In an ever increasingly global economy, the ability to manage a diverse workforce is a key competitive advantage. However, today’s HR teams are challenged when it comes to figuring out compensation strategies for a diverse workforce.
Join Crystal Spraggins, SPHR and Mykkah Herner, MA, CCP as they talk about the intersections between diversity and compensation:
Alternative ways of looking at diversity
Identifying pay inequities
Training managers well beyond compliance
Diversity and the salary negotiation process
Diversity beyond compensation such as practicing inclusion in hiring, training and development
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Strategies for Managing a Diverse Workforce
1. Strategies for Managing
a Diverse Workforce
Crystal Spraggins, SPHR
Workplace Consultant
Mykkah Herner, MA, CCP
Director of ISX Services
PayScale, Inc.
www.payscale.com
3. www.payscale.com
Agenda
Defining the Issues
What is Diversity
Diversity and compensation
Ensuring Fair Pay
Addressing manager favoritism
A note about negotiation
Diversity beyond compensation
Diversity vs Inclusion
Employee Relations
Training & Development
Immediate Actions
5. www.payscale.com
Why Are We Talking about Diversity?
Who needs to hear about diversity in 2015?
Haven’t we “been there/done that” already?
6. www.payscale.com
Defining the
Issues Diversity presents challenges.
Bias is a universal human trait,
and each of us is limited by our
own perceptions and life
experiences.
In the workplace, our bias both
FOR and AGAINST certain
differences can create trying
situations.
Like most other aspects of your
business, diversity must be
managed to realize the
benefits and avoid the pitfalls.
7. www.payscale.com
What Do We Mean By “Diversity”?
When we talk about diversity in the 21st
century, we’re covering a wide range of
differences:
• Protected classes under Title VII and amendments
• Protected classes under other federal laws
• Protected classes under state and local law
• Anything we identify as “other.”
• Generation
• Personality/Style (e.g., Scrappy vs Country Club, Introvert vs.
Extrovert)
• Socioeconomic Status/Class
8. www.payscale.com
The Workforce Is Becoming Larger and
More Diverse
• According to the DOL, the workforce is becoming both larger
and more diverse.
• In 1995, the U.S. was estimated to be 83 percent white; 13
percent black, 10 percent Hispanic; 1 percent American
Indian, Eskimo, and Aleut; and 4 percent Asian and Pacific
Islander (Bureau of the Census).
• In 2050, those numbers are estimated to be 53 percent
white; 25 percent Hispanic; 14 percent black; 8 percent Asian
and Pacific Islander; and 0.9 percent American Indian
(Bureau of the Census).
10. www.payscale.com
Bias and Workplace “Currency”
Types of workplace currency
• Cash
• Work assignments
• Development opportunities
• Promotions
• Perks (e.g., working from
home)
• Favor
Currency greases all the
workplace wheels
12. www.payscale.com
To ensure fair pay:
• Develop a plan (philosophy,
strategy, structure,
policies/guidelines, and processes)
• Identify and resolve biases in
compensation
Ensuring Fair Pay
13. www.payscale.com
Develop Your Plan
Philosophy – What are we trying to accomplish?
Strategy – How can we carry out the philosophy?
Structure – Pay grades and ranges support the strategy.
Guidelines – Keep us aligned with our overall aims for compensation.
Processes – Give step-by-step instructions.
14. www.payscale.com
Identifying and Resolving Inequities
• Evaluate your Comp Plan Annually*
o Current Pay Structure – Range Adjustments
o Hot jobs – Market Adjustments
o Employee concerns – Equity Adjustments
15. www.payscale.com
Equity Pay Self Audits – Pros and Cons
• An internal equity pay audit is an excellent
way for a company to determine whether
pay inequities exist and if so to correct
those inequities on the company’s own
terms and in its own time.
• Conduct pay audits with the assistance of a
qualified attorney, and be prepared to act
on whatever you find.
16. www.payscale.com
Hirable Like Me
• Lauren Rivera of the Kellogg School of Management
decided to study hiring practices because she considers
hiring “one of those critical gate-keeping moments
whereby the judgments we make about people have
enduring effects.”
• In a 2-year period, Rivera conducted 120 interviews
with hiring professionals at elite firms, 40 each from the
fields of banking, consulting, and Big Law. Her big
takeaway? Similarity matters.
