The New Age of Collaboration | Paul Harrold - PCM, VP of Collaboration | Steve Glowacki – PCM, Director Collaboration Solutions

1. LEADINGTHEWAY 2019
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2. LEADINGTHEWAY 2019
COLLABORATION
SOLUTION
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3. v
PAUL HARROLD
PCM, VP of Collaboration
LEADINGTHEWAY 2019
STEVE GLOWACKI
PCM, Director Collaboration Solutions
INTERNAL USE ONLY – DO NOT DISTRIBUTE

4. LEADINGTHEWAY 2019
Collaboration improves communications and
empowers people to engage and innovate -
anywhere, any time, on any device.
WHAT IS
COLLABORATION?
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5. LEADINGTHEWAY 2019
LEADINGTHEWAY 2019
Unify all your voice, video, data and mobile
applications for collaborations through on
premise, hosted or UCaaS solutions
UNIFIED
COMMUNICATIONS
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6. LEADINGTHEWAY 2019
Stay connected with chat, transfer files,
collaborate as a group. From IP phones
and video units to web, mobile, and
desktop clients.
TEAM MESSAGING
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7. LEADINGTHEWAY 2019
LEADINGTHEWAY 2019
In the cloud or on premises, collaborate
more securely wherever you are. Audio and
video solutions for customers of all sizes.
CUSTOMER CARE &
CONTACT CENTER
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8. LEADINGTHEWAY 2019
 Delivering Collaboration solutions 15+ years
 Over 1 million Collaboration endpoints delivered as a VAR
 Cisco Master Collaboration Certified
 Cisco Unified Contact Center Enterprise Certified
 Delivering multiple manufacturers including Cisco, Avaya, Polycom, Mitel & more
 Consulting, design, implementation strategy, ROI analysis and ongoing support models
for customers of all sizes and complexity
PCM COLLABORATION VALUE
Collaboration Experience & Delivery Model + Sales Force & Services Offerings =
A LEADER IN THE COLLABORATION SPACE
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9. LEADINGTHEWAY 2019
 Working with support from manufacturer
 Nationwide resources and a strong partner eco
system for technical solutions delivery across
the country
 Customer references, testimonials and case
studies for Collaboration solutions
 PCM Managed Services for end-to-end solutions
PCM COLLABORATION
PRE-SALES SUPPORT
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10. LEADINGTHEWAY 2019 WHO IS A GREAT CUSTOMER FOR
COLLABORATION? EVERYONE!!
 Do you notice an old yellow phone on your clients desk? Good chance they need an upgrade!
 Do you notice a red button blinking constantly at the receptionist desk? That means someone
is on hold. Are they getting options to leave a voicemail, hearing the latest deals the client has
to offer? Maybe a contact center solution, to help manage the calls on hold, is needed?
 Do they send audio conferencing invites without an Internet component? No way to share
content? Let the Collaboration team help with a robust state of the art conferencing solution.
 Do the video rooms show Tandberg, or another old brand? Are the components complex?
Let Collaboration consult on the latest technologies to modernize their meeting rooms and
provide simplicity.
 Does the client have issues finding partners for repairs? Collaboration offers managed services
for most major brands.
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11. LEADINGTHEWAY 2019
WHO IS A GREAT CUSTOMER FOR
COLLABORATION? EVERYONE!
 Do they have PRIs at multiple locations? Let’s talk
about the benefits of consolidating to SIP trunks and
saving HUGE monthly costs.
 Are you looking to move some or all of your
Collaboration infrastructure to the cloud? Do you seek
advise and services on a hybrid model?
 Are the phones out of date?
 Are users complaining about bad calls? PCM offers
Collaboration audits for root cause analysis.
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12. LEADINGTHEWAY 2019
LEADINGTHEWAY 2019 PCM COLLABORATION SOLUTIONS
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13. LEADINGTHEWAY 2019 PCM COLLABORATION SOLUTIONS
 Customer Challenge
 No collaboration between locations
 Wanted integrated 4-digit dialing,
unified messaging.
