokers.
As a worldwide
leader

3. The company knew that one way to
do so was by eliminating one of the
brokers’ biggest pain points:
having to call AXA’s overburdened
customer service center and wait
on hold.

4. To make that happen, AXA
needed to build a new online
portal to give brokers immediate
access to customer claims data
from any device.

5. But doing so was a lot
easier said than done.
That’s because the company’s IT
team spent most of its budget
maintaining existing applications
and aging legacy systems.

6. It didn’t have the time, budget
or resources to take on new
projects, let alone a portal accessible
by mobile phone, tablet and PC.
AXA ultimately decided that working
with a low-code platform was the
bestsolution.

7. They ultimately decided
to partner with OutSystems for
3 reasons

8. OutSystems enables
fast and agile development,
testing, deployment and
management of applications.1

9. 2
OutSystems is an open platform
with no vendor lock-in, ensuring
a high level of comfort and
portability.

10. 3
OutSystems makes it easy
to integrate legacy systems
with new applications.

11. Armed with OutSystems,
AXA got to work.
Just three months later, the
company’s IT team had its new
eServe insurance portal up and
running that integrates with its
legacy system...

12. That’s about half the time that
it would have taken using
traditional development methods.
Now brokers can instantly retrieve
their customer’s claim information
24/7 from any device.

13. Plus, they say that the new system
is intuitive and easy to use. Meanwhile
AXA couldn’t be
happier.

14. Not only were they able to quickly
build an eServe insurance portal that
brokers love, calls to customer service
have slowed way down, saving AXA
a lot of money.

15. Today more than 3,000 brokers
use the portal to instantly access
data from 260,000 claims
every year.
+3.000
brokers
260.000
claims

16. Going forward, AXA plans to
continuously improve its eServe
portal to provide additional
benefits to brokers and customers.

17. Better still, OutSystems has given
AXA a viable way to modernize all of
its legacy systems going forward as
part of its digital transformation.

18. Why not take a tour
of the platform?
https://www.outsystems.com/platform/
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