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OfficeSpark

  1. 1. OfficeSpark THE ONLY PRODUCTIVITY INTELLIGENCE PLATFORM FOR THE OFFICE
  2. 2. The future of productivity FROM “The way productivity is measured today just doesn't make any sense. All these productivity measures are based on manufacturing models….The idea of trying to understand it as the number of people working times the number of hours worked equals X number of widgets doesn't make any sense in a knowledge-based environment.” Karen Lojeski, the research director for the IIIP TO “Just as customer feedback has transformed the customer experience, employee feedback is transforming the employee experience” Josh Bersin – Bersin by Deloitte "We don't have the answers yet, but we're thinking that, ultimately, effectiveness will replace productivity as the standard measure of growth“ Karen Lojeski, the research director for the IIIP “Mission. Every great company has an enduring mission. Our mission is to empower every person and every organization on the planet to achieve more. I’m proud to share that this is our new official mission statement.” Satya Nadella CEO Microsoft “Systems of Record+Systems of Engagement+Systems of Intelligence=Next Generation of Enterprise Software” Marc Benioff, CEO Salesforce
  3. 3. The productivity challenge  Businesses compete, not on the basis of how many widgets they produce, but on the basis of innovation  Knowledge workers spend over 60% of their time interacting in meetings, with email, through social channels and in documents.  Workplace productivity remains a blind-spot for leaders despite the fact that 70% of operating costs are people costs.  Meanwhile, workers find it hard to know whether they are effective or not. Annual reviews are on the way out. Workers want objective and personalized feedback  Office productivity platforms provide the tools through which people interact, but do not help people understand how to interact effectively or to measure effectiveness  How do you get people interacting more effectively? http://www.mckinsey.com/insights/high_tech_telecoms_internet/the_social_economy https://www.msd.govt.nz/documents/about-msd-and-our-work/about- msd/structure/pmcoe/publications/measuring-productivity-in-the-office-workplace.docx http://www.hcminst.com/files/OrgPlus_Total_Cost_Workforce_.pdf http://www.shrm.org/hrdisciplines/employeerelations/articles/pages/performance-reviews-are- dead.aspx ITS ABOUT WORKING TOGETHER EFFECTIVELY
  4. 4. Traditional productivity measures • Businesses define their strategy and cascade contributions into team and personal KPIs. This is useful for focus and alignment, but external factors impact outcomes significantly, and results are measured too late to manage. • Surveys based on perceptions (personal and 360) have proven simple and not without merit, but lack quantitative backing to support and calibrate, nor lead to obvious actions.  Descriptive analytics of historical data generated at work (including call rates, email patterns, keystrokes) can help describe how the business is operating, but creates more questions than answers. Critical non-digital activities are missed.  Task completion per cost can help manage bottom line, but not the quality of output. This creates a busy workplace.  Quality measures are hard to gauge until the outcome is produced (retrospective) and do not help manage resource optimization. Subject to organization impacts.  Engagement, sentiment, attrition, contribution, social influence can all shine a light on one facet of productivity, but their actual link with productivity is not clear KPIs Self/peer review Activity Monitoring Task Efficiency Output quality Surrogates
  5. 5. OUR SOLUTION
  6. 6. OfficeSpark’s unique approach WORKPLACE BEHAVIOUR EMPLOYEE EXPERIENCE DIGITAL ENABLEMENT Descriptive analytics is one thing – changing behavior is another. Improved Productivity Quantitative Analytics Insight embedded in apps Qualitative Analytics Employees Enterprise Our people are patent holders in analyzing communication data to describe networked organizations. We know that macro-level patterns are interesting - but don’t lead to decisions or tangible improvement.
  7. 7. Insight for the enterprise “Do we have pockets of lost productivity – how do we fix them?” “Is this project in trouble?” “Are we over or under resourced?” ”Are we achieving organizational change?” “Is key talent at risk of leaving?” “What does effective actually look like, and who is modelling it?” “I wonder whether our meetings should be shorter/longer/smaller/larger/structured or looser” “Did that training pay off?” “Are certain business units struggling?” Effectiveness
  8. 8. Insight for employees “I’m tired of that pointless meeting and those annoying emails” “How do I succeed more often” “I wonder if I’m guilty too? What am I doing that’s working? Where and how can I lift my game?” “It would be great to objectively set some goals and see whether I’m actually achieving them – opinion free” “Is more email or more face to face actually better?” “Am I doing this right?”
