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Align your Business and IT with a Solid BI Strategy

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BI Strategy Best Practices presentation from Fall 2013 SAP Business Objects User Conference (SABOUC)

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Align your Business and IT with a Solid BI Strategy

  1. 1. Session 0905 ASUG SBOUC Align your Business and IT with a Solid BI Strategy Deepa Sankar Pat Saporito
  2. 2. © 2013 SAP AG. All rights reserved. 1 Agenda  Business Challenges  The Importance of a BI Strategy  How SAP Can Help in Defining Your BI Strategy  Best Practices  Wrap-Up
  3. 3. © 2013 SAP AG. All rights reserved. 2 Your business environment is changing Elevating the strategic importance of Analytics Dynamic markets driving data-driven business  Advanced information needs becoming mainstream  Increasing competition and rapidly changing industries  New business models and revenue opportunities  Pressure on margins; more demanding customers New information sources driving data explosion  Online interaction and cloud computing  Social media and digital communication  Mobile devices and location information  Machine and sensor data Technology innovation driving new IT  Lower hardware cost, lower storage cost  Faster CPU and memory  New data storage and processing architectures
  4. 4. © 2013 SAP AG. All rights reserved. 3 Personalized Insights Advanced Planning and Forecasting Sensing and Responding Predictive Modeling Real-time Analysis A Changing Relationship with Information
  5. 5. The Importance of a BI Strategy
  6. 6. © 2013 SAP AG. All rights reserved. 5 BI Strategy Is Critical for Success "The lack of a clear, well developed, and articulated BI Strategy, along with appropriate executive sponsorship, are among the top reasons why BI initiatives do not achieve their potential or fail outright.“ Bill Hostmann, VP Distinguished Analyst, Gartner “ ”
  7. 7. © 2013 SAP AG. All rights reserved. 6 Do you have a BI Strategy?  The BI Strategy consists of a BI architecture slide  IT is asking the business what reports they need  Step one is building a data warehouse  There are no metrics defined to measure progress
  8. 8. © 2013 SAP AG. All rights reserved. 7 Questions Answered by BI Strategy Are business decisions made with insufficient information today? What is our vision for information access and usage? What do we need to make information available and useful?
  9. 9. © 2013 SAP AG. All rights reserved. 8 Key Issues and Pains Encountered by Stakeholders Across all Lines of Business How do we align staff with customer demands? How do we manage our inventory to meet market demands? There’s too much of ad-hoc reporting. How can I provide self-service BI to my business? How do we improve the shopping experience? How do I attract budget-conscious customers into stores in this economy? What is the sales and margin performance across different channels? What is the profitability per square foot? IT Store Operations Merchandising HR Supply Chain Marketing Finance
  10. 10. © 2013 SAP AG. All rights reserved. 9 Organizations Need a BI Strategy  Help align with business partners, formalize business needs  Create prioritized roadmap for the enterprise of short, medium and long term projects aligned with strategic business goals delivering measurable results  Creating business justification for an enterprise scope and end-to- end BI including data management How does a BI strategy benefit IT?  Have departmental spend go further and contribute to enterprise investments required  A departmental BI need often involves needing data from other groups. Solve the departmental pain points by removing limits of a departmental focus through an enterprise-wide strategy  An enterprise BI approach provides a unified approach by all departments allowing everyone to “speak the same language” How does a BI strategy benefit a LOB? IT Store Operations Merchandising HR Supply Chain Marketing Finance Business Intelligence Strategy
  11. 11. How SAP Can Help in Defining Your BI Strategy
  12. 12. © 2013 SAP AG. All rights reserved. 11 How We Can Help  Facilitate discovery of the customer’s current pain points  Prioritize and look at the business impact of alleviating those pains  Provide custom recommendations that represent actionable BI strategy building blocks Easy-to-use methodology to help guide you through a strategic discussion for BI strategy and solution formulation within an enterprise-wide scope
  13. 13. © 2013 SAP AG. All rights reserved. 12 Building Blocks of a Rock Solid BI Strategy Objectives Business Needs Business Benefit Technology Organization Background and Purpose Current State and History BI Objectives and Scope Summary of BI needs Envisioned To-Be State Priorities and Alignment Value Proposition of BI Expected Benefits – Future State KPI Business Case Information Categories Architecture and Standards BI Applications Governance Structure Program Management Roadmap and Milestones Measurement Education / Training Support
  14. 14. © 2013 SAP AG. All rights reserved. 13 SAP’s BI Strategy Assessment Repeatable, Value-Based Methodology Interactive discovery, prioritization, and recommendations for addressing business pains and a successful enterprise BI strategy Create high-level summary of BI needs by LOB and their expected impact if addressed Assess existence of BI Strategy, completeness of execution, and impact if completed Prioritize Gaps of existing BI needs and non-existent or poorly- executed strategy components With prioritized gaps, promote the benefits of addressing the gaps and map capabilities to solve the business pain Business Discovery BI Strategy and Execution Gap Analysis BI Strategy Foundation Step 1 Step 2 Step 3 Step 4
