1. PETER C. TUFF
5747 Springview Circle Mason, Ohio 45040 (513) 312-2811
petetuff@gmail.com
Customer Service, Sales & Supply Chain/Sales Administration experience with a proven record
of improving productivity, updating systems and reducing overhead. Hands-on operations,
project management & turnaround experience resulting in increased profitability. Strong Team
Leader with ability to advise, teach and motivate, as well as empower and mentor key personnel.
Entrepreneurial “roll up your sleeves” management style resulting in positive effects to the bottom
line.
PROFESSIONAL EXPERIENCE
2/14 – Present TUFF DECISIONS Mason, Oh
Small Business Consultant
 Managed Customer Service & Business Development functions for 5
franchises
 Developed Call Center scripts for accepting estimate and service appointments
 Assisted directors in managing sales, marketing, production functions
 Negotiated reduced rate leases for non profit & private companies
 Managed Sales/Operations for several private businesses
09/11 – 01/14 TSC APPAREL Cincinnati, Ohio
Director of Inside Sales, Purchasing & Sourcing
 Directed Inside Sales Team of 15+
 Developed Commission/Compensation Plan
 Responsible for annual sales of $120M
 Responsible for $150M in product purchases
 Directed sourcing & production of $45M in house brand
 Responsible for pricing negotiation with both vendors and customers
09/07-06/11 GILDAN ACTIVEWEAR SRL Christ Church, Barbados
Director of Operational Development (2010-2011)
 Business Lead on multi million dollar project to update ERP system for $1B
Activewear division
 Developed B2B order processing/status web system for direct Customer use
 Coordinated relocation of Retail Customer Service from Barbados to South
Carolina, including hiring and training management team.
Director of Retail Customer Service (2007-2010)
 Developed corporate policies & procedures in areas of sales training, customer
service, distribution, inbound/outbound traffic to manage same day turnaround
of all customer orders
 Hired and trained management team and rank & file staff to handle $250M
apparel business
 Established routines and processes with sales, forecasting & planning resulting

2. in increasing order fill rates from 67% to 93% in 6 months.
05/02-08/07 TUFF DECISIONS Columbus, OH & Tampa, FL
Business Consultant
 Implemented office procedures and checks & balances for automobile
maintenance/servicing business
 Developed Marketing plan expanding business by 50% in first fiscal year
 Created marketing & promotional materials to assist financial planners in
servicing their customers.
 Restructured TV & Radio Media contracts to increase exposure while reducing
expenses by 20%
 Developed Sales Rep, Customer Service, Forecasting & Distribution
procedures for apparel & textile firms, streamlining & reducing overhead by
20%
 Created sales enticement package and closing procedure for business seminar
site/resort, increasing bookings by 25%
01/01-03/02 AMERICAN PACIFIC ENTERPRISES, LLC Grove City, OH
Director of Customer Services
 Developed corporate policies & procedures in areas of customer service,
distribution, inbound/outbound traffic & office administration to produce 48
hour turnaround of all customer orders
 Established routines and processes with sales forecasting & planning resulting
in increasing order fill rates from 72% to 90% in 8 months.
 Created compliance processes, negotiating & reducing chargebacks by 50%.
10/94-12/00 TROPICAL SPORTSWEAR INT’L Tampa, FL
Vice President of Order Fulfillment (1999-2000)
 Lead team of 6 Executives from Planning, Manufacturing, Purchasing,
Distribution, Forecasting & Sourcing in improving order coverage and order
fill rates
 Established and conducted weekly conference calls with Sales Reps to improve
forecast accuracy, on time delivery & customer satisfaction
 Managed scheduling of inbound & outbound freight, to maximize customer
satisfaction.
 Improved fill rates by 10% in first 7 months in position, ending final month of
fiscal year with a 96% on time delivery performance.
Vice President of Sales Administration/Customer Support (1996-1999)
 Developed communication channels between key departments within
Company, increasing fill rates & customer satisfaction, reducing chargebacks
 Developed & chaired Order Coverage Team to improve order coverage on
current & future orders
 Designed & implemented production tracking system, prioritizing processing
of WIP from Contractors through Customs, Quality & Stocking to improve

3. customer deliveries & order fill rates
 Team Member on PkMS Warehouse Process system installation
Director of Sales Administration (1994-1996)
 Responsible for reorganization of Customer Service Departments, improving
efficiencies & reducing overhead
 Team Leader on SAP System Selection Team
 Developed monitoring systems to track processing flow on orders in
Distribution Center, improving turnaround by 25%
01/90-09/94 HUGO BOSS USA/TJFC Inc. Cleveland, OH
Vice President of Corporate Customer Administration (1992-1994)
 Responsible for Customer Service, Distribution & Office Administration
 Developed Warehousing processes & procedures for new product lines while
streamlining process flow on existing products
 Hosted New York Showroom activities during Market Weeks
 Established In Stock/At Once Delivery program & Stock Service Call Center
 Managed staff of 50+
 Received 1994 Outstanding Service Award
Assistant Vice President of Administration (1990-1992)
 Developed export sales program & acted as liaison for export sales agent
 Corporate liaison to US Commerce Department on Foreign Trade Zone
application
 Developed EDI programs
 Managed Inside Sales and Inventory Closeout Sales activities
05/79-12/89 THE JOSEPH & FEISS COMPANY Cleveland, OH
Director of Customer Relations (1985-1989)
 Managed Customer Service staff of 25
 Developed office systems & procedures for divisional sales offices
 Implemented newly developed order entry system
 Handled all Inside Sales activity
 Member of the System Reengineering/Implementation team
Assistant to Vice President -Customer Relations (1979-1985)
 Streamlined trim ordering procedures, reducing costs by 25%
 Redesigned allocation routine for better utilization of inventory
EDUCATION
Cleveland State University Cleveland, Ohio
Education Major