Die Welt der Usability vieler Voice Applications ist wohl am Ehesten mit der 90er OB Werbung zu vergleichen…einer Welt voller Missverständnisse und meistens kratzen sie eher wie ein alter Wollpullover. Dabei muss es das garnicht, wenn man ein Paar Regeln einhält, von denen ich 6 in die sozialen Netzwerke schicke.

1. how
to build
a Voice app?
voice interface
design

2. rule
#1
Rules Are Changing
Rules are not set in stone. They
are changing through time and
evolution of needs. Ask yourself
always why do you do what you
do. Don’t take for granted
decisions that others did years
ago.
voice interface
design

3. rule
#2
The Voice App Should
Solve A Problem
Nothing is more annoying, than to ask
for a connection of public transport
your voice assistant, without beeing
able to book a ticket afterwards. A
voice app should have a reason.
Without a reason noone will use it.
voice interface
design

4. rule
#3
Mobile Are Our Roots
Don’t create a new world. A voice
app is rooted from a mobile app.
If the user feels that, he will not
have problems anymore by
navigating through your voice
app.
voice interface
design

5. rule
#4
Keep The Commands
Clear
Keep your commands simple and
don’t overload the user with too
much content. When the voice
assistant is done with its response
the user should still remember
what to say.
voice interface
design

6. rule
#5
Find The Right Tone Of
Voice
Does the voice assistant is speaking
too much or too less? Does it has the
right language to its usecase and
persona. Nothing is more awkward
than an Alexa, that tries to be funny
with its artificial voice.
voice interface
design

7. rule
#6
Listen To Your Prototype
Listen to your prototype as early
as possible. Designing means to
be able to listen to your gut as to
your brain. Just by listening to
your product you will be able to
improve it.
voice interface
design