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Knowledge Management for  Research InstitutionsLive Webinar Wednesday, April 17th at 2:00 PM EST       Presented by Dr. An...
Meet Your Presenter:Dr. Anthony J Rhem, PhD is an Information Systems professional with thirty (30) years of experience an...
Overview Overview: Research Institutions are critical to  innovation and new product creation. The speed to  market for n...
Objectives• Research institutions and departments utilizing   KM effectively will have an advantage over their   competito...
5 Key Take-Aways from this Webinar1. KM Research Strategy2. Tips & Techniques for Knowledge Sharing3. Tips & Techniques to...
Attend the Live Webinar    Wednesday, April 17th at 2:00 PM ESTOnly $129•Attend the 60 minute Live Webinar•Receive a Free ...
Agenda• The Case for Knowledge Management• Developing Your KM Research Strategy• Knowledge Sharing Techniques• Innovation ...
The Case for Knowledge     Management
The Case for Knowledge Management                     (KM)In order to bring KM into Your Research Department or Institutio...
   Aligning KM to address a specific problem:Problem                                    KM InitiativeDuplication of effort...
Developing Your KM Research Strategy
Components of a KM Research StrategyExecutive Summary        This section briefly tells your reader where your company is,...
Components of a KM Research StrategyCurrent KM Environment (Include if one exists)       This section details the current ...
Components of a KM Research StrategyDependencies      This section will detail critical dependencies such as the availabil...
Components of a KM Research StrategyEstablish a Central Knowledge Management Office        The Central Knowledge Managemen...
KM Research Strategy     Initiatives Knowledge Sharing
Attend the Live Webinar    Wednesday, April 17th at 2:00 PM ESTOnly $129•Attend the 60 minute Live Webinar•Receive a Free ...
Knowledge Sharing TechniquesKnowledge Sharing is an essential part of the KM Research Strategy.The following represents Te...
Knowledge Sharing Techniques             - After Action Review   An After Action Review (AAR) is a facilitated session   c...
Knowledge Sharing Techniques            -Communities of Practice   Communities of Practice (CoP) - are groups of people wh...
Knowledge Sharing Techniques Communities of Practice
KM Research Strategy    Initiatives That Stimulate Innovation
Innovation TechniquesHaving initiatives that stimulate Innovation is another key ingredient of the KM Research Strategy.Th...
Innovation Techniques – Knowledge                   CafeKnowledge Cafés is a term used for group sessions where anumber of...
Innovation Techniques – Knowledge Café Benefits   Knowledge Café’s solicit input and obtain buy-in for a new   product, pr...
Innovation Techniques – Problem FindingPractice problem FINDING. Wherever you are now, listtwelve problems — big or small ...
Tools to Facilitate YourKM Research Strategy
Tools to Facilitate Your KM Research        Strategy – Knowledge MapKnowledge Map is  • A Knowledge Map is a graphic    re...
Tools to Facilitate Your KM Research      Strategy – Knowledge RepositoryKnowledge Portal/Repository  • A knowledge portal...
The Knowledge in the Portal/Repository                                  Explicit Notes                                  & ...
Knowledge From      Research Projects                            Lessons Learned                            Lessons Learne...
Attend the Live Webinar    Wednesday, April 17th at 2:00 PM ESTOnly $129•Attend the 60 minute Live Webinar•Receive a Free ...
Tools to Facilitate Your KM Research Strategy –               Staff Knowledgebase Research Staff Knowledgebase    • Simila...
Instituting the KMResearch Strategy
Getting Started Instituting the KM Research Strategy To get started instituting the KM Research  Strategy follow these gui...
No or Low Budget KM   Class or Conference Attendance   Meetings – Decisions and knowledge    transfer   Innovation Tech...
Conducting the Knowledge Audit The knowledge audit is the first major step of aknowledge management initiative. It’s used...
KM Benefits
Key Benefits KM will Bring to Your     Research Department/ InstitutionKey Benefits Include:• A Clear Direction and Focuse...
Questions………… LIVE Question & Answer Session During the Webinar                                                        Liv...
