Kronotek is a 100% cloud based call management software that allows for the integration of human and virtual agents to work together. It allows the automation of proceses in the call center environment. It also can audit agent and virtual agent calls with a personalised scoring system. The Kronotek Reports module allows all data to be seen and shared quickly and easily.

1. Cloud Contact Center Solution
Call Automatization
Proceedure

2. Kronotek is a multi-functional call management platform in the cloud. It allows the management of calls
by both human and virtual agents. Its core is 100% cloud and available via web services, which means that
it can work directly from the user friendly front-end or it can easily be integrated into external platforms,
websites and third-party apps.
The Kronotek structure can be defined in 5 pre-defined modules:
• KRONOTEK VOZ - Management of incoming / outgoing calls for human agents.
• KRONOTEK VA - Management of incoming / outgoing calls managed by virtual agents.
• KRONOTEK BOT – Chat Bot for process management and automation.
• KRONOTEK CAP – An Audit and scoring module that validates 100% of calls.
• KRONOTEK REPORTS - Dynamic reporting module with integrated widgets to create and manage an
agile reporting structure.
All these modules work independently and can also be integrated into external platforms according to your needs.

3. Kronotek VOZ is a cloud call management system that improves and monetizes the relationship
between the company and the client. The system is pay per use (SaaS) and operates in a cloud
environment with guaranteed security. It is the solution that best adapts to the needs of agents,
supervisors and operations managers:
• Available and working within 24 hours
• Total real time control
• Flexible and adaptable to variable Work volumes
• Easy to use interface
• Integrate into existing CRM
Kronotek VOZ

4. Kronotek VOZ
Cost Savings
We eliminated all the infrastructure expenses usually necessary to have an updated Call Center. Savings are
generated by eliminating the need to install purchase technical equipment in order to maintain its operations.
Flexibility and Speed
Set up is available within 24 hours. The creation of agents, campaign configurations, listings, reports are all managed
directly from your control panel. Available when you need them.
Effective resource managment
All necessary users and profiles can be created without increasing licensing costs. The licenses are assigned to
simultaneous channels contracted, facilitating the assignment of multipurpose profiles according to your needs.
Optimization of resources
Our tool increases agent effectiveness to make them more productive.

5. Kronotek VOZ
Inbound y outbound
Manages both incoming
and outgoing calls from
multiple campaigns with
multiple agent
assignments. Increases
productivity and facilitates
collaboration between
users.
You can assign agents to
multiple campaigns
according to your needs.
Dynamic Reporting
Access all of your agents '
information in real time.
View and share this
information with agents
and clients through the
dynamic reporting module
with specific widgets.
(Kronotek reports come
included).
Creating the dashboards
you really need with total
flexibility.
Intelligent Control
Making sure that calls are
served by the correct
channels is crucial. It can
be defined through the
Supervisor panel in order
to define how each call is
handled be it with:
Ivr
Click 2 Call
Chat
Multiple inbound channels
Security
Kronotek is cloud based and
ensures all the flexibility,
security and redundancy
that your operations need.
We comply with the GPDR
and have blacklist
management for all
outgoing calls.

6. Kronotek VOZ - FUNCIONALIDADES
Call Types
• Manual dailling.
• Preview dialling.
• Progresive dialling.
• Predictive calling.
Call Recording
• Automatic call recording.
• On demmand call
recording.
Transfers
• Blind transfer.
• Open transfer.
• Internal transfer.
• Conference calls.
IVR
• Complete module for
managing both inbound
and outbound calls.
• IVR
• ACD
• By Hour.
• By number of
origin.
• By call type.
• Call queue management.
Locutions
• Management of your
locutions from the
control panel.
Black Lists
• Multiple black list
management.
• Include black listed
numbers directly from
control panel.
Call programming
• Call back to agent who
made the call.
• Call back to any available
agent.
Control Dashboards
• Multiple widgets
• Time data
• Share reports:
• URL
• Internally
• Via mail
Agente interface
• Web RTC
• Multiple Campaigns.
• Call blending.
• Status management.
• Call tipification.
• Surveys.
• Call back programming.
• Pause and stop
identification.
• Panel for scripts.
• Panel to acces external
platforms.
• CRM integration.
• Sales support scripts.

