Metro Operations Improvement through Data Analysis 18Nov2019

1. Metro Performance Management
Role and Responsibilities of Department
of Rail Transport, Thailand
18 November 2019
Dr. Pichet Kunadhamraks
Director of Strategic and Planning Division

2. Transportation issues in Thailand

3. Losses from Air Pollution
Particulate matter less than 10 microns (PM-10), Sulphur Dioxide (S02),
Lead (Pb), Carbon Monoxide (CO), Nitrogen Dioxides (NOx), and Ozone (O3)
Source: TDRI
• Out-patient 359 baht per visit
• Pneumonia patient 14,565 baht per person
• Bronchial and Asthma patient 9,400 baht
• Respiratory illness 19,926 baht
3
Note : Data from 2004 adjusted for annual inflation of 3%

4. 4
4

5. 5Source : OTP, 2018
Passenger Travel by Mode
Private
82.10%
17.90%
Public
76%
Bus Metro
15%
Van
7%
2%
Boat

7. 7

8. 8
Mass Rapid Transit in Bangkok
In operation
5 lines; 124.8 km.
In Action
10 lines; 464 km.

9. 9

10. Green Line
Ridership: 740,000
Passengers-trip/day
10

11. Ha Yaek Lat Phrao Station 11

12. 12

13. Blue Line
Ridership: 400,000
Passengers-trip/day
13

14. Sanam Chai Station Wat Mangkon Station
Sam Yot Itsaraphap 14

15. Purple Line
Ridership: 50,000
Passengers-trip/day
15

16. Airport Rail Link
Ridership: 75,000
Passengers-trip/day
16

17. 17

18. 18

19. 19 19

20. 20
Progress of January 2019

21. 21
Progress of January 2019

22. 22
ความคืบหน้า ณ เดือนมกราคม 2562

23. 23
Progress of January 2019

24. Progress : August 2018
24

25. Civil work
25

26. Progress : August 2019
26

27. 27

28. Progress : August 2019
28

29. Progress : August 2019
29

30. แผนการก่อสร้างรถไฟฟ้า 10 สายทาง (ณ พ.ย. 2559)
M-MAP (2010-2029) : Line Distance Start Construction Opening Year
1
purple line : Bangyai-Taopoon 23 2009 August 2016
purple line : Taopoon-Ratburana 23.6 2018 2025
2
Blue line : Bang sue-Hualampong 20 1999 2004
Blue line : Bang sue -Taphra ,Hualampong-Bangkae 27 April 2011 2019
Blue line : Bangkae - Buddha Monthon Sai 4 8 2018 2029
3
Red line : Bangsue - Rangsit 26 2013 2021
Red line : Bangsue – Hualampong - Huamak 25.5 2017 2024
Red line : Rangsit – Thammasat University 10 2017 2022
4 Light Red line : Talingchan - Salaya 14 2017 2022
5
ARL : Phayathai - Suvarnabhumi airport 28.5 2006 2011
ARL-EX : Phayathai - Donmuang 21.8 2017 2023
6
Orange line :Thailand Cultural Center - Minburi 21.2 2017 2023
Orange line :Thailand Cultural Center - Bangkhunnon 13.4 2017 2025
7
Green line : Mochit - Samrong 24 - 1999
Green line : National Staduim - Bangwa 15 - 1999
Green line : Baring - Samutprakarn 12.8 2012 2018
Green line : Mochit - Kukot 18.4 2016 2019
8
Green line : Kukot - Lamlukka 6.8 2017 2020
Green line : Samutprakarn - Bangpoo 9.2 2017 2020
9 Pink line : Kaerai - Minburi 34.5 2017 2021
10 Yellow line : Latprao - Samrong 30.4 2017 2021

31. Net Cost (30 years)
Gross Cost
Gross Cost
Mass transit system:
Concessions
• There are 9 mass transit concessions, of which 5 concessions are in operation.
• BTS holds 6 concessions and BEM holds 3 concessions.
• Two concessions – Purple Line (South) and Orange Line – will be up for bidding within the next
year.
• Only Pink and Yellow Lines have a concession condition that exempts entrance for transfer
passengers.
2000 2010 2020 2030 2040 2050
Net Cost 1 for O&M
Net Cost 2 for O&M
Net Cost 2 for O&M
Gross Cost (30 years)
Net Cost (30 years)
Net Cost with infrastructure subsidy
Net Cost with infrastructure subsidy
GREEN LINE
Expansion 1
Expansion 2
BLUE LINE
Expansion
GOLD LINE
PURPLE LINE
PINK LINE
YELLOW LINE
Now
BTSBEM
Net Cost (30 years)
ORANGE LINE
Gross Cost
PURPLE LINE
(South)
Gross Cost
Tender
in2020
Possible Net Cost for 30 years
31Source: TDRI EIS

32. 312 Stations
2029-Metro Network : 10 Lines , 464 km.