Introducing Science Pro Insider                         The only Free Monthly eNewsletter                         focused ...
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Knowledge Management for Research Institutions: A Key Ingredient to Innovation and New Product Creation

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This insightful Webinar being held on Wednesday, April 17th at 2:00 PM EST, will cover the KM strategy, techniques, best practices and application of KM necessary for research institutions to innovate more effectively and shorten the time to bring new products to market.

5 Key Take-Aways:

KM Research Strategy
Tips and Techniques for Knowledge Sharing
Tips and Techniques to Stimulate Innovation
Tips, Techniques and Tools for Capturing, Cataloging and Reusing Research Specific Knowledge (Tacit and Explicit)
Specific KM Initiatives to Get Quickly Started Using KM in Your Research Efforts
Who Should Attend:

Research Analyst, Principle Investigators, Research Managers, Scientist Research Professors, Personnel actively (or will be) involved in research initiatives.

Publié dans : Formation, Business
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Knowledge Management for Research Institutions: A Key Ingredient to Innovation and New Product Creation

  1. 1. Knowledge Management for Research InstitutionsLive Webinar Wednesday, April 17th at 2:00 PM EST Presented by Dr. Anthony Rhem Brought to you by Principal Investigators Association Company LOGO
  2. 2. Meet Your Presenter:Dr. Anthony J Rhem, PhD is an Information Systems professional with thirty (30) years of experience and since 1990 has served as President/Principle Consultant of A.J. Rhem & Associates, Inc. a privately held consulting firm focusing on Knowledge Management, Information Systems Integration and Training located in Chicago, Illinois. As a Principle Investigator (researcher) Dr. Rhem has been awarded a SBIR phase I grant and has participated in several research projects playing an integral role in successfully commercializing software methodologies, and software products.  As a Knowledge Management (KM) consultant Dr. Rhem has worked with fortune 500 corporations in retail, insurance, communications, financial, and the  military (US Army and US Air Force) in implementing Knowledge Management programs, policies and solutions. As a KM Instructor for the Knowledge Management Institute, Dr. Rhem has trained hundreds of personnel across many commercial, government and military agencies in the principles, practice and application of KM. As a professor at the Knowledge Systems Institute (KSI) Dr. Rhem has designed a series of Knowledge Management courses and delivered instruction within KSI’s Computer Science Masters program.  In addition Dr. Rhem currently serves as the Director of Research Programs at the Knowledge Systems Institute and serves as a member of the National Science Foundation SBIR (Small Business Innovative Research) Review Panel. Dr. Rhem is an active presenter at KM conferences, and continues to write articles, books and converse in KM through his blog (The Knowledge Management Depot). 2
  3. 3. Overview Overview: Research Institutions are critical to innovation and new product creation. The speed to market for new products are essential to stay ahead of your competitors. Knowledge Management (KM) plays a central role not only from the perspective of innovation by knowing what has been done and/or what is being done in other areas of research that can be utilized, but also from the collaboration and knowledge sharing among researchers contributing to when new products are available to the market.
