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The Brain & Leadership
How to maximize
your team’s real potential
1
The Brain
The brain is the
source of:
Who we are
What we do
How we do it
Workshop Objectives
Present emerging knowledge of the brain and relate
it to personal and team leadership
Use knowledge of the brain to understand why
project execution is so difficult
Present ‘brain-friendly’ ideas related to project
execution and team leadership
3
Workshop Outline
Intro
Six challenges in executing project plans
Whole Brain Thinking presentation/discussion
The SCARF model
Best change management practices
Building trust
Workshop summary
4
Who Am I?
ROBERT PARIS, MBA, CSP
President of Myelin Leadership
International
Lecturer at McGill University
15 years management experience - J&J
20 years consulting experience focused
on leadership development, coaching,
innovation & whole brain thinking
Certified in the Foundations of
NeuroLeadership
Strong experience in helping grow
businesses via connecting people to
each other
Clients: Cirque du Soleil, IMS Health,
The Phi Group, Hitek Logistic, Xstrata
Nickel, ICAO, McGill, Fednav Canada,
RGA, FTI Canada, NACUBO, etc.
The Brain & Leadership
Six challenges in executing project plans
6
1. Neuroscience of Distrust
Higher levels of cortisol shut down the prefrontal
cortex and our ability to think empathetically and
with good judgment
Amygdala activated - "fight or flight" networks
turned on
Higher levels of testosterone and norepinephrine,
with heightened aggressiveness and negativity
7
Feeling trust releases:
• Dopamine, which gives
us feelings of
optimism, positivity,
feeling good and
excitement
• Oxytocin, which helps
us feel closer to others
and a desire to want to
collaborate with them
• Serotonin, which helps
make us feel good
8
Neuroscience of trust
“Negativity bias" in
organizations: "the
phenomenon by which
humans pay more attention to
and give more weight to
negative rather than positive
experience or other kinds of
information“
There are five times more
negative networks than
positive networks in the brain
Impact on work cultures is
devastating
9
2. Negativity in the workplace
Most managers tend to
focus on rational
thinking while ignoring
the role that emotions
play in the behaviors of
their employees and
customers
In implementing project
plans, emotions play a
critical role
10
3. Rational vs. Emotional Brain
4. Three Cognitive Biases in Planning
Accountability Bias - We believe we can control
outcomes more than is actually the case, resulting in
poor risk assessments
Status Quo Bias - We prefer the status quo in the
absence of pressure to change it
Present Bias - We value immediate rewards and
under-value long term gains
There are 9 other common cognitive biases
11
Environmental trigger – “any
stimulus that reshapes our
thoughts and actions”
Our environment is a nonstop
triggering mechanism whose
impact is too significant to be
ignored
It seems that the brain was
designed to allow us to
effectively plan but not
adequately cope with the
inevitable change that will
occur as we implement our
plans
12
5. Environmental Triggers
6. The Brain Sees Change as a Threat
The brain’s error detection system
• When change occurs, the brain generates error detection
signals as a result of new incoming stimuli that conflict
with existing mental maps
Summary
• Implementing project plans is difficult, given:
• Low levels of trust
• Toxic work cultures
• Failing to account for the emotional natures of the brain
• The brain’s cognitive mental biases
• Environmental triggers
• The brain sees change as a threat
14
The Brain & Leadership
Solution 1
Whole Brain Thinking
15
Use your whole brain to leverage your thinking
preferences and identify your thinking gaps
Different tasks and problems
require different mental
processes, and the way people
prefer to think influences how
they process information,
tackle projects, interact with
others and view opportunities
In other words, how you prefer
to think affects how you
behave. Each of these different
thinking preferences brings
unique value
WHOLE BRAIN THINKING
17
Think About Communicating
WholeBrain®andthefour-color,four-quadrantgraphicareregisteredtrademarksofHerrmannGlobal.
©HerrmannGlobal2013.
Developing a Strategic Plan the Whole Brain Way
A
•Goal definition
•Fact gathering
•Analysis of information
•Clear understanding of
relevant facts
•Financial considerations
•Technical aspects
•Analyzing impact of future on
today’s decisions
DT
•Risk taking
•Relentless pursuit of opportunities
•Seeing into the future
•Perceiving “the possibilities”
•Making connections and synthesizing
•Insights and ahas of solutions
•Big picture of the path forward
B
•Breaking the big picture into key
action points
•Putting together a sequential set
of action steps in the form of a plan
•Thinking through the
consequences of the approach
•Administration & organization of
the plan
•Implementation
•Follow-up
•Evaluation C
•Writing scenarios
•Effective communication of the plan
•Gaining belief, “buy-in” & enthusiasm
•Working through people issues
•Focus on satisfying and serving
customers
•Tie into the values of the organization
•Training for new skills
A clear common purpose,
goals and performance
objectives?
An understanding of our
budget and financial
resources?
All the data and research we
need?
Technology that can enable
us?
Clear measurements?
Guidelines, agendas, and
ground rules to help us use our
time together effectively?
The resources we need?
Agreed-upon processes?
