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DISCUSS
Topic:
How to deal with conflicts at work
Vietnam University of Commerce
Group: 8
Class: 1314DNTH1611

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BODY
CAUSE AND EFFECT OF CONFLICT1
FIVE TIPS ON DEALING
WITH CONFLICT AT WORK
2

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CAUSE AND EFFECT
OF CONFLICT
I. Causes of the conflict at work

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CAUSE AND EFFECT
OF CONFLICT
 Poor Communication:
difference in
communication
styles or a failure to
communicate

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CAUSE AND EFFECT
OF CONFLICT
Difference in Personalities:
 Different Values: a generational gap: Young
workers may possess different workplace values
than older workers

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CAUSE AND EFFECT
OF CONFLICT
 Competition: Competition
that is not properly managed
can result in employees
sabotaging or insulting one
another, which creates a hostile
work environment.

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II. Affect of conflict at work
CAUSE AND EFFECT
OF CONFLICT

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 Passive Aggressive Behaviors: In the workplace,
passive aggressive behaviors such as tardiness,
gossiping… may damage the performances of
otherwise valued employees.
 Increased Employee Absenteeism
 Violence
CAUSE AND EFFECT
OF CONFLICT
 Inspire Creativity Conflict can
inspire members to brainstorm ideas,
while examining problems from
various perspectives.

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CAUSE AND EFFECT
OF CONFLICT
 Improve Future Communication : Conflict can
bring group members together and help them learn
more about each other.
 Identify : New Members inspire often silent
members to step up and demonstrate leadership
skills

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FIVE TIPS ON DEALING
WITH CONFLICT AT
WORK

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I. Listen, listen, listen! Try to understand each
other
 One of the things that makes the value of life is
to listen.
 This may be the key helps you can resolve the
contradictions in life in general, and in the job .
FIVE TIPS ON DEALING
WITH CONFLICT AT
WORK
 Do not give opinions when others
are talking and calm your opinion.

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 Do not pretend to listen but to listen really
 Listen actively and openly, instead of trying to win
his
FIVE TIPS ON DEALING
WITH CONFLICT AT
WORK
 If your colleagues have questions
frankly, give them the opportunity to
say what was causing both confusion.

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II. Keep calm
 Maintain
 Remember that any conflict is meaningless
 Go elsewhere
 Control actions during anger
 Take a deep breath
 Chill out
 Find a quiet place
FIVE TIPS ON DEALING
WITH CONFLICT AT
WORK

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III. Make sure everyone knows your opinions.
FIVE TIPS ON DEALING
WITH CONFLICT AT
WORK
 Presenting your ideas in
short and easy to understand
sentences.

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 Never say ambiguous sentences.
 Using clearly words and familiar examples to
lead into your opinions.
FIVE TIPS ON DEALING
WITH CONFLICT AT
WORK
Apologize for your part in the conflict.
Trying to see the problem in enemy’s eyes.
 Really apologize for your part. So it can go to
an end in the friendliest way.

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IV. Keep smiling. Using humor to solve problems.
 Do you know: “A smile can brighten the darkest
day!”
 Humor can bring your troubles and moodiness
away.
=> Keep calm, smile and be a humorist in the
conflict.
FIVE TIPS ON DEALING
WITH CONFLICT AT
WORK
Remember, your jokes is not for the
sarcasm and make down people purpose.
 Cartoon humor to be helpful in solving
conflict in the workplace.

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V. View conflict as opportunity
 Do you know a conflict with colleagues at work
is not completely negative?
 When it’s too few disagreeable opinions, own
work lacks of extraordinary ideas.
FIVE TIPS ON DEALING
WITH CONFLICT AT
WORK
 The conflicts can help you have
more creative ideas.
 The conflicts often serve catalysts
which encourage and offer us find out
about our differences in job.

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 We can promote the development of the
organization.
=> Since then, we can see a conflict at work
can also create opportunities good work.
FIVE TIPS ON DEALING
WITH CONFLICT AT
WORK

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Thank you
for your
attention!