How can you increase trust levels? What are some tips to do that? What does trust look like in healthy teams and organizations? Since trust is the foundation of success, knowing how to answer these questions is crucial. Find these answers and more!

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Trust -
There are No Shades Of Grey!

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 Understand why trust is the foundation for
success
 Learn common mistakes that diminish trust
 Obtain suggestions and tools for building trust
 Complete a self assessment
Without trust, teams and organizations would
crumble, integrity would be lacking, and there
would be no collaboration.
Session Objectives . . .

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 I am the (circle one: first, middle, youngest) sibling in my family.
 To pass the time I like to:
 I think most people are:
 Other people describe me as:
 A true friend is:
 I wish I could change:
 Our world would be a better place if only people
would:
 My 2nd
/ dream career would be:
 When I am not working I like to:
Ice Breaker – I’m A Rare Find

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Johari Window
< < < < < < < < < < < < TRUST > > > > > > > > > > > > > >
KNOWN TO SELF NOT KNOWN TO SELF
KNOWN TO OTHERS OPEN BLIND
NOT KNOWN TO OTHERS HIDDEN UNKNOWN

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How self aware are you?
Do you understand your strengths, weaknesses,
and what you’re passionate about?
Do you leverage and share your strengths with
others?
How readily do you ask for help, and ask those
around you to contribute their strengths?

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To Trust Or Not To Trust…
Have you ever lost trust in
someone?
If yes, were you able to rebuild
trust? How were you able to do
this?

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To Trust Or Not To Trust…
1. Using a scale of 1 - 5 (1 not trusting at all; 5 trusting
everyone and everything), how likely are you to trust
your team members?
2. Do team members admit their weaknesses and
mistakes?
3.Are team members open to asking others for help?
4.Is the team open and receptive to questions about their
own area of responsibility? Are they receptive to feedback?
• Do team members jump to conclusions or hold grudges?

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Teams Will Succeed When
They:
 Focus on Collective Results
 Hold One Another Accountable
 Commit and Persist
 Engage in Healthy Conflict
 Trust One Another

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Without Conflict There Is
No Leadership!

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Modes of Conflict

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Healthy Teams:
 Address issues head on
 Express feelings
 Show empathy
 Listen to others’ perspectives
 Encourage a calm demeanor
 Focus on logic and objectivity
 Stick up for own rights
 Speak up about problems

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How Can You Increase Trust
Levels?

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Factors Impacting
 Our own tendency to trust
 Our history and experience with an individual
 Commitment levels
 Similarities and differences
 Our relative power and authority
 Our work / school environment

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What else impacts YOUR
ability to trust?

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Trust Tips
1. Maintain open lines of communication
2. No hoarding of information; don’t delay!
3. Active listening
4. Healthy debates and disagreements
5. Remove the fear factor from speaking up
6. Tell the truth
7. Admit mistakes and weaknesses
8. Counter inaccurate information with facts
9. Practice having difficult conversations

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Trust Tips (page 2)
10. Ask for help when needed
11. Accept questions and feedback regarding
areas of responsibility
12. Give one another the benefit of the doubt
before arriving at negative conclusions
13. Offer and accept apologies without hesitation
14. Keep confidences
15. Present situations in a helpful and appropriate
manner

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Trust Tips (page 3)
16. Be cautious of being too direct as that can
cause discomfort
17. Don’t play favorites; avoid “special” treatments
(favorable and unfavorable)

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Which Of These Trust Tips Are
Most Challenging For You?

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“Transparency, honesty, and vulnerability are the key
ingredients required by individuals (and teams) to be
trusting and truly cohesive.” -Patrick Lencioni

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Trust is the Foundation of
Success!
Integrity – Acting in accordance with stated
beliefs
Predictability – Knowing how a person will act
in any given situation
Reliability – Keeping promises, committing to
follow through
Benevolence – Acting in a way that honors
relationships whether you are present or not

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Trust
Years To Earn, Seconds To Break,
Next To Impossible To Regain

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My Personal Commitment
One thing I will change to make me be a moreOne thing I will change to make me be a more
trusted and successful team member:trusted and successful team member:
________________________________________________________________________________________________

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Michael Kublin is an entrepreneur and former Fortune 500
IT leader. In 1996, Mike created and became president of
PeopleTek, Inc, an international leadership and
development company specializing in executive and
business coaching for individuals and organizations.
Mike and his PeopleTek team are passionate about
helping others achieve success by having the courage to
address and enhance behaviors required for removing
obstacles and obtaining desired results.
He is an Alpha Kappa Psi life member, and has authored
3 books: 12 Steps For Courageous Leadership, The
Leadership Journey, (a 12 session leadership
development program), and Leadership Journey II (a 9
session program).
Michael W. Kublin
www.peopletekcoaching.com
mkublin@peopletekcoaching.com
888.565.9555 ext: 711