Why spiritual and emotional intelligence will be required for a knowledge organization a model for visualization and controlling the flow of intelligence within solution organization

1. Why Spiritual and Emotional intelligence will be required for a Knowledge Organization: A model for visualization and controlling the flow of intelligence within solution organization
By- Dr. Patanjali Kashyap
Before proceeding further, I just want to mention that Spiritual, social and emotional intelligence are not the core concepts defined by the western psychologist, I found its roots is in the Indian literature, during my research on the same topics, some of the references are given below, which are taken from great book of psychology ever written, known as srimad bhagavad gita. For emotional intelligence the tresses are found in Chapter 2, verse 54, 55, 56.
When your intellect, fed up with the bewildering doctrines and their interpretations settles in the steady and unwavering wisdom (emotional intelligence  stithapragna), then you attain yoga.
O Kehsava, describe the person who has attained steady wisdom and introspection? How does he behave? (Verse 2/55)
He whose mind is untroubled by sorrows, and for pleasure he has no loggings, beyond passion, and fear and anger, he is in the stage of unwavering mind. (Verse 2/56).
For social and spiritual intelligence, path is defined in chapter 13, verse 7, 8, 9 and in Chapter 2 verse 72, of the same literature (srimad bhagavad gita).

2. 750 Bhagawad Gita - A Book of Science, Management & Psychology
IQ, EI and SI
Measure of IQ is based on certain basic and largely inherited spatial, numerical and linguistic abilities, but because it was the only measurable intelligence indicator available in the early 50’s, it was taken as a mark of person’s full intelligence.
EI is an intelligence associated with how well one react to and understand other people and situations within which he / she encountered. It is also associated with our ability to understand and manage our emotions of fear, anger, aggression or resentment.
Meaning of being spiritual
The spiritual in human beings makes us ask why we are doing, what we are doing and makes us seek some fundamentally better way of doing it. It makes us our lives and enterprise to make the difference.
SI is the intelligence with which, we can access our deepest meanings, values, purposes and highest motivation.
Key steps for achieving Spiritual intelligence
Step 1
Awareness: We become aware that, what we are? , Is everything is going right personally or professionally? , i.e. capability to accessing himself or herself.
Step2
Meaning: One has to explore the bigger picture, to make keys that might open the space one has confine in.
Step3
Evolution: We try the keys, fit them in the lock and turn
Step4
Being centered: we open the door inward and enable, what is on the other side to access us.
Step5
Vision: We allow the light from the new “bigger picture” to flood is so we can see.
Step6

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Projection: We project our new level to self in to the new territory we can see a head.
Step7
Mission: We act within the new territory and are now aware and conscious of what we are doing within a getter territory.
It is a feature of SQ individuals that they return again and again on the same idea(s) on the same issues and see more and more each time.
Important steps of EQ
The main steps for developing better EQ are self – awareness, self-control and empathy, for completeness here is the brief description about them
Step 1
Self –awareness
 Solicit feedback from one’s manager, employees, and peers about his / her strengths and weaknesses.
 Using 360-degree ratings and other performance feedback as an opportunity to learn more about how others view about him / her.
 Spend time in personal reflection about one’s strengths and weaknesses.
 Keep visible reminders of one’s strengths and weaknesses so that he / she can check in and adjust his / her behavior before taking important actions.
 List circumstances in which one think he / she have experienced doubt in the workplace.
Step2
Self-Control
 If one is reserved, practice expressing a positive emotion, such as enthusiasm or support, in a situation in which he / she would normally hold back? If he / she is usually outgoing, practice holding back a negative statement until he have taken time to get over the immediate reaction.
 Trying out on a new behavior related to emotional control in the meetings. If he / she normally hold back expression, express himself / herself. If he normally just come out with it, hold himself back.
 Practice breathing techniques when feeling stress.
 Mentally rehearse staying calm in a crisis.