  9. 9. What’s the ROI? $210 benefit per employee per month* • Cut meeting waste by $80 per employee per month • Reduction in email noise of $47 per employee per month • Better quality interactions creating $83 per employee per month Doesn’t include risk management benefits Based on $100k fully loaded cost of employee • 5% decrease in wasted meeting time • 10% reduction in only the pointless and confusing segment of emails • 2% increase in average profit per employee from increase effectiveness • Calculations available here • *Not including other ancillary benefits such as increasing engagement and wellbeing
  10. 10. Getting started Just sign up at officespark.com There is nothing to install though if you like we have an Office 365 add-in for greater integration in your day-to-day work. You wont have anything to pay, all you need to do is set up an account https://officespark.com For enterprises you may want to start with personal use to get a sense of how it all works. If you want to get the benefits of an enterprise contract simply get your administrator to contact us at OfficeSpark.com If you are an Office 365 customer then there is nothing to install, your admin can enable all your users within your account. Before you do, we just need to configure your account and give your administrator additional privileges. If you are not on Office 365 you can still use the Enterprise edition – we just need to talk you through it PERSONAL ENTERPRISE
  11. 11. OfficeSpark for meetings - available INVITE Simply add OfficeSpark as an attendee whatever calendar you are using RUN Use our app to manage the meeting and gain deeper insight, or simply collect invitation data only RATE Attendees provide 1-5 star effectiveness rating to get their meeting summary. Optionally provide deeper feedback. REPORT Merged qualitative and quantitative analysis. Discover how to improve. See data enterprise-wide
  12. 12. Why analyze meetings Genuine customer problem with standalone value • There are 8 billion meetings per year within businesses in NAS • Over 60% of attendees rate them as ineffective • The loss to productivity is enormous (31 hours per month per employee on average) • For some people (e.g. sales) meetings is what they do but we cant see what happens inside them Common objection to analytics • Experience has shown us that businesses usually say “all the important stuff happens face to face and you cant measure that” – we want to remove that objection early Wide application • It has potential application for face to face team meetings, phone calls and video conferencing, one- on-one and large team meetings, board meetings, sales calls and project meetings A small number of possible competitors • There are a number of ‘meeting apps’ that work like Evernote/Onenote – to help organize thoughts during meetings. They don’t measure or advise on productivity.
  13. 13. OfficeSpark for email – in development RATE Use the Office365 Add-in to rate a message you received ADDITIONAL FEEDBACK Provide deeper insight into the clarity, purpose and necessity of email ANALYSE Combine feedback with analysis of text including grammar, structure and sentiment REPORT Discover whether your messages are cutting through and why. Discover who is interacting effectively. Measure improvements across the business.
  14. 14. Why email Huge volume and cost • Despite predictions by the likes of Slack, everyone still uses email. Even if they switch away they will still probably have some asynchronous text based method of collaboration that can be used effectively or not • The average knowledge worker spends 30% of their day in email, of which 20% is handling irrelevant and confusing messages. Not just patterns • Our previous work experience has shown utility of analyzing just the patterns of messaging. We followed this path to satisfy low adoption of cloud email and a desire to have everything on premise. However analysis of the text itself is more tangibly applied in the workplace. • Interpret mood, sentiment, and clarity of messages in addition to their flow and lifecycle • It adds additional functionality then over meetings and starts building a productivity platform Harder but proven path • Building algorithms for text analysis is proven but linking them to workplace effectiveness, and productizing them is an innovative step that will be harder to emulate. It has typically been done in a sentiment and marketing context. • We’ve proven the data access path for individuals, have a workflow, and have a user experiece designed
  15. 15. OfficeSpark productivity intelligence RECEIVE AN EMAIL TO RATE YOUR DAY Indicate your personal effectiveness compared to history, and what the limitations might be OPTIONALLY REVEAL MORE Perceived basis for effectiveness PERSONAL AND ORGANISATIONAL ANALYSIS • OfficeSpark accesses cross channel data for analysis • Understand what makes you achieve and what dynamics contribute to lost productivity • What is the level of productivity across the business, why is it the way it is, learn how to improve it
  16. 16. Why cross-channel productivity It’s the platform • By measuring effectiveness and behavior across a wide spectrum of channels (digital and physical) we get very close to productivity. Cross channel productivity becomes the unifying user experience of each of our stand-alone apps. • It collects up our email and meeting analysis into an overarching vehicle for insight Aligns with productivity suites • We create incentive for employees to utilize the full-range of applications available to them in their productivity suite. This creates value in turn for the vendor Potential to replace performance reviews • Having numerous measures of effectiveness at individual and team level based on self assessment and 360 reviews but backed by quantitative analysis of behavior may offer a new path to solving the performance review conundrum. We don’t like them but what do we do instead?
  17. 17. Early adopter program Early adopters invest time and provide important feedback to help us intelligently solve their problems prior to commercial release. We do everything we can to help early adopters in this process. OfficeSpark for meetings is available for personal and enterprise use  Personal use is free and available to anyone  Enterprise use is managed and evaluated in the context of a trial We offer support for enhancing meeting productivity through analysis of  Platform data (e.g. Outlook)  Extended data drawn from OfficeSpark for meetings (available as web app or Office 365 plug-in)  1 month period for supported evaluation, customization and evaluation

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