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Facility engineering and Maintenance

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Facility engineering and Maintenance

  1. 1. Facility Engineering and Maintenance Rooms Division
  2. 2. Unit Objectives  Describe the role and responsibility of engineering and maintenance department  Explain the importance of managing maintenance in relations to guest comfort  Relate the impacts of utilities and hotel profitability  Suggest ways to promote environmental awareness in accommodation business
  3. 3. The role of engineering and maintenance department The primary job of the engineering and maintenance department is to properly maintain the hotel building, equipment and grounds.
  4. 4. ROLE OF THE ENGINEERING AND MAINTENANCE DEPARTMENT • Protecting and enhancing financial value of the building and grounds for the hotel’s owners • Supporting the efforts of all other departments through the timely attention to their E&M needs • Controlling maintenance and repair costs • Controlling energy usage • Increasing the pride and morale of hotel staff • Ensuring the safety of those working and visiting the hotel
  5. 5. Maintenance and Engineering • Designing and constructing the bulding, maintaining it and periodically renovating and modernizing it • Application of physics, chemistry and mathematics to design and operate buildings • Maintaining hotel physical property. Must be planned, implemented and recorded • The cost of maintaining a building. Durable finishes, hi quality and long life equipment will save money in the long term • Predictable life span.
  6. 6. Managing Maintenance (Routine) Exterior Interior  Routine roof inspection,repair, seal inspection and care and painting  Changing of light bulbs  Guestroom and public space items that malfunction, wear out or break and need repair or replacement
  7. 7. AN EFFECTIVE PREVENTIVE MAINTENANCE PROGRAM WILL SAVE THE HOTEL MONEY BY REDUCING THE FF.  Long-term repair costs by prolonging equipment life  Replacement part costs because purchases of these parts can be planned  Labor costs by allowing PM to be performed in otherwise slow periods  Revenue losses from refunds and charge backs due to guest dissatisfaction  The costs of emergency repairs by minimizing their occurences
  8. 8. The E & M department should create a specific PM program for the ff areas:  PUBLIC AREAS  Public Spaces such as lobbies, corridors, and meeting areas, PM programs should also include items such as windows, HVAC units, furniture, lights, elevators, and carpets.  Carpet care is one of the most challenging PM areas for an area an E & M department.
  9. 9. GUESTROOMS  The most important and the most extensive, areas for PM  Guestrooms are the most critical to the sales effort to the hotel’s ability to retain guest and to the maintenance of the asset’s monetary value.
  10. 10. FOOD SERVICES  There are 3 major PM concerns in the food service area:  1. Back of the House like kitchen equipment  2. Dining space used by guests.  3. Food and Beverage that is required for special functions.
  11. 11. LAUNDRY  The washers, dryers, folding equipment, water supply lines, drains, lighting fixtures, and temperature control units require PM programs.
  12. 12. OTHER EQUIPMENT  Additional areas of concern when developing a PM program include those related to pools, spas, front desk equipment, electronic locks, exterior door locks, motor vehicles, and in hotel transportation( luggage carts and R.A carts.
  13. 13. EMERGENCY MAINTENANCE  The strongest rationale for implementing well-designed and aggressive routine and preventive maintenance programs is the ability to manage repair costs.
  14. 14. MANAGING UTILITIES  Those in the hotel industry , take strong measures to conserve resources and to implement energy management programs.  ENERGY MANAGEMENT PROGRAM  Specific policies and engineering, maintenance and facility design activities intended to control and reduce energy use.
  15. 15. Managing Maintenance (Preventive) Benefits Program Long term repair cost by prolonging equipment life Replacement part cost as purchases can be planned Labor cost by allowing maintenance performed slowly Revenue losses from refunds and charge backs due to guest dissatisfaction be prevented Cost of emergency repairs minimized  Public space  Guestroom  Food Service  Laundry  Others
  16. 16. Managing Maintenance (Emergency) Define  Unexpected  Threaten to negatively impact revenue  Require immediate attention to minimize damage  Require labor and parts that needs to be purchased at a premium
  17. 17. Technology and Maintenance  Should be done in all properties of the hotel  Bar codes can be used to tag equipment  Automated equipment maintenance system can be used
  18. 18. Utilities  Include water, sewage, gas, electricity, fuel for heating/ cooling the building  This is incurred whether or not hotel is occupied  Age of building, design and construction affects energy use  Energy cost represent 3 to 10% of total operating cost
  19. 19. Utilities Electricity Heating Component  Most expensive form of energy used in hotel.  Includes lighing and HVAC (heating, ventilation and airconditioning)  Heating of hot water by having a furnace or heat pump seating (water heater) for boiling.
  20. 20. Utilities Cooling component Natural Gas  Factors include air temperature and humidity of room  Quantity of chilled air entering the room  Operational efficiency of airconditioner  It is used to  Heat water  Power clothes dryers  Directly or indirectly provide heat to guest rooms, and public spaces  Cook food
  21. 21. Utilities Water Solid Waste  Aggressively managing consumption is good because:  It reduces no. of gallons uses  It reduces amount of sewage disposal  It reduces hot water, heating cost  Hotel laundry is a big water user  Packaging materials  Cardboard, crates, bags  Yard waste
  22. 22. Green hotels  The management should work with engineering and maintenance to evaluate the benefits, costs, societal pressures and marketing impacts on environmental management issues such as  Recycling waste water for landscaping  Implementing basic recycling  Purchasing energy efficient appliance  Utilizing thermo pane windows, energy efficient insulation
  23. 23. The end!!!!!