1. PeterMcKenney
126 Bridge Street # 3 Morrisville, VT 05661 -359-2472 @gmail.com
Professional Objective: To utilize my interpersonal and problem solving skills.
Highlights of Qualifications:
 Experienced working with teens and people of all ages.
 Apply creative problem solving strategies when needed.
 Identify children’s needs and issues to achieve greater success all-around.
 Team player willing to learn new teaching methods and models.
 Flexible and adaptable to the needs of an institution.
 Technologically savvy.
CORE STRENGTHS
 Building Relationships  Team Player  Organized and Punctual
 Quality Performance  Networking Events  Good Follow-Through
 Problem Solving  Effective Communicator  Good Management Skills
 Interpersonal Skills  Technology Knowledge  Good with Adults and Children
EDUCATION
Masters of Organizational Development 2014-Present
Ashford University, Online degree
Masters ofBusiness Administration 2013
Albertus Magnus College, New Haven, CT
Bachelor ofArts in Liberal Arts,with minors in Psychology and Philosophy 2008
Lyndon State College, Lyndonville, VT
WORK EXPERIENCE
National Life Group 2014-Present
Case Manager II-New Business Acquisition
Screening all the new business that comes in and build the cases for our agents; providing exceptional
customer service to our customer base. Providing information and knowledge for our products and
services and relaying that information to our agents in a professional manner.
State of Vermont Department for Children and Families- HAEU 2013-2014
Benefits Program Specialist
Providing the ability to help Vermonter’s apply for health coverage under the Vermont Health Connect
and answer any questions. Fill out the online application to the fullest and make sure any credits to help
are applied to make it more affordable based on eligibility.
Verizon Wireless, Milford, CT transferred to West Lebanon, NH 2011-2012
Sales/Business Consultant

2. PeterMcKenney (continued)
Provide sales to our growing customer and business base, provide number one customer service skills and always
provide friendly service and experiences. Cash handling experience; opening and closing registers, access to safe funds
and nightly deposits. Keyholder responsibilities, opened and closed the stores, provided safe access to funds and
completed account deposit slips. 6 months total experience providing cash handling and register deposits.
Verizon Wireless,Wallingford, CT 2010–2011
Inside Customer Service/Sales
Oversaw call center responsibilities by managing 40-50 inbound calls daily that involved handling customer service
issues, upgrading accounts,monthly promotions, incentive programs, technical issues, and cancellations.
Responsibilities and successes included:
Saved 8 out of 10 customers a day from canceling Verizon service and had highest client retention rate on the team.
Liaison to escalation team and worked closely with upper management to achieve positive results.
Up-sold existing clientele without being aggressive or pushy servicing client needs.
Delivered customer service satisfaction surveys and managed the results.
Exuded strong technical knowledge with ability to communicate clearly for client understanding.
PROFESSIONAL DEVELOPMENT
Management Training
Civil Treatment
Progression Analysis Training
Word Processing (Excel, Word, PowerPoint, and Outlook)
References available upon request