 Wanted video conferencing between
sites and WebEx for partners.
 No redundancy – systems on islands.
 Architected Collaboration Solution
 Installed redundant Cisco BE6000
 Installed on premise WebEx
 Installed Mobile Remote Access (to allow
Instant Messaging without VPN)
 Installed remote VPN IP phone users.
 Helped resolve network/QoS issues.
 Installed two Cisco SX10 video endpoints.
PCM SOLUTIONCHALLENGE
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14. LEADINGTHEWAY 2019
COLLABORATION ARCHITECTURE:
MEDIUM DEPLOYMENT: ENTERTAINMENT
 Children’s Entertainment Industry
 500 endpoints, multi-site locations
COMPANY
 Refresh UC & Telepresence Network
 Video/voice conferencing, voicemail,
Instant Messaging
DEAL SPECIFICS
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15. LEADINGTHEWAY 2019
COLLABORATION ARCHITECTURE:
LARGE DEPLOYMENT: GOV’T
 Large Military Base – Highly secure
environment
 15,000 endpoints, multi-site
COMPANY
 Cisco solution to integrate with
existing Avaya
 Video/voice conferencing, voicemail,
E-911, CDR, Call Recording
DEAL SPECIFICS
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16. LEADINGTHEWAY 2019
LEADINGTHEWAY 2019
COLLABORATION ARCHITECTURE:
SIP CONSOLIDATION
 Large bank with 70+ branches
 Consolidation of PSTN services to
centralized dialing plan.
 Savings: 42k per month
COMPANY
 Large restaurant with 100s of locations
 Consolidation of PSTN services to
strategic distributed dialing plan.
 Savings: 68k per month
DEAL SPECIFICS
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17. LEADINGTHEWAY 2019 WHAT IS POST SALES DELIVERY?
Remote and onsite
configuration, testing,
installation and first day
support. Our engineers are
well trained customer facing,
supported as needed by a
deep bench of vetted and
seasoned partners
IMPLEMENTATION
Hands on classroom training
including train-the–trainer,
device and role specific with
supporting documentation.
Remote WebEx enabled
training also available
TRAINING
As needed post implementation
support via Access ATGs or
Time & Material engagements
to keep good going. We provide
support for any equipment,
internally for VOIP equipment
and by our sister division HDC
for network equipment
DAY 2 SUPPORT
Customizable, proactive
24x7x365 monitoring, on
demand MACs and Break/fix
maintenance and all covered
upgrade and update
management of all covered
devices
MANAGED SERVICES
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18. LEADINGTHEWAY 2019
COLLABORATION MANAGED SERVICES
 24/7/365 proactive monitoring and support for
clients nationwide
 Supporting all equipment and manufacturers
 Monitoring services, maintenance services and
managed performance
 Moves, adds, changes, replacement equipment,
break/fix options
 Staff augmentation services available for all needs,
short term, long term and temp-to-permanent
EXPERIENCED, DIVERSIFIED, CERTIFIED
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19. LEADINGTHEWAY 2019 LET THE COLLABORATION TEAM HELP YOU
Paul.Harrold@pcm.com
949.333.5770
PAUL HARROLD
COLLABORATION@PCM.COM
VICE PRESIDENT - COLLABORATION
Ryan.Heath@pcm.com
949.333.5730
RYAN HEATH
CTO – COLLABORATION SOLUTIONS
Dena.Colombo@pcm.com
949.333.5712
DENA COLOMBO
COLLABORATION SPECIALIST
Steve.Glowacki@pcm.com
269.605.3334
STEVE GLOWACKI
DIRECTOR – COLLABORATION SOLUTIONS
David.Oldfather@pcm.com
512.215.7525
DAVID OLDFATHER
COLLABORATION SOLUTION ARCHITECT
Ryan.Belair@pcm.com
949.333.5766
RYAN BELAIR
COLLABORATION PRESALES ENGINEER
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20. LEADINGTHEWAY 2019
Q&A
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21. LEADINGTHEWAY 2019
THANK YOU
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