4. 752 Bhagawad Gita - A Book of Science, Management & Psychology
 Given his / her personality, think about ways in which he / she could authentically express positive emotions.
Step 3
Empathy
 Try to put himself in the other person’s shoes. Can he understand his/ her point of view even if he don’t agree with it?
 Try to anticipate the emotional reaction of people in a team meeting or in another work situation.
 When someone says something from which a individual is disagree with, active listen his or her statement. Do so in a nonjudgmental way. Notice the reaction that this precipitates.
 When listening to someone, asking that person to clarify the feelings behind his / her statement, not just the facts.
 Come up with some suggestions to improve service to his internal customers and ask them if they think individual suggestions would be useful.
Try to determine a person’s reaction to a change before it is announced.
Applied Emotional intelligence in computer science / Information technology in context to indentify various emotions and IT mapping
Personality Type in IT
Compulsion
Emotion
IT Strengths
IT
Weaknesses
Growth Direction
One
(Perfectionist)
to follow
the highest
principles, to be
“perfect”
Anger
programming, quality
assurance, testing,
auditing, technical
support, telecommunication
strategic planning,
evaluation of system
alternatives, group
consensus, dealing
with ambiguity
to Seven - relax the
need to perform
perfectly, have fun
Two
(Helper)
to help others,
with expectation
Pride
system requirements
determination, prototyping,
help desk, user
training
isolated work, data
modeling, systems
programming
to Four- focus on
your own emotional
needs freeing yourself
from need for
admiration by those
you are helping
Three
(Status
Seeker)
to promote and
maintain one’s
image of success
Deceit
team leader, IT manager,
CIO, high-profile
technical specialist
detailed “grunt
work” with a low
profile
to Six - focus on
working out of
genuine loyalty rather
than to maintain an
image
Four
to be always
Envy
multimedia, website
auditing,
to One - look

5. Annexure - 1 753
(Artist)
unique and different;
to avoid
the mundane
design, visual system
development, user
manual production
maintenance
programming,
prolonged, procedural
programming
outside,
to high standards
rather than mostly
within yourself
Five
(Knowledge
Seeker)
to seek increasingly
more
knowledge,
mostly for its
own sake
Greed
strategic planning,
high-level process
and data modeling,
high-level telecommunications
design, research and development, business process re-engineering
people management,
user interaction,
routine and detailed work
to Eight - step outside
your own mind to
commit knowledge to
powerful action
Six
(Loyalist)
to seek security
in loyalty and
obedience to
external parties
Fear
programming, auditing,
data modeling,
lower level design,
testing
dealing with ambiguous
situations,
accepting new
paradigms, conflicting
goals
to Nine - don’t
let fear drive you,
don’t make goals so
absolute- everything
is not “a big deal”;
seek peace
Seven
(Fun Seeker)
to have fun, in
whatever situation
Gluttony
system initiation,
particularly e-commerce
systems for
competitive advantage,
management, embracing
change, user interaction,
visual design
procedural programming,
lower-level
modeling, auditing,
work with prolonged
isolation
to Five - seriously
learn a few things
in-depth, even though it may not always
be fun
Eight
(Power
Person)
to be invulnerable,
powerful,
in control
Lust
management, CIO,
champion of change,
ERP consulting
procedural programming,
low-level
modeling, auditing
to Two - use power not to be in control
but to help others
genuinely
Nine
(Peace
Maker)
to avoid conflict,
to seek harmony
at all cost
Sloth
team leader, JAD
leader, programming,
system maintenance
technical support,
work with tight
deadlines
to Three - instead of
compromising results for the sake of peace,
work for successful
results
Holistic picture of various intelligence in form of words
IQ EQ SQ
Reactive Proactive Coactive
Dependent Independent Interdependent