33. Organization of Railway Sector

34. Establishment of Department of Rail Transport
ROLES
• Monitor, evaluate, and advise
government on railway policies
• Issue licenses to railway operators
and regulate quality, price, and
standards of rail transport
BUSINESS OPPORTUNITIES
• Invest in inter-city rail for freight
transportation
• Invest in Transit-Oriented Development
(TOD) areas
• Develop industrial estates nearby
railway areas to connect with railway stations
• Develop logistics hub to make use of better connectivity
between rail and road
Organization of Railway Sector
Rail Transport Policy Committee
Minister of Transport
Department of Rail Transport
SPV BMA MRTA SRT LGO
BTSC BEM SRTET
POLICYMAKERREGULATOROPERATORSPRIVATESECTOR
Note: SPV = Special Purpose Vehical , BMA = Bangkok
Metropolitan Administration,
MRTA = Mass Rapid Transit Authority, SRT = State Railway of
Thailand ,
and LGO = Local Government Organization
= Established under current government
34Source: TDRI EIS

35. Legal Affairs Division
Director-General
Deputy Director-General
Public Sector
Development GroupInternal Audit Group
Office of the
Secretary
Safety and
Maintenance
Standard Division
Rail Transport
Regulation Division
Department of Rail Transport
Strategy and Planning
Division
35

36. Performance Measurement

37. 37
1. Transport volume 4. Availability
2. Punctuality 5. Resource Utilization
3. Reliability
6.Customer
satisfaction
6Dimentions / 9KPI

38. 0
2,000,000
4,000,000
6,000,000
8,000,000
10,000,000
12,000,000
14,000,000
ม.ค. ก.พ. มี.ค. เม.ย. พ.ค. มิ.ย. ก.ค. ส.ค. ก.ย. ต.ค. พ.ย. ธ.ค.
Performance comparison
38
0
1,000,000
2,000,000
3,000,000
4,000,000
5,000,000
Jun Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Green
Dark Green
Blue
Purple
ARL
Total
KPI 1 : Number of passenger journeys

39. 39
99.59
99.76
99.93
99.79
93.98
91 92 93 94 95 96 97 98 99 100 101
GREEN
DARK GREEN
BLUE
PURPLE
ARL
KPI2 : Train service punctuality
Performance comparison

40. 40
0
0
0
1
3
0 1 2 3 4
GREEN
DARK GREEN
BLUE
PURPLE
ARL
KPI 4: Delay more than 30 mins
Performance comparison

41. 41
0 20 40 60 80 100 120
Green
Dark Green
Blue
Purple
ARL
KPI 6: Train service availability
Performance comparison

42. 42
Customers:
Passengers
Public
Metro
Operators: BTS,
BEM, SRTET, …
Others:
Project Owners,
Suppliers, …
Regulator
Beneficiaries of the performance measurement

43. Regulators
• Monitor and Control the operations
• Ensure the meet of standards and interoperability
• Warning signals for incidents
• Good plan for the future/ interchange station, intermodal connectivity, …
43
Beneficiaries of the performance measurement

44. Metro Operators
Major Objective: Maximize profit
• Know its performance level
• Know others’ performance level and find ways to narrow down the gap
• More efficient, Reduce cost, Increase service level and customer satisfaction
• Use the service regularly, more frequent, increase revenue, make more profit
44
Beneficiaries of the performance measurement

45. Passengers and Public
Major Objective: Travel from one place to another place safely
• Travel safely
• On time travel
• Good service staff
• Convenience
• Accessibility for all
• Reasonable price
45
Beneficiaries of the performance measurement

46. Others
• Expand network - more work
• Proper maintenance – improve quality
• No major cause of delay
46
Beneficiaries of the performance measurement