© 2018 Sedgwick Claims Management Services, Inc.
Sedgwick Ladder Assist
Roof Inspection

2
© 2018 Sedgwick Claims Management Services, Inc.
Agenda
• Demo Video
• Overview of the process
• Assignment types
• Expectations for Ladder Assist assignments
• Ladder Assist Equipment List
• Getting setup with our lightning resource app
• Accepting and completing assignments
• Compensation

3
© 2018 Sedgwick Claims Management Services, Inc.
Process Overview
Notification of new
LA assignment in
your area
Alert!
Accept
or
Decline
Schedule and complete
assignment at designated time
Complete tasks within your smartphone
based on assignment type
Mark assignment
“Successful” in mobile app
Lightning
Resource App
Template
Lightning
Resource App
Lightning
Resource App
Compensation
Payroll calculates assignments
and generates direct deposit

4
© 2018 Sedgwick Claims Management Services, Inc.
Assignment Types
Ladder Assist Ladder Assist Plus
Test Squares
High Definition
Photos with labels
Inspection Notes
Measurements
W/H - 10
Meet adjuster on-site
and assist as needed

5
© 2018 Sedgwick Claims Management Services, Inc.
Key Expectations for Ladder Assist
Be Prepared
• Arrive with proper ladder equipment
(equipment list provided in later
slide)
Complete Assignment
Be on Time
• Each assignment notification will
provide an appointment window for
the inspection
• Contact lead adjuster to lock specific
time within the window
• Mark assignment complete in mobile
app
Confirm Assignment
• Upload a photo with label confirming
address

6
© 2018 Sedgwick Claims Management Services, Inc.
Key Expectations for Ladder Assist Plus
Information to Capture in Mobile App
• Photos with labels
• Roof scoping form with all details
required to estimate
• Measurements and sketch of roof if
no roof report is available
Upload on the same day as inspection
Be on Time – Be Prepared
Review details for each loss within the
Lightning Resource App
• Loss details and special instructions
• General instructions for completing
assignments
• Client specific requirements
• Each assignment notification will
provide an appointment window for
the inspection
• Contact lead adjuster to lock
specific time within the window
• Arrive with proper ladder
equipment (equipment list provided
in later slide)
• Deliver a high-quality, complete
product same day as the inspection

7
© 2018 Sedgwick Claims Management Services, Inc.
Ladder Assist Equipment List
• Fully charged mobile device
• External power supply, if needed
• 32-foot ladder
• Safety gear (Rope and Harness equipment may be needed on 10/12 roof
pitch and greater)
• Cougar Paws or similar footwear
• Chalk or soapstone
• Roof Gauge
• Compass
• Pitch Gauge

8
© 2018 Sedgwick Claims Management Services, Inc.
Technology Setup
2. Download the
Lightning Resource
App
3. Login using the
username & password
in your email
4. Mark yourself ‘on-
duty’ within the app
1. Receive email from
Sedgwick Property
with link to app and
username & password
On
Duty

9
© 2018 Sedgwick Claims Management Services, Inc.
Email from Sedgwick Property
Link to
download/install app.
Must be clicked from
on your phone

10
© 2018 Sedgwick Claims Management Services, Inc.
App Install
Instructions to
‘trust’ the app
Go to Settings >> General Settings >>
Device Management >> Click Labs >>
Trust

11
© 2018 Sedgwick Claims Management Services, Inc.
Notifications
• Make sure to keep your notifications on within the app to receive push
notifications of new losses and chat communications

12
© 2018 Sedgwick Claims Management Services, Inc.
Summary of Lightning Resource Demo
New Assignments
• You will receive a notification
• You are free to accept/decline any assignment
• Before accepting, loss details, loss locations, and target
inspection window will be visible to you
Before the Inspection
• Call the adjuster and confirm a time for inspection
• “Start” the assignment when you are on your way to the loss
• Review reference materials and loss details within the app
After the Inspection
• Capture photos on your phone, then upload and label within the
app
• Follow the link for Roof Scoping Form
After Uploads are
Complete
• Mark the task “Successful” within the app
Inspection
• Requirements for roof inspections are laid out in Roof Scoping
Form

13
© 2018 Sedgwick Claims Management Services, Inc.
Compensation
• Pay is weekly for all assignments completed during the period
• Any assignment completed Monday thru Sunday of one week will
be paid via direct deposit the following Friday.
• Compensation triggered by completed assignments in Lightning
Resource App
• Each assignment is flat-fee based:
– For Ladder Assist = $100
– For Ladder Assist Plus = $140

14
© 2018 Sedgwick Claims Management Services, Inc.
Next Steps
• If you do not already have the app, an email with your username, password,
and link to the app will be sent once all of your onboarding paperwork has
been processed and you have completed the training
• Download, install, login to the app
• Mark yourself ‘on-duty’
• Reach out to Rhonda Haifley (Rhonda.Haifley@Sedgwick.com) with any
questions or problems