Clear priorities, a plan and a
timeline?
Clear responsibilities and
accountabilities?
An understanding of each other?
Facilitation skills available to us?
An understanding of our
"Customers?”
Clear understanding of each other's
roles and how we interact?
Agreements on how we'll
communicate with each other and
with our customers?
A vision of our successful
future?
An idea of how our work fits
into the larger organizational
strategy?
A willingness to take risk?
New ideas and solutions that
challenge the status quo?
An idea of how we fit into the
big picture and global
perspective?
To what extent do we have? To what extent do we have?
To what extent do we have? To what extent do we have?
Small
Extent
Great
Extent
Small
Extent
Great
Extent
Small
Extent
Great
Extent
Small
Extent
Great
Extent
1 2 3
A
B
D
C
1 2 3
1 2 3
1 2 3
1 2 3
1 2 3
1 2 3
1 2 3
1 2 3
1 2 3
1 2 3
1 2 3
1 2 3
1 2 3
1 2 3
1 2 3
1 2 3
1 2 3
1 2 3
1 2 3
Team Ready-for-Action Assessment
The four-color, four-quadrant graphic and Whole Brain® are registered trademarks of Herrmann Global, LLC.
© Herrmann Global, LLC 2014
The Brain & Leadership
Solution 2
SCARF Model
21
THE SOCIAL BRAIN
•Social Pain
•Social Brain
Networks
•Mirror Neurons
22
THE SCARF MODEL
LEADERSHIP IMPLICATIONS
Make employees feel better about themselves and
provide positive feedback (status)
Provide clear expectations and give ongoing feedback
(certainty)
Avoid micro managing and allow people to make their
own decisions (autonomy)
Spend time building trust & relationships (relatedness)
Be transparent and open in communications (fairness)
Become effective coaches (all domains)
24
The Brain & Leadership
Other Solutions
25
Characteristics of an
Effective Organization
React
Routine
Proactive
Anticipating new problems, trends,
opportunities
Pro-actively seeking new methods and
technologies
Deliberately changing and disrupting
routine
Adaptability
Simplexity Process
• Include employee focus groups
• Focus more attention on cultivating “moments of
insight”
• Communicate in a transparent manner the need to
change
• Ensure that management keeps employees focused
• Give employees real power to implement their
solutions
• Use both intrinsic and extrinsic incentives to change
A CHANGE MANAGEMENT PROCESS SHOULD…
COVEY’S VIEW OF TRUST
Strategy X Execution X Trust = Results
SUMMARY
To overcome challenges associated with
implementing project plans
• Become a ‘whole brain’ thinker
• Bring a SCARF to work!
• Anticipate change before it happens
• Use best change management practices
• Build trust!
32
For more information
robert@myelinleadership.com
www.myelinleadership.com
33
The Brain & Leadership
How to maximize
your team’s real potential
34

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Symposium 2016 : Workshop 104 Brain and Leadership

  • 1. The Brain & Leadership How to maximize your team’s real potential 1
  • 2. The Brain The brain is the source of: Who we are What we do How we do it
  • 3. Workshop Objectives Present emerging knowledge of the brain and relate it to personal and team leadership Use knowledge of the brain to understand why project execution is so difficult Present ‘brain-friendly’ ideas related to project execution and team leadership 3
  • 4. Workshop Outline Intro Six challenges in executing project plans Whole Brain Thinking presentation/discussion The SCARF model Best change management practices Building trust Workshop summary 4
  • 5. Who Am I? ROBERT PARIS, MBA, CSP President of Myelin Leadership International Lecturer at McGill University 15 years management experience - J&J 20 years consulting experience focused on leadership development, coaching, innovation & whole brain thinking Certified in the Foundations of NeuroLeadership Strong experience in helping grow businesses via connecting people to each other Clients: Cirque du Soleil, IMS Health, The Phi Group, Hitek Logistic, Xstrata Nickel, ICAO, McGill, Fednav Canada, RGA, FTI Canada, NACUBO, etc.