18. www.payscale.com
A Note on Negotiation
• Numerous studies have found that women
are much less comfortable and much less
likely to negotiate pay than men.
• However, the law does not recognize
“superior negotiating skills” as a valid
explanation for pay inequities. You shouldn’t
either.
21. www.payscale.com
Employee Relations
• Employee relations issues will intensify and
magnify when conflict surrounding
differences go unaddressed.
• To mitigate sticky employee relations issues,
develop clear antidiscrimination policies and
enforce them consistently and fairly;
promptly investigate complaints; and learn
the art of de-escalation.
22. www.payscale.com
Training and Development
• PayScale’s 2015 Compensation Best Practices
Report found that 18 percent of workers left
their jobs last year in search of advancement
opportunities and that 60 percent of employers
expect to offer development opportunities as a
means of retaining employees.
• In other words, training and development is
valuable workplace currency that should be
treated with care.
23. www.payscale.com
Immediate Actions
Examine your workforce – who works at your organization?
What types of diversity do you already celebrate? Where is
there room for improvement?
Assess your managers’ skillsets – do they have the capacity
to effectively create an inclusive environment?
Review your comp plan – is it set up in a way to minimize or
eliminate discrimination concerns?
Explore the forms of workplace “currency” in place at your
organization – are they set up for success?
24.
25. PayScale Delivers Where Other Compensation Providers Fall Short
PayScale leads the world in compensation knowledge with the freshest and
most detailed data from over 40 million salary profiles. More than 3000
organizations use PayScale’s software and intelligence to get the greatest
return on their talent. Smart businesses use PayScale Insight to recruit, retain
and motivate their people.
Visit our blog: www.payscale.com/compensation-today
Join our Group on LinkedIn: Compensation Today: HR Best Practices
Crystal Spraggins, SPHR
Workplace Consultant
Mykkah Herner, MA, CCP
Director of ISX Services
www.payscale.com
Notes de l'éditeur
Hedge
Hedge
Creator of the largest database of individual compensation profiles in the world, PayScale, Inc. provides an immediate and precise snapshot of current market salaries to employees and employers through its online tools and software.
PayScale’s products are powered by innovative search and query algorithms that dynamically acquire, analyze and aggregate compensation information for millions of individuals in real time.
Publisher of the quarterly PayScale IndexTM, PayScale's subscription software products for employers include PayScale MarketRateTM and PayScale InsightTM. Among PayScale's 2,500 corporate customers are organizations small and large across industries including Mozilla, Tully’s Coffee, Clemson University and the United States Postal Service.
Mykkah
Crystal TIME: ~ 5 min
Crystal
The workforce is becoming more diverse, but we are not becoming any less human. Our “stuff” informs all our relationships, including out work relationships.
Crystal
BIAS equals prejudice, but not necessarily racial, ethnic, sex, etc prejudice. Rather, when we talk about bias today, we mean the tendency to have a PRE-CONCEIVED idea about something or someone.
Also – diversity becomes both a morale and legal issue when it comes to compensation
Mykkah: Just read that “diversity is a hallmark of innovation.” How true! I’ll find some way to slip that in.
Mykkah: “Teachers Unconsciously Put Girls Off Math and Science, Study Finds” http://www.spring.org.uk/2015/03/teachers-unconsciously-put-girls-off-math-and-science-study-finds.php
Mykkah
Philosophy
High-level view on the aims of the organization with regard to compensation
Strategy
Define your talent market(s)
Determine level of competitiveness
What do you want to reward?
Structure
Mathematically sound way of aligning your positions to market and internally
Guidelines
Ensures that the comp plan is carried out
Mykkah
Ways to identify and resolve inequities:
- informally address via evaluating *full* comp plan annually.
- formally – do an equity audit
In either case – if you identify something, *be prepared to act*
Once something is in writing… and email is a written record…
Crystal
Crystal
Mykkah
Mykkah
Crystal TIME: ~ 30-35 min
Crystal
Crystal – or Mykkah
Crystal – or Mykkah
Mykkah TIME: ~40-50 min
Quiz:
What actions have you taken to encourage and protect diversity at your organization?
- developed a compensation plan
- audited pay practices
- delivered training for managers on diversity and inclusion
- addressed issues in the moment
- something else?