  4. 4. Objectives• Research institutions and departments utilizing  KM effectively will have an advantage over their  competitors not utilizing KM by getting their  products to market quicker, increasing the level of  innovation at their organizations, and establishing  an environment of empowerment for research  professionals. The objective of this webinar is to  equip research professionals with the necessary  strategy, along with tips and techniques, that will  foster collaboration and accelerate innovation. 4
  5. 5. 5 Key Take-Aways from this Webinar1. KM Research Strategy2. Tips & Techniques for Knowledge Sharing3. Tips & Techniques to Stimulate Innovation  Discussions4. Tips, Techniques, & Tools for Capturing,  Cataloging and Reusing Research Specific  Knowledge (tacit and explicit)5. Specific Initiatives to get Quickly Started using  KM in Your Research Efforts 5
  6. 6. Attend the Live Webinar Wednesday, April 17th at 2:00 PM ESTOnly $129•Attend the 60 minute Live Webinar•Receive a Free Recording of the Webinar•Unlimited listeners – Invite your colleagues to join you •Live Q&A Session Click Here To Order or Call us at 1-800-303-0129 Learn More About this Webinar 6
  7. 7. Agenda• The Case for Knowledge Management• Developing Your KM Research Strategy• Knowledge Sharing Techniques• Innovation Techniques• Tools to Facilitate Your KM Research Strategy• Getting Started Executing KM Research Strategy• Key Benefits KM will Bring to Your Research  Department/ Institution • Frequently Asked Questions (FAQ’s) 7
  8. 8. The Case for Knowledge Management
  9. 9. The Case for Knowledge Management  (KM)In order to bring KM into Your Research Department or Institution you must present a Case for KM by identifying problem or problems KM will address, such as: • Duplication of effort • Not having the right team in place to perform the  research • Always reinventing or starting from “square one” • Difficulty locating current and/or historical corporate  information/knowledge on a specific topic • Expertise leaving the organization creating a  knowledge gap 9
  10. 10.    Aligning KM to address a specific problem:Problem KM InitiativeDuplication of effort Creating a Knowledge Map of Key  Knowledge Holders and their research Not having the right team in place to  Expertise Locator to align the expertise perform the research to the research effortAlways reinventing or starting from  Knowledge Repository (along with K-“square one” Map) contains research specific content  & KnowledgeDifficulty locating current and/or historical  Knowledge Repository contains research corporate information/knowledge on a  specific content & Knowledgespecific topicExpertise leaving the organization  Knowledge Base containing specific creating a knowledge Gap content align w/Knowledge Holder 10
  11. 11. Developing Your KM Research Strategy
  12. 12. Components of a KM Research StrategyExecutive Summary This section briefly tells your reader where your company is, where you want to take it, and why your implementing KnowledgeManagement. The executive summary should highlight the strengths of your overall plan and therefore be the last section you write.KM Vision Statement The KM vision statement takes into account the current status of the organization, and serves to point the direction of where KM in the organization wishes to go. As a means of setting a central goal that the organization will aspire to reach, the vision statement helps to provide a focus for the mission.KM Mission Statement The KM mission statement serves as a guide to the actions of the organization as it pertains to KM, spell out its overall goal, provide a path, and guide decision-making. It provides "the framework orcontext within which the companys KM Strategy is formulated and aligns with the KM vision (Note: the KM Vision and Mission are often combined). 12
  13. 13. Components of a KM Research StrategyCurrent KM Environment (Include if one exists) This section details the current knowledge environment. Anyknowledge management activities and experience will be detailed here. This section will also outline any benefits that have been gained and how they can be built upon or leverage in future initiatives.Challenges and Knowledge Needs The key issues and knowledge needs of the organization will be summarized here and will include any knowledge resources, processes and tools that will be needed to effectively execute the knowledge management strategy.Strategy Details and Key Initiatives The key activities to implement the Knowledge Management Strategy (Knowledge Capture, Knowledge Transfer, Knowledge Sharing, Innovation Strategies/Initiatives) 13
