Middle East Travel and Hotel Sector Report with a focus on e-commerce and online purchasing behavior in MENA. Includes global and middle east passenger volumes, revenue volumes, global market share, low cost carriers vs traditional carriers volumes, global and middle east hotel occupancy, RevPAR and total revenue, middle east credit card acceptance ratio, % of online airline and hotel bookings, middle east internet users, middle east cards per capita, middle east % of online shoppers, and airline mobile trends. www.payfort.com

2. TRAVEL & HOTEL
SECTOR IN DEPTH

3. ONLINE PURCHASING
BEHAVIOR IN THE
ARAB WORLD

4. AIRLINE
GLOBAL
NUMBERS

5. 3.2 BILLION
PASSENGERS
IN 2013

6. 4.4 TRILLION
REVENUES

7. AIRLINE
NUMBERS
IN THE
ARAB
WORLD

8. INCREASE FROM 2% TO 11% OF
THE OVERALL TRAVEL MARKET
3.2 BILLION
PASSENGERS
IN 2013IN 2002

9. GULF BASED
AIRLINES GREW
SIX FOLDS IN THE
LAST 10 YEARS

10. GROWTH OF AIRLINE COMPANIES
15%5%
GCCGLOBAL

11. 352 MILLION
TRAVELING
WITH AIRLINES IN ARAB WORLD

12. 484 BILLION
REVENUES

13. Overall online travel
ticketing market in the
Arab World in 2014:
$50 Billion

14. ONLINE
OFFLINE
ONLINE
OFFLINE
Less than 50% come from
online purchases
BOOKING VOLUMES LCC AIRLINES:
BOOKING VOLUMES TRADITIONAL AIRLINES:
Less than 10% come from
online purchases

15. 161,920,000 GLOBAL PASSENGERS
BOOKED THROUGH AIRLINES IN
THE ARAB WORLD

16. HOTELS GLOBAL NUMBERS
156,000
14.5M
ROOMS
64.4%
OCCUPANCY
REV PER
ROOM $117
TOTAL REV
$593 BILLION
IN 2013

17. HOTELS NUMBERS IN THE ARAB WORLD
1,514
201,000
ROOMS
76.1%
OCCUPANCY
REV PER
ROOM $167
(HIGHEST REV AFTER CARRABIN)
TOTAL REV
$593 BILLION
IN 2013

18. BEHAVIOR & TRANSACTION
VOLUME IN THE ONLINE
THE ARAB WORLD

19. 74 %
74.8 %
55%
24%
18%
TRAVEL & HOTEL
ARAB POPULATION BANKED VS. 50% OF WORLD AVERAGE
ACCEPTANCE RATIO
AIRLINE
HOTELS
BEHAVIOR&TRANSACTION
VOLUMEINTHEARABWORLD

20. %ONLINEAIRLINE
BOOKING/COUNTRY
18%
60%
34%
23%
12%
QATAR
EGYPT
UAE
KUWAIT
SAUDI ARABIA

21. %ONLINEHOTEL
BOOKING/COUNTRY
6%
9%
5%
12%
9%
QATAR
EGYPT
UAE
KUWAIT
SAUDI ARABIA

22. INTERNETUSERS
COUNTRY
1.2 MILLION
5.6 MILLION
2 MILLION
12 MILLION
38 MILLION
QATAR
EGYPT
UAE
KUWAIT
SAUDI ARABIA

23. 45%
89%
97%
46%
9%
QATAR
EGYPT
UAE
KUWAIT
SAUDI ARABIA
CARDSPERCAPITA/COUNTRY
BASEDONTHETOP50ISSUERS

24. 33%
46%
35%
25%
8%
QATAR
EGYPT
UAE
KUWAIT
SAUDI ARABIA
%OFONLINESHOPPERS

25. MOBILE TRENDS

26. OF AIRLINES SAY THE FUTURE
OF PAYMENTS IS MOBILE71%

27. OF THE ME POPULATION
USE SMARTPHONES
OF SMARTPHONE USERS HAVE MADE
A PURCHASE USING MOBILE PHONES
47% 71%

28. OF AIRLINES HAVE
MOBILE CHECK-IN
HAVE MOBILE
FLIGHT BOOKINGS
67% 49%
LET PASSENGERS RESERVE
SEATS WITH MOBILE
28%

29. OFFERMOBILEPURCHASES
ONIN-FLIGHTDUTYFREE
HAVEMOBILE
FLIGHTBOOKINGS
LETPASSENGERSRESERVE
SEATSWITHMOBILE
5%
2%
17%

30. In the next two years,
number of airlines offering
on-board mobile
payments will increase
from 5% to 36%

31. Airlines are moving away
from kiosks to mobile.
29% investing in mobile
payments, 17% investing
in kiosks.

32. 70% of airlines cite the
cost of maintaining kiosks
as major challenges.

33. 29% of airlines plan to
enable sales via social
media in the next 12
months.