7. Kronotek VOZ
Webtop
Agent interface that allows to manage each telephone call, typify, program and
register each call made or received by the agent.
Stop / Pause
Allows to control the time and
reason for stopping the activity of
its agents. Increase the
productivity of your agents..
Users
User creation interface that
allows to register, edit and
eliminate user access in
seconds. Scalable system.

8. Kronotek VOZ
Argumentation
Creation of the script that agents follow in each
campaign, from simple typing buttons to the creation
of extensive customer surveys.
Call auditing
Just by pressing a
button you can listen to
the conversations that
your agents are
studying. Whisper
option available.

9. Kronotek VOZ
Monitoring
Control in real time the activity of your agents. Make
an overview of each campaign. Wherever you are,
keep control over your agents.
Reports
You can create
dashboards with all the
information that needs
to be displayed.
They can be shared
online easily.

10. Virtual Agents
Kronotek VA can be applied to web, phone or application simulating the interaction between
people, either via email, chat bot or voice. Oriented to give answers to questions in a very fast
way.
Its implementation converts interactions with its customers in automatic processes.
Kronotek VA can incorporate all of the facets of the Kronotek Platform to provide a complete
service.
YOU WANT TO OWN YOUR SPACE AND TIME.
Kronotek VA
• Receive calls.
• Make calls.
• Manage Chat conversations.
• Receive, read and send emails.
• Manage automated processes.
• Comunicate with externat platforms.

11. Why automate?
Kronotek VA
?

12. Kronotek VA
You can act 24/7 with
the same energy. The
digital agent becomes
much more productive
when compared to a
human and you get to
choose the time and
strength of activity!
Increase productivity
Our agents adapt to
the profile of the
client. They do not
cause any conflicts
and follow the
humanized script.
Minimizing errors and
fraud.
Minimize error and
fraud
Our technology can
meet the new
demands of your
company quickly,
improving results,
without increasing
infrasctructure costs.
Growth capacity with
the same structure
Our technology allows
cost savings and
flexibility in the service,
guaranteeing high
levels of quality, even
with immediate
requests.
Immediate results

13. Kronotek VA – Funtions
Organization of tasks
Kronotek VA allows
organizations to automate
current tasks as if a real
person were performing them.
Easy integration to current
processes
Kronotek VA Interacts with individual
systems in the same way as a human
does, which means that complex
system integration is not required.
You can model and deploy
automation quickly.
Reinforce human teams
Kronotek VA provides trained
functional robots that are virtual
workers that execute information
processes based on rules, improving
accuracy and efficiency.
• Improve user experience.
• Highly cost effective
• Complementary solution to an
existing infrastructure.

14. Kronotek VA – How dos the Virtual Agent work
Emulates the
human
execution of
repetitive
processes with
existing
applications.
Provides a
virtual
workforce.
Can be trained
by the client.
Can be
integrated
into an
existing
infrastructure,
regulated and
controlled at
all times.
works with the
existing
architecture-
without
complex
system
integration
Kronotek VA creates software to "imitate" the actions that a human carries out on a PC.

15. Kronotek VA – The Technology
Kronotek VA uses artificial
intelligence (AI) using natural
language technology to create fully
automated virtual functional agents
that can understand their clients and
solve their requirements.
By taking advantage of AI, Chatbots,
TTS (text to speech), ASR (automatic
voice recognition), SIP (Session
Initiation Protocol), HTML5 and
WEBRTC Kronotek AV can put your
company in a position to dramatically
improve the customer experience,
increase sales and build brand
loyalty, also reducing support costs.
Kronotek VA live agent uses the most
advanced natural language and
knowledge management technology
to provide virtual assistance in real
time in a call center environment.
We provide a fully functional call
agent that you can call and receive
telephone calls while accurately
validating your customers'
requirements. With speech
integration Kronotek AV can have
intelligent conversations with your
clients simply by listening and talking
to them.
• User friendly
• Reduces the need for live
agents
• Highly profitable and cost
effective
• Complementary solution
to an existing
infrastructure
Advantages

16. Kronotek VA – Where can it be applied
Finance and accounting
Purchases and adquisitions
Cybersecurity
Regulation and compliance
Debt recovery
Customer support / Help desk
Sales assistant
Our services and tools
can be customized in
a customer service
area, in order to
improve the company
and or consumer
relationship.