  • 6. The Brain & Leadership Six challenges in executing project plans 6
  • 7. 1. Neuroscience of Distrust Higher levels of cortisol shut down the prefrontal cortex and our ability to think empathetically and with good judgment Amygdala activated - "fight or flight" networks turned on Higher levels of testosterone and norepinephrine, with heightened aggressiveness and negativity 7
  • 8. Feeling trust releases: • Dopamine, which gives us feelings of optimism, positivity, feeling good and excitement • Oxytocin, which helps us feel closer to others and a desire to want to collaborate with them • Serotonin, which helps make us feel good 8 Neuroscience of trust
  • 9. “Negativity bias" in organizations: "the phenomenon by which humans pay more attention to and give more weight to negative rather than positive experience or other kinds of information“ There are five times more negative networks than positive networks in the brain Impact on work cultures is devastating 9 2. Negativity in the workplace
  • 10. Most managers tend to focus on rational thinking while ignoring the role that emotions play in the behaviors of their employees and customers In implementing project plans, emotions play a critical role 10 3. Rational vs. Emotional Brain
  • 11. 4. Three Cognitive Biases in Planning Accountability Bias - We believe we can control outcomes more than is actually the case, resulting in poor risk assessments Status Quo Bias - We prefer the status quo in the absence of pressure to change it Present Bias - We value immediate rewards and under-value long term gains There are 9 other common cognitive biases 11
  • 12. Environmental trigger – “any stimulus that reshapes our thoughts and actions” Our environment is a nonstop triggering mechanism whose impact is too significant to be ignored It seems that the brain was designed to allow us to effectively plan but not adequately cope with the inevitable change that will occur as we implement our plans 12 5. Environmental Triggers
  • 13. 6. The Brain Sees Change as a Threat The brain’s error detection system • When change occurs, the brain generates error detection signals as a result of new incoming stimuli that conflict with existing mental maps
  • 14. Summary • Implementing project plans is difficult, given: • Low levels of trust • Toxic work cultures • Failing to account for the emotional natures of the brain • The brain’s cognitive mental biases • Environmental triggers • The brain sees change as a threat 14
  • 15. The Brain & Leadership Solution 1 Whole Brain Thinking 15
  • 16. Use your whole brain to leverage your thinking preferences and identify your thinking gaps Different tasks and problems require different mental processes, and the way people prefer to think influences how they process information, tackle projects, interact with others and view opportunities In other words, how you prefer to think affects how you behave. Each of these different thinking preferences brings unique value
  • 19. Developing a Strategic Plan the Whole Brain Way A •Goal definition •Fact gathering •Analysis of information •Clear understanding of relevant facts •Financial considerations •Technical aspects •Analyzing impact of future on today’s decisions DT •Risk taking •Relentless pursuit of opportunities •Seeing into the future •Perceiving “the possibilities” •Making connections and synthesizing •Insights and ahas of solutions •Big picture of the path forward B •Breaking the big picture into key action points •Putting together a sequential set of action steps in the form of a plan •Thinking through the consequences of the approach •Administration & organization of the plan •Implementation •Follow-up •Evaluation C •Writing scenarios •Effective communication of the plan •Gaining belief, “buy-in” & enthusiasm •Working through people issues •Focus on satisfying and serving customers •Tie into the values of the organization •Training for new skills
  • 20. A clear common purpose, goals and performance objectives? An understanding of our budget and financial resources? All the data and research we need? Technology that can enable us? Clear measurements? Guidelines, agendas, and ground rules to help us use our time together effectively? The resources we need? Agreed-upon processes? Clear priorities, a plan and a timeline? Clear responsibilities and accountabilities? An understanding of each other? Facilitation skills available to us? An understanding of our "Customers?” Clear understanding of each other's roles and how we interact? Agreements on how we'll communicate with each other and with our customers? A vision of our successful future? An idea of how our work fits into the larger organizational strategy? A willingness to take risk? New ideas and solutions that challenge the status quo? An idea of how we fit into the big picture and global perspective? To what extent do we have? To what extent do we have? To what extent do we have? To what extent do we have? Small Extent Great Extent Small Extent Great Extent Small Extent Great Extent Small Extent Great Extent 1 2 3 A B D C 1 2 3 1 2 3 1 2 3 1 2 3 1 2 3 1 2 3 1 2 3 1 2 3 1 2 3 1 2 3 1 2 3 1 2 3 1 2 3 1 2 3 1 2 3 1 2 3 1 2 3 1 2 3 1 2 3 Team Ready-for-Action Assessment The four-color, four-quadrant graphic and Whole Brain® are registered trademarks of Herrmann Global, LLC. © Herrmann Global, LLC 2014
  • 21. The Brain & Leadership Solution 2 SCARF Model 21
  • 22. THE SOCIAL BRAIN •Social Pain •Social Brain Networks •Mirror Neurons 22
  • 24. LEADERSHIP IMPLICATIONS Make employees feel better about themselves and provide positive feedback (status) Provide clear expectations and give ongoing feedback (certainty) Avoid micro managing and allow people to make their own decisions (autonomy) Spend time building trust & relationships (relatedness) Be transparent and open in communications (fairness) Become effective coaches (all domains) 24
  • 25. The Brain & Leadership Other Solutions 25
  • 26. Characteristics of an Effective Organization React Routine Proactive
  • 27. Anticipating new problems, trends, opportunities Pro-actively seeking new methods and technologies Deliberately changing and disrupting routine Adaptability
  • 29. • Include employee focus groups • Focus more attention on cultivating “moments of insight” • Communicate in a transparent manner the need to change • Ensure that management keeps employees focused • Give employees real power to implement their solutions • Use both intrinsic and extrinsic incentives to change A CHANGE MANAGEMENT PROCESS SHOULD…
  • 30. COVEY’S VIEW OF TRUST Strategy X Execution X Trust = Results
  • 31.
  • 32. SUMMARY To overcome challenges associated with implementing project plans • Become a ‘whole brain’ thinker • Bring a SCARF to work! • Anticipate change before it happens • Use best change management practices • Build trust! 32
  • 34. The Brain & Leadership How to maximize your team’s real potential 34