Poor communication
is dangerous!!!

 Everything we do communicates something to
someone.
 Do animals communicate?

To help in change of knowledge,
attitudes, intentions and any
behaviour or negative lifestyles

 Communicate with clarity and impact
 Respect and Engage others
 Get the right results
 How is your communication with others?

 Convince
 Instruct
 Direct
 Correct
 Counsel
 Reprimand
 Encourage
 Inform
 Remind
 To show off (boss)
 ?
 ?

 Everything you do communicates something to
someone
 Communication works for those who work at it

The process of passing information, ideas,
attitudes, and instructions from one person
to another
On a scale of 10 rate your last communication??

 Sender
 Message
 Receiver
 Feedback
Encoding, Decoding, Barriers
Filing, storage and retrieval of documents?

HOW GOOD ARE YOU?? ACTION PLAN?? AP??
 Reading
 writing
 Speaking
 Listening

 People are not difficult, they are just different
 We all need others
 EC is 20% what you know and 80% how you
feel about what you know
 Exercise VAR- touch the heart

 Give constructive feedback Be positive
 If you are not getting the feedback or the
results you are expecting, the problem could be
entrenched in the way you are communicating
 Check the Cs of communication

 Clarity- simplify your thoughts
 Complete- say all you have to say
 Concise- be to the point
 Correct- adhere to facts
 Convincing- be positive and genuine
 Considerate- respect
 Concrete – be genuine and true (no lies)

 Authority must be respected.
 A healthy society requires every person to be
treated with RESPECT

 Civility begins with the individual
 It begins with YOU
 It requires character, confidence and class

 Listen better- all senses
 Sharpen your rapport with others
 Understand the elements that make up total
communication
 Demonstrate body language that engages
others
 Use language that influences and engages
others

 Aim to have emotional connection with your
recipient
 Work on the relationships
 Aim at reconciliation
 Empathy
 Growth is paramount (wisdom)

 Gratitude (smile)
 Travel widely
 Read
 Be an AIE
 Rest, Exercise (red)

 Listen
 Body language makes up higher percentage of
our message
 The eye is the mirror of the heart
 Avoid offensive body language
 Make eye contact
 Remember you are a leader/manager

 Love enough to pray for
 Love has no fears, jealousy, gossip or anxiety
 Love promotes

 Lord give me the serenity to accept things I cannot
change, courage to change what I can and wisdom to
know the difference
 Everything we do communicates something to someone.
 Action Plan
 What areas of your life would you like to improve in?
 1.
 2.
 3.
 4.
 5.