1. At a Glance:
Air Hydro Power Inc. is an industrial distributor of hydraulics, pneumatics, hose and
fittings, and electrical automation including emerging technologies such as electrical
motion control, safety, bar coding and vision inspection systems. Serving custom-
ers in Kentucky, Southern Indiana, West Virginia and Alabama, their success and
order volumes drove them to upgrade their logistics IT. With Epicor
Prophet 21 and OzLINK, Air Hydro Power was able to achieve a more streamlined
shipping process, with lower costs, handling higher business volumes.
Industry: Distribution, Industrial
Oz Solutions: OzLINK Shipping
Applications: Epicor Prophet 21
Key Benefits:
 Cut shipping processing time by over 60%
 Streamlined their invoicing process
 Supported sales order volume growth of 15-20%, requiring no
additional shipping staff
The Challenge:
With expanding markets and a growing product line, Air Hydro Power was experi-
encing solid order volume growth. However, when they implemented Epicor their
shipping process was integrated to UPS.com which created some issues in their
warehouse processes. These included:
 1 to 2 minutes per shipment for processing. With over 100 orders per day it
was taking over 3 hours to process shipments
 All international orders needed to be handled manually
 Capturing the costs back in Epicor was not working correctly. This had a
major impact on invoicing, resulting in lost costs and customer satisfaction
issues
The Solution:
Air Hydro Power selected OzLINK to integrate their UPS WorldShip software with
Epicor. The real time integration dramatically streamlined the shipping process. The
order is pulled real time from Epicor, processed in UPS WorldShip, with the ship-
ping costs and the tracking information written back into Epicor. The solution also
included a branded e-mail notification, sent automatically at ship time, confirming
the order details, and including the tracking information. The benefits include:
 Shipping processing was reduced by over 60% and also incorporated
international orders
 Improved customer service, and reduction in inbound calls, based on pro-
active e-mail notification
 Costs and invoices are accurately captured in Epicor saving over
$13,000 a year
 The elegance of the solution cut down on errors, and allowed temporary
and new staff to be productive virtually immediately
Air Hydro Power Inc
Air Hydro Powers Shipping
with OzLINK
“We streamlined shipping
dramatically with OzLINK. In
fact we are so pleased, we
regularly recommend OzLINK to
other Epicor customers ”
-Todd Kesler,
Director of Operations
Air Hydro Power
OZ DEVELOPMENT, INC.
Phone: 508-366-1969
sales@ozdevelopment.com
www.ozdevelopment.com
OzLINK Customer Success Story