  15. 15. © 2013 SAP AG. All rights reserved. 14 Prioritized, Business Driven Needs - Recommendations
  16. 16. Best Practices
  17. 17. © 2013 SAP AG. All rights reserved. 16 • Find a high-level executive sponsor • Define and prioritize business needs • Gap assessment of current vs. future capabilities needed • Build capabilities needed using a roadmap • Don’t under estimate change management BI Strategy Best Practices Summary
  18. 18. © 2013 SAP AG. All rights reserved. 17 BICC Effectiveness Organizations with a BICC/COE vs. Without a BICC Support Equivalent FTEs/100 Active Users Organizations with a BICC require fewer support FTEs than those without a BICC No BICC BICC Certified BICC 4.0 2.8 2.6
  19. 19. © 2013 SAP AG. All rights reserved. 18 BI Competency Center Operational Models Every organization is different; one or more of these BI Competency Center organizational models may work for you BICC as an IT Department Virtual BICC BICC as Part of Operations Distributed BICC COO CIO ICCDepartment BICC BICC BICC Division 1 Division 2 Division 3 Corporate Division 1 Division 2 Division 3 Finance … Sales
  20. 20. © 2013 SAP AG. All rights reserved. 19 BICC Skill Requirements Business, Analytic, and IT Business Needs Business Skills Organization and Processes Business Needs Statistical and Process Skills Governance, Administration Tools, Infrastructure, Applications, Data Establish Standards Control Funding Define BI Vision Manage Programs Build Technology Blueprint Develop User Skills Organize Methodology Leadership Analytic Skills IT Skills BICC
  21. 21. © 2013 SAP AG. All rights reserved. 20 Uptime Load Time Outage UsagePipeline QualityCost Education Delivered Return • System availability • Subject area availability • Infrastructure availability • Business Unit response time • Peak load performance • Source availability • Schedule performance • Subject area load time • Priority data load time • Source system outages • Planned infrastructure outages • Unplanned infrastructure outages • Subject area outages • Business unit outages • Support cases raised/closed/pending • Cases by severity opened/closed/pending • New projects pending • New projects started • Net ROI planned • Net ROI achieved • Projects delivered on-time • Projects past due Controllable • FTE • Planned maintenance • Facilities and lease • Planned growth Uncontrollable • Unplanned support cost • Project overrun • Outage Operational Performance • Usage by subject area • Usage by business unit • Delivered quality percent • Unplanned history reloads • Unplanned history restatements • Average response time • Subject area load failures • Infrastructure product errors raised • Infrastructure product errors closed • New courses offered • CBT offered/taken • FTE trained • Support FTE certified • Usage 30 days after training • Usage 60 days after training BI Governance Strategies: Monitor Metrics Straw Model
  22. 22. © 2013 SAP AG. All rights reserved. 21 Executive Steering Group Functional Working Group Business Intelligence Team Individual Contributors • Organizational commitment • Allocates funding • Manages/accepts risks • Directs and ratifies direction • Makes recommendations • Manages operational effectiveness • Directs strategy • Provides operational support • Manages information assets • Supports user community • Consults to governance body • Champions change • Provides input on direction • Operational status • Project pipeline • Issues & risks • Management review • Funding • Operational direction • Executive support • Project pipeline • Sets priorities • Implements policy • Champions change • Provides input • Champions change • Provides input • Seeks input • Manages issues and risks • Sets priorities • Implements policy • Reviews status • Reports ROI • Makes recommendations • Sets policy • Sets priorities • Accepts risk • Sets direction Baseline BI Governance & Interactions Model
  23. 23. Wrap-Up
  24. 24. © 2013 SAP AG. All rights reserved. 23 As Analytics Maturity Increases, the Business Intelligence Possibilities Become Endless … Instantly predict market trends and customer needs Predict how market price volatility will impact your production plans See changes in demand or supply across your entire Supply Chain immediately Monitor and analyze all deviations and quality issues in your production process Provide exactly the right offers and service levels to every customer Have a continuously-updated window onto future sales, showing changes in real-time Understand what your customers and potential customers are saying about you, right now Predict cash flows to manage collections, risk, and short- term borrowing in real-time
  25. 25. © 2013 SAP AG. All rights reserved. 24 Useful Resources BI strategy Workshop - Sep 11, Analytics track Take the BI Self Assessment www.sap.com/bistrategy BI News: www.sap.com/BINews Blogs on BI Strategy http://scn.sap.com/docs/DOC-30479 http://scn.sap.com/docs/DOC-30480 http://scn.sap.com/community/business-intelligence/blog/2012/12/07/bi-strategy-bicc-a-key-element- to-your-bi-program http://scn.sap.com/community/business-intelligence/blog/2012/11/07/bi-strategy-bi-competency- centers-take-center-stage-again http://blogs.sap.com/analytics/2013/03/27/driving-value-from-your-business-intelligence-program- define-track-and-measure-success/ Contact your account executive to explore your potential savings with the SAP BI Standardization Cost Calculator
  26. 26. Thank You! Session Id 0905 ASUG SBOUC Deepa.sankar@sap.com @deesank Pat.saporito@sap.com @patsaporito
  27. 27. © 2013 SAP AG. All rights reserved. 26 © 2013 SAP AG. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP AG and its affiliated companies ("SAP Group") for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Please see http://www.sap.com/corporate-en/legal/copyright/index.epx#trademark for additional trademark information and notices.