  14. 14. Components of a KM Research StrategyDependencies This section will detail critical dependencies such as the availability of key personnel, approval of budgets, and available technologies to the knowledge management strategy. This section will also analyze the of not executing the knowledge management strategy at all.On-going Knowledge Management On-going support includes: • Identifying the key knowledge holders within the organization • Creating an environment which motivates researchers to share • Creating opportunities and utilizing tools to harvest knowledge • Creating opportunities to foster Innovation • Designing mechanisms for governance and maintainability of knowledge • Measuring the effects of executing the research knowledge strategy 14
  15. 15. Components of a KM Research StrategyEstablish a Central Knowledge Management Office The Central Knowledge Management Office (CKMO) comprised of Senior Management and Core Team members and is the vehicle for implementing and keeping under review the KM Program and on- going KM initiatives that will be championed by the organization.Tools This section details the tools and how they will be utilized to deliver on the Knowledge Management Research Strategy. 15
  16. 16. KM Research Strategy Initiatives Knowledge Sharing
  17. 17. Attend the Live Webinar Wednesday, April 17th at 2:00 PM ESTOnly $129•Attend the 60 minute Live Webinar•Receive a Free Recording of the Webinar•Unlimited listeners – Invite your colleagues to join you•Live Q&A Session Click Here To Order or Call us at 1-800-303-0129 Learn More About this Webinar 17
  18. 18. Knowledge Sharing TechniquesKnowledge Sharing is an essential part of the KM Research Strategy.The following represents Techniques for Knowledge Sharing: • Conducting After Action Reviews (Capturing Lessons Learned) • Identifying/Participating in Communities of Practice • Incentify Research Staff to Share What They Know • Work in Collaborative Settings 18
  19. 19. Knowledge Sharing Techniques - After Action Review An After Action Review (AAR) is a facilitated session conducted with a team or group after completion of a piece of work or project. The objective of an AAR is to capture the new knowledge of the team.An AAR:  Makes learning conscious and explicit  Identifies valuable lessons that may be helpful to future teams  Enhances team openness and cooperation  Allows closure at the end of the project
  20. 20. Knowledge Sharing Techniques -Communities of Practice Communities of Practice (CoP) - are groups of people who share a common interest in a particular domain area, and who interact regularly to learn how to do it better.A CoP:  Can exist online via discussion boards, wiki’s, news groups or in real life via meetups or other group settings  CoPs consist first and foremost of practitioners; specialists who perform the same job or collaborate on a shared task.  CoPs often form spontaneously, driven by the need of the members for operational knowledge.  CoPs are also deliberately encouraged where it is known there is a need for knowledge transfer
  21. 21. Knowledge Sharing Techniques Communities of Practice
  22. 22. KM Research Strategy Initiatives That Stimulate Innovation
  23. 23. Innovation TechniquesHaving initiatives that stimulate Innovation is another key ingredient of the KM Research Strategy.The following represents Techniques to Stimulate Innovation: • Conducting Knowledge Café • Creating Collaborative Work Spaces • Conduct Root Cause Analysis Sessions • Create opportunities for Brainstorming • Practice Problem Finding • Participate/Attend Industry trade shows, Conferences, Product presentations, Book signings 23
  24. 24. Innovation Techniques – Knowledge CafeKnowledge Cafés is a term used for group sessions where anumber of people (from a small number to several hundred) areassembled to discuss implications of some topic that affects themand their organization.Typically, the knowledge café is conducted by presenting the topicand its background to the group. This presentation is followed bybrief (5-15 minutes) discussions small groups(five or fewer persons) of the implications and what they maymean for the participants.The groups are then scrambled and discussions are repeated –often for four or five cycles before summaries are collected. 24
  25. 25. Innovation Techniques – Knowledge Café Benefits Knowledge Café’s solicit input and obtain buy-in for a new product, project or initiative, as a stimulus to innovation: Knowledge Cafes connect people to people; people to ideas and ideas to ideas; they challenge people to reflect on their thinking; surface new ideas and make new connections Breaks down organizational silos Encourage knowledge sharing and the creation of a knowledge sharing culture 25
  26. 26. Innovation Techniques – Problem FindingPractice problem FINDING. Wherever you are now, listtwelve problems — big or small — you are experiencing.Did you discover a NEW problem you or your officecolleagues never noticed?If not, List twelve more. Any NEW problem? Keep goinguntil you find a problem no one had seen before.Voila!The solution to that new problem can be an innovation 26
