KM 4.0 for GH Workers proposes a knowledge management framework to empower GH workers through three main goals: better work results, improving individual and team capacity, and facilitating organizational learning. It involves a systematic and targeted approach facilitated by information technology. Key elements include developing online and in-person learning communities, implementing a knowledge management cycle of capture, verification, organization and reuse, and establishing roles and processes to manage goals, external knowledge, and critical reflection. The goal is a dual approach to both strengthen the national GH sector and promote local development through organizational learning at each unit.

1. KM 4.0 for GH Workers
Vicharn Panich, MD
Chairman, The Knowledge Management Institute Foundation (KMI)
Interactive session "KM 4.0 beyond knowledge, cultivating KM in your DNA” in GH Scholar orientation, 5th July 2018

2. What is KM?
Tool for empowering knowledge to work for at least 3 goals
• Better work results BUSINESS IMPACT
• HRD … improve capacity of individuals and teams PEOPLE
• Organization Development … Organization Learning
LEARNING ORGANIZATION

3. What is KM? (2)
• Tool for learning from action
• Learning from action followed by collective reflection (Team Learning)
• Providing ready-for-use knowledge for work
• And leverage knowledge through continuous “action – reflection cycle”

4. Improving business in response to external
change
• Learn quick
• Continuous improvement
• Develop standards
• In-depth information for decision-
making
• Develop innovative products / services
Corporate KM Help
Competitiveness
Customer Satisfaction

5. Knowledge / KM is “means”
• Business
• People
• Organization
“Ends” are

6. KM 1.0 Put knowledge into IT tools
KM 2.0 Human KM
KM 3.0 Targeted, Embedded, Facilitated by IT
KM 4.0 KM Framework/Platform, Systematic approach

7. KM 2.0 : Human KM
• Open mind, share (not hoard) : The more you give, the more you gain.
• EK, TK, SECI Cycle
• Deep Listening, Dialogue, Storytelling, AI (Appreciative Inquiry)
• BAR, DAR, AAR, Retrospect, K Documentation
• River Diagram, Peer Assist
Emphasize human soft skills

8. • Embedded in routine work
• Targeted
• IT facilitated, systematic. For human interaction
and knowledge sharing
• Manage Goals and Information
• Manage External Knowledge
KM 3.0
https://www.gotoknow.org/posts/599304
https://www.gotoknow.org/posts/603647
http://kmi.or.th/wp-content/uploads/2015/11/new-sky-of-km.pdf

9. KM 4.0 has sponsor
• Define target
• Systematic application
• Step by step application
• Measurement and communication
https://www.gotoknow.org/posts/tags/milton

10. KM 4.0 has sponsor
• Define target
• Systematic application
• Step by step application
• Measurement and communication
Change Management

11. KM for GH Leaders Network
• Set goals, milestones : Knowledge(GH landscape,governance, negotiation,issues),
Competencies/Skills(negotiation,speech,writing), Characters/Attitude(etiquette,
ethics) of GH Workers
• Monthly Workshops using KM Process (F2F Process)
Develop guidelines for knowledge / stories sharing & dialogue
• Inter-Ws KM Process (FB2FB / L2L Process)
To facilitate powerful learning. Less effort, more achievement.

12. Inter-Workshop KM Process : Online
• Develop guidelines / Agreements of the process. Do’s and Don’ts
• Agree upon time table of the month, example
D1-2 : AAR
D3-15 : Storytelling (at least 1 for each GH scholar) and dialogue
D16-20 : Q&A, vote for “story-of-the-month” (with explanation why), facilitated by Fa.
D21-22 : Fa summarize key issues learned during the 3 weeks. Get feedback.
D23-28 : BAR for next workshop
• Take turn serving as facilitator (Fa), learning manager (LM), website
manager (WM), content manager (CM), and communicator (C) of the
month. JD of Fa, LM, WM, CM and C to be defined by the group.
28 Days Cycle

13. In the Monthly Workshop
D1 : 30 min.
• Fa / LM report on key learning of the past month from online
learning platform
• Reflect on how to improve the online learning
• Agreement on the improvement

14. IT Platforms
• Group FB or Line, managed by LM
• GH Website with Member Section and Public Section, managed by
WM
• Website structure & features to be agreed upon by members, with
periodic updates
• CM picks important content, manage verification, manage
rewriting/organizing, and put into GH Website Member Section for
longterm use

15. Critical Knowledge Supply Chain
Doc
Verify
Analysis
SynthesisOrganize
Re-use
Capture
Critical Knowledge
Critical Knowledge Cycle

16. Critical Reflection / Thinking Exercises
• Keep / Share “Reflective Journal”
• Reflect on “Practice” vs “Values”
• Find personal concerns / interest / dis-satisfaction /
dis-agreement
• Ask critical questions and answer honestly

17. GH Website Management
• Manage critical knowledge cycle
• By Website Manager (WM)
• For GH knowledge leverage of the GH Workers (members)
via GH Website
• In collaboration with LM (Learning Manager)

18. Public Communication
• Is one feature of KM
• Cultivating “Public Mind”
• Value Management
• Managed by C (communicator)
• Both Online in GH Website Public Section and in Public
Media

19. KM Framework / Platform
• Purpose / Goals
• Roles & responsibility
• Process
• Technology platform
• Governance : Regulations, Agreement

20. KM Framework

21. 6 (7) KM Components
• Set target/milestones : Business
Impact
• Linking People
• Experiential Learning
• Acessibilty to knowledge
• K Documentation & Storage
• Best Practice : Develop & Use
• Innovation

22. 7 Skills of KM Team
• K Capture & Documentation
• ICT
• Project Management
• Business
• Facilitate
• Organizing K Systems
• Manage Change

23. Summary : KM 4.0 for GH Workers
• Dual Purposes : National GH Strength and “Local Development”
(Organization Development of each unit)
• Beyond KM  VM (Value Management)
• Systematic Approach for “Dual Values”
• M&E for Feedback and Learning & Improvement Cycle
• “New Theory(ies)” can be developed
• Dual Learning : GH & KM

24. Dialogue Session
• Any burning issues?
• Your experience on KM
• Sharing good result(s)
• Questions
• Alternative view(s) / experience
• etc.