17. Kronotek Bot
• Improve Customer
Experience.
• Reduce up to 80% of real
conversations that are
currently being held.
• Improved live agent
experience.
• Updated knowledge base.
• Complementary solution
to the existing
infrastructure.
Every day we see that quality customer service is vital to the success of all
companies. Kronotek Bot allows companies to offer a fully functional and integrated
support experience for their clients.
Advantages
q The potential customers are already on your website. You are loosing sales.
q Get potential customers with your chatbot.
q Help your customers get instant answers to their questions.
q Create leads and contacts.
q Chatbot y Live chat integration.
q Escalate automatically with any Kronotek module or third party platform.

18. Kronotek Bot
Your client sends a
message:
• Web
• Facebook
• WhatsApp
• Telegram
• Email
1 2 3
Our platform receives the
message, it is validated
and attended by a
chatbot and activated
according to the
established procedure.
From that moment on,
Kronotek bot interacts
with the client.

19. Kronotek CAP
The Kronotek Call Audit Platform (KronotekCAP),
automates the auditing of your call centre agents
and permits 100% of all agent calls to be screened
and validated. KronotekCAP provides a full reporting
system which controls what your customer is asking,
what your agents are saying in response and ranks
their replies against what they are supposed to say.
Taking into account one of the most important call centre
metrics; the Average Talk Time (ATT), which measures the
average amount of time agents talk to customers there is
simple calculation which puts into perspective the power of
KronotekCAP with this simple example:

20. Kronotek CAP
Call Centre XYZ employs 70 agents, split in two 5 hour shifts. Their ATT is 4 minutes per call and they attend 10
calls per hour. That is a total of 40 minutes of call conversations per agent per hour. At the end of the day, hoy
many minutes of conversations do we have?
1 day produces 14.000 minutes of conversation.
1 week produces 77.000 minutes. (1160 + hours)
1 month produces 308K minutes. (5000+ hours)
70
Imagine the resources required to fully audit these calls. KronotekCAP audits every call, and
provides the supervisor a full breakdown on call quality, agent score and compliance rating.
Every call, every day!

21. Kronotek CAP
Calls are converted to text
and structured into
auditable documents.
CAP
KronotekCAP audits
all conversations and
validates them against
the specifically
developed knowledge
base
And provides a full
online report of the
audit and all
required KPI metrics
that are required.
% ranking by agent
Agent Gamification
Full metrics
Quality Assurance
Training Assistance
Better Feedback.

22. Kronotek REPORTS
It is important to have all the information about your
activity in order to act and decide with security.
Within the platform Kronotek we have developed a
module of reports that allows you to create your
reports and controls of control (Dashboards) to
measure to facilitate the vision of your activity in real
time and in any place. It is fully compatible with third-
party applications therefore it can be used not only
for its activity with Kronotek, but with CRM, and other
third-party platforms.
It works perfectly on any mobile terminal or tablet.

23. Kronotek REPORTS
Using a simple but very
powerful interface, allows to
create quickly any report or
scorecard in seconds.
We have implemented the
function of widgets that can be
incorporated into any view in
order to define the information
that you want to visualize.

24. Kronotek REPORTS
Once the reports are created, they can be shared quickly and safely, defining at all times the people who can see
them and the time they will be available..

25. Kronotek REPORTS
Widgets are created according to the needs
of the information to be visualized.
If the data is on the platform, you have a
widget to see it!

26. VA BOT CAP REPORTVOZ
hola@kronotek.net
Spain
C/ Severo Ochoa, 8. Parque Tecnológico Andalucía
29590 – Málaga
Tel. (+34) 952.040.383
Peru
Av. Paseo de la República 1539, Lima
Tel. (+51) 016 527 265
Colombia
Cra. 85 # 16A – 20 Piso 2y3 Antiguo Country, Bogotá DC
Tel. (+57) 8052432