  27. 27. Tools to Facilitate YourKM Research Strategy
  28. 28. Tools to Facilitate Your KM Research Strategy – Knowledge MapKnowledge Map is • A Knowledge Map is a graphic representation of interconnected information • Organized knowledge involves large bodies of interconnected facts. A Knowledge Map is useful for organizing related information in a structured manner that facilitates comprehension by showing the connections between the information pieces. 28
  29. 29. Tools to Facilitate Your KM Research Strategy – Knowledge RepositoryKnowledge Portal/Repository • A knowledge portal/repository is technology used to capture, catalog, store and retrieve content and knowledge • A knowledge portal/repository provides organizations with a rich and complex shared information workspace for the generation, exchange, and use/reuse of knowledge 29
  30. 30. The Knowledge in the Portal/Repository Explicit Notes & Tacit Ideas Work Files Thousands of ‘Articles!Tacit Knowledge“Experience” Research Reports
  31. 31. Knowledge From Research Projects Lessons Learned Lessons Learned Best Practices Best Practices Design Design Research Research Planning & Planning & Plan Plan Control Control Discoveries Discoveries Reporting & Reporting & Knowledge In Projects Evaluation Evaluation Data Data Skill Skill Collection Collection Meeting Meeting Mgmt. Mgmt. Repository RepositoryKnowledge AboutResearch Projects Metrics/ Metrics/ Subject Control Control Methods & Methods & Team Templates Templates Outcomes
  32. 32. Attend the Live Webinar Wednesday, April 17th at 2:00 PM ESTOnly $129•Attend the 60 minute Live Webinar•Receive a Free Recording of the Webinar•Unlimited listeners – Invite your colleagues to join you•Live Q&A Session Click Here To Order or Call us at 1-800-303-0129 Learn More About this Webinar 32
  33. 33. Tools to Facilitate Your KM Research Strategy – Staff Knowledgebase Research Staff Knowledgebase • Similar to a knowledge repository, a research staff knowledgebase is a collection of role specific knowledge. • This Knowledge includes tips, techniques, procedures, guidelines and work products related to performing activities and tasks for a specific role (i.e., Research Administrator, Research Analyst, Research Technician) 33
  34. 34. Instituting the KMResearch Strategy
  35. 35. Getting Started Instituting the KM Research Strategy To get started instituting the KM Research Strategy follow these guidelines: • Get Executive Buy In • Align KM Research Strategy with the Enterprise KM Strategy and Organizational Strategy • To begin the adoption process execute No or Low Budget KM • Conduct the Knowledge Audit (First Major Initiative) • Construct an (Interactive) Knowledge Map (Outcome of the K Audit) 35
  36. 36. No or Low Budget KM Class or Conference Attendance Meetings – Decisions and knowledge transfer Innovation Techniques – Knowledge Cafe Informational Brown Bags - Lunch & Learn After Action Reviews and Lessons Learned Training – Mentoring & Cross Training, e-Learning Knowledge Sharing – Alerts, Org Awareness, Quick Tips
  37. 37. Conducting the Knowledge Audit The knowledge audit is the first major step of aknowledge management initiative. It’s used toprovide a sound investigation into the company ororganization’s knowledge ‘health’. A knowledge audit looks at problems and putsthe information in the context of the problem. Thereason a knowledge audit is so vital is because itgives an organization a comprehensive picture ofits strengths and weakness, allowing it to focus itsefforts in the right direction. 37
  38. 38. KM Benefits
  39. 39. Key Benefits KM will Bring to Your Research Department/ InstitutionKey Benefits Include:• A Clear Direction and Focused Plan• Increase Collaboration through Knowledge Sharing• Increase Innovation through “Problem Finding” and interactive innovation sessions utilizing Knowledge Café’s• An understanding of What Research has been done, what is currently being done, who are the key knowledge holders and experience level of your research staff 39
  40. 40. Questions………… LIVE Question & Answer Session During the Webinar Live 60-Minute Webinar on Wednesday, April 17th at 2:00 PM EST Only $129 •Attend the Live Webinar •Receive a Free Recording of the Webinar •Unlimited listeners – Invite your colleagues to listen in with you! •Live Q&A SessionClick Here To Order this Upcoming Webinaror Call 1-800-303-0129 Learn More About this Webinar 40
  41. 41. Introducing Science Pro Insider The only Free Monthly eNewsletter focused on providing best practices on obtaining grant funding, lab management, career advice and much more! SUBSCRIBE TODAY! Visit http://bit.ly/SciencePro Inside P Issues: ast •Communicating Data-Rich Results – K Success F ey actors •H to L ow everage Connections for Private F unding •R01 or R21? Choose T Appropriate Grant T he ype •Dealing with the ‘Negative’ Staffer in your Lab

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