6. 754 Bhagawad Gita - A Book of Science, Management & Psychology
Devolve Resolved Evolve
Possess Process Cocess
Detract Retract contract
Depress Impress Express
Division Revision Vision
Expire Respire Inspire
Reflective Selective collective
Absolve Resolve Solve
Monological Dialogical Translogical or Trilogical
Observations
IQ is the intelligence that seeks to understand the what
EQ is the intelligence that seeks to understand the How
SQ is the intelligence that seeks to understand the Why
Mathematical basics
Definition of definite integration: If  f (x)dx  F(x) , i.e. F(x) be an integral
of F(x) , then F(b) - F(a) is called the definite integral of F(x) between the limits a
and b and in symbol it is written as ( )
b
a
 f x dx .Thus if  f (x)dx  F(x) then by
definition  f (x)dx  F(x) = F(b) - F(a) .
Where a is called the lower limit and b is called upper limit.
Here we integrate EQ and SQ within proper limits as these are the variables and changed
if proper methodology and process are applied for the dynamic change process for
improvement , but IQ of a person is almost remain same throughout of life ( roughly) of
a subject ( Person).
Definition of some important terms used in the upcoming equations
Sample Team: Sample group of persons, considering their experience with both
computer science issue as well as application domain issue for the project at hand.

7. Annexure - 1 755
Complexity Factors: Number of source instructions or the number of function points,
needed to develop the features in a usable product.
Process Orientation: This refers to the process used to produce end product and in
particular its effectiveness in helping sample team to avoid non-value adding activities.
Toolset: Software tools a team used for the development / support / Maintenance.
Overall Effort: Reduction in effort generally result in reduction in schedule estimate, to
simplify this one can assume that cost include both overall effort and time , in the term of
maintenance and support projects it will be thought of in the terms of reduction of
number of BTT’s ( problem tickets in general).
Productivity = Proficient teams + great automations + improved
Development / support / maintenance process
+reduced complexity
Calculation of overall effort
Overall Effort = (Sample Team) * (Toolset) * (Complexity Factors) (Process Orientation)
Calculation for the intelligence of a group
I = IQ --------------------- (1)
The sign for IQ will always be + Ve
E =
FE
IE
 EQ dx +
FP
IP
 EQ dx ------------ (2)
If the value of E comes –Ve means reduction in effort and increase in productivity, In
case of + signs the reveres result will be expected.
S =
FE
IE
 SQ dx +
FP
IP
 SQ dx -------------- (3)
If the value of S comes –Ve means reduction in effort and increase in productivity, In
case of + signs the reveres result will be expected.
If after summing E and S value comes –Ve, the take modulus of that (it gives always +
value) and sum it up with I , else go ahead with I , and give more attention to the EQ and
SQ implementation process.

8. 756 Bhagawad Gita - A Book of Science, Management & Psychology
Summing the equation 1, 2 and 3 (in case of –Ve value) we get
F = I + |E| + |S| -------------------------- (4)
IE= Initial Effort (Before measures to take to change the effort Through SQ or EQ, values are taken from DART)
FE= Final Effort (After measures to take to change the effort Through SQ or EQ, values are taken from effort tracking system)
IP = Initial Productivity (Before measures to take to change the productivity Through SQ or EQ, Incidence counts are taken from Maximo)
FP = Final Productivity (After measures to take to change the productivity Through SQ or EQ, Incidence counts are taken from Maximo)
IQ = Intelligence Quotient
I = Calculated liner intelligence
E = Calculated emotional intelligence
S = Calculated spiritual intelligence
F = Final calculated intelligence of Team / Group
Equation (4) gives us final calculated intelligence of a particular team or group, this may me extended for the overall organization wide.

9. Annexure - 1 757
Characteristic, properties and flow of intelligence within an organization: a Model
EQ
Planning and decision making systems
SQ: qualities of SQ
Power, Wisdom, love
Willing, thinking, feeling
Deepself,corevision,potentiality
Customer satisfaction and delight
Employee loyalty and tenure
Employee health
Profit and revenue margin
Revenue
Environmental side affect
Social consequences
Third world factor
Action Plan: IQ
Extended bottom line
Company culture