Slides to support Building Resilience workshop delivered to Finance Team at Mid Yorkshire NHS, June 2015

1. Building Resilience
12th June 2015

2. finished files are
the result of many
years of hard work
and a great deal of
of scientific study

3. finished files are
the result of many
years of hard work
and a great deal of
of scientific study
6

4. Overview
What is resilience?
Why now?
Essential steps to developing
personal resilience

5. What is Personal Resilience?

6. What is Personal Resilience?

7. What is Personal Resilience?
• Ability to perform effectively under pressure
• Bounce back from difficult circumstances
• Manage our overall health and wellbeing
• Understand how to achieve and maintain optimum
performance

8. The 5 Pillars of Resiliency
• Maintaining Emotional Stability –
Health and well being
• Focus outwards- Good problem
solving skills
• Focus Inwards- Strong inner-self
• Well developed coping strategies
• The talent for serendipity- Ability
to convert misfortune into good
fortune

9. What do you notice about
yourself when you are resilient?

10. What breaks down our resilience?

11. What’s the impact?
• Mentally?
• Emotionally?
• Physically?
• Socially?

12. Why now?
• Pace of change
• Current economic climate
• Greater expectations. More for less!
• Technology
• Presenteeism on the increase

13. Shift happens!

14. Today’s Business Reality
More
Quality
Productivity
Efficiency
Competition
Demands
With Less
Time
People
Resource
Budget
Cost

15. Is it becoming more stressful?
1,073,000 cases of work related
illnesses in 2011/2012
428,000 were stress related!
Occupations with the highest
levels of stress are-
• Health Professionals (Nurses)
• Teaching/Education
• Caring Personnel Services
Main work activities making it worse-
• Work Pressure
• Lack of managerial support
10.4 million days lost

16. Is it becoming more stressful?
49% had a major stressful event or experience
in the last year
26% % reported a great deal of stress in the last
month
37% experienced some stress in the last month
23% reported not much stress in the last month
14% reported no stress at all in the last month
Key Observations
Of the 49% that
had a major
stressful
experience or
event...
April 2014
2,505 people survey

17. Is it becoming more stressful?
Of the 49% that had a major stressful experience or event...
What contributed to that stress?

18. Is it becoming more stressful?
Of the 49% that had a major stressful experience or event...
What behaviour changes were created?

19. Is it becoming more stressful?
Of the 49% that had a major stressful experience or event...
How did you try to reduce levels of stress?

20. Is it becoming more stressful?
Of the 49% that had a major stressful experience or event...
Which stress reducing activities worked best?

21. Is it becoming more stressful?
Some key observations...
• Only 1/3 of people (33%) believe they have
a great deal of control over stress
• 40% said they had some control over stress
• 26% said they had little or no control over
stress
so.....?

22. Are some people born worriers?

23. Building Resilience
Pressure Management Indicator
Workload
Relationships
Recognition
My role
Home/Work
Balance
Daily Hassles
Organisation
Climate
Personal
Responsibility
Job
Satisfaction
Organisational
Security
Organisational
Commitment
Organisational
Satisfaction
State of mind
Resilience
Energy Levels
Drive
Personal influence
Confidence
Self Image/Belief

24. Building Resilience
What’s the
difference
between
pressure and
stress?

25. Building Resilience
Pressure is;
Within the situation that might be
problematical for the individual and
demands adaptation of some kind
Stress is;
Specific set of biochemical
conditions within a persons body
which reflects that bodies
attempt to make the adjustment

26. The Pressure Performance Curve

27. How we respond to stress
• Adrenalin is released (Provides more energy)
• Blood sugar elevates (Provides more energy)
• Blood pressure rises (Provides more oxygen to
your muscles)
• Pulse increases ( Provides readiness to action)
• Pupils dilate (See more in less light)
• Immunity, Digestion and Sexual Function
diminish (Use a lot of energy and not needed
for immediate survival)
• Metabolism slows down

28. How we respond to stress

29. • Adrenaline is released (Anxiety/Depression)
• Blood sugar elevates (Diabetes)
• Blood pressure rises (Hypertension)
• Pulse increases (Cardiac Arrhythmia)
• Muscles tense (Fibromyalgia/Neck Back Pain)
• Pupils dilate (Far Vision)
• Immunity turns off (All immune related diseases)
• Digestion turns off (Irritable bowel, Indigestion)
• Sexual function turns off (Impotency, Infertility)
How we respond to stress

30. How we respond to stress
It can seriously affect you!
Physically Mentally Emotionally

31. Challenging the stress chain

32. 3 times when stress can happen
Anticipation Positive
Pleasant
Reflections
Dread Negative Regret

33. Building Rresilience- Coping
Strategies
1. Regain Control
2. Looking after
yourself!
4. Your attitude!
3. Relaxation
techniques

34. Building Resilience
12th June 2015

35. The Importance of Attitude

36. The Importance of Attitude
‘A manner
of thinking,
feeling or
acting that
shows your
disposition’

37. The Importance of Attitude
‘It’s the
way you
dedicate
yourself to
the way
you think’

38. The Importance of Attitude

39. 10 Key steps to building resilience
• Maintain good relationships with close family
members, friends and others
• Avoid seeing crises or stressful events as
unbearable problems
• Accept circumstances that can’t be changed
• Take decisive action in adverse situations
• Look for opportunities of self-discovery after a
struggle with loss

40. 10 Key steps to building resilience
• Develop your confidence
• Keep a long term perspective and consider a
stressful event in a broader context
• Maintain a hopeful outlook, expecting good
things and visualising what is wished
• Take care of one’s mind and body, exercising
regularly, paying attention to one’s own needs
and feelings

41. My plan of action

42. Building Resilience
12th June 2015