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MicroInsurance
Not insurance as you know it!
            Gabriel Flores
        Dr. Phyllis SantaMaria
Warm up! Walk around and introduce
yourself to three other people


  • Name
  • What you do
  • Why are you here tonight?


                                     2	
  
After tonight’s session, you will be able to...
•  Distinguish the benefits of microinsurance
   and how it differs from conventional insurance

•  Describe how microinsurance helps people
   maintain and possibly improve their position
   on the economic pyramid

•  Select a way to get involved with
   microinsurance

                                                    3	
  
What is insurance?




                     Lloyd’s	
  of	
  London	
     4	
  
What is insurance?
•  House               •  Unemployment:
•  Life                   Gov’t
•  Car & Consumer      •  Disaster: Gov’t
   Goods               •  Security: Gov’t &
•  Health: NHS &          Private
   Private             •  Injury: Corporate
•  Pensions: Gov’t &   •  Professional:
   Private                Individuals


                                              5	
  
                       	
  
What are your opinions about insurance?
  –  [insert photo of Lloyd’s building]




                     Inside	
  Lloyd’s	
  of	
  London	
  (BBC	
  photo)	
  
                                                                               6	
  
Some opinions about insurance…




                                 7	
  
Blind people describing an
        elephant…




                             8	
  
Catheryn’s story: UK vs US




                             9	
  
Different views of microinsurance

                                 Financial	
  analysts	
  
        Donors	
  




                                                  Insu
     Poor




                                                      rers	
  
      	
  peo




                       Academics	
  
             ple	
  




         Microfinance	
  ins5tu5ons	
  


                                                                 10	
  
Budi, a Borrower
                    •  A loan, NO insurance,
1998	
                 NO savings
                    •  43, two sons, husband
                       died
                    •  NO assets, home, job,
                       money, help from in-
                       laws
                    •  Moved to Dhaka,
                       Bangladesh, seeking
                       job and shelter


                                               11	
  
Jorina Bibi, a Borrower
 with Insurance
•  A loan, NO savings
•  Insurance with Delta Life
   on her husband’s life       1998	
  
•  29, widowed, 3 young
   children
•  Her in-laws demanded
   the life insurance money
•  She refused, got thrown
   out with her three
   children


                                          12	
  
2008: Budi and her children
•  She and her two sons
   begged, scavenged
   food and slept on               1998	
  	
  
   pavements in Dhaka
•  US$ 0.50 a day
•  We lost contact
  –  Budi disappeared –
     probably victim of a human
     trafficking gang
  –  Elder son, then 16, in jail
     for robbery
  –  Younger son, then 13,
     breaking bricks at a          Photo by courtesy of Mike Bedner, Alberta, Canada; Rotary
     construction site                  GSE Member on visit to Bangladesh




                                                                                          13	
  
2008: Jorina Bibi, a Delta Life
   Policyholder
•  With help of friends
   and an NGO she                 2008	
  
   moved into a home
   for destitute women
•  With part of £80 from
   her husband’s life
   insurance
   –  rented some land
   –  built a hut to live in
   –  set up a poultry
      business                 A Delta Life Microinsurance beneficiary and her poultry farm
                               Photo by Gono-Grameen Bima Manager, Delta Life



                                                                                              14	
  
2008: Jorina Bibi’s and her
children’s success

•  Today a micro entrepreneur
   –  employs 4 people
   –  earns Taka 8,000 (£64) per
      month
•  Her children are successful
   –  Daughter got a teaching degree
      and teaches at a local school
   –  Both her sons finished college
      and joined her business


                         Jorina Bibi’s daughter Nasreen (1st from left), a teacher, with some of her colleagues
                                           Photo by Gono-Grameen Bima Manager, Delta Life


                                                                                                              15	
  
How does microinsurance help
         cushion the impact of shocks?
                             Wealthy
Economic Levels




                           Non-poor




                  Vulnerable non-poor


                      Moderate poor

                        Extreme poor



                           Destitute

                                       Loan Cycles and Impact of Losses
                                                                          16	
  
The 4 main microinsurance
            products
               Life	
  Insurance:	
  oFen	
  given	
  by	
  MFIs	
  

                                                 	
  
                                	
  
   Health	
  Insurance:	
  needs	
  health	
  care	
  providers	
  	
  
                              	
  
          Livelihood	
  Insurance:	
  machinery	
  

Crop	
  and	
  livestock	
  Insurance:	
  needs	
  sophisMcated	
  data	
  such	
  as	
  50	
  yrs’	
  
                                              	
  
                                           rainfall	
  

                                                  	
  
How does microinsurance differ?

                                                                      Fast	
  
    Needs	
  based	
                   Groups	
  
                                                                    Response	
  


                                      On	
  your	
  
      EducaMon	
                                                CollaboraMon	
  
                                      doorstep	
  

MARKET	
  SIZE:	
  4	
  BILLION	
  PEOPLE	
  GLOBALLY	
  (2-­‐3	
  BILLION	
  POLICIES)	
  
Delivery channels
                                                                                    Insurance	
  
                                                                                   companies	
  
                                       Bank,	
  
                                     Post	
  office	
  
                Employers                                  Hire	
  Charge	
  
                                                        service	
  providers	
  
Retailers	
                                                                            Mutuals


 Suppliers	
                                Low                                      Cooperatives
                                          Income
                                           People                                      Labour unions
 On-line & ATM

                     Cell	
  phones	
                                   MFIs	
  
                     Smart	
  cards	
                                   NGOs	
  

                                                                                                    19	
  
Life insurance with flexibility
                Amparar Policy by LA
                EQUIDAD, Colombia for their
                cooperative members only
                •  Monthly premium US$ 1.00;
                   basic coverage US$ 1,250.00
                •  50% pay out for treatment in
                   case policy- holder contracts
                   incurable disease while insured
                •  After policyholder’s death for
                   two years
                     – Child’s education expenses
                     –  Medical expenses for
                     dependents
                     – Monthly food vouchers
                     – Utility bills
                Beneficiaries of a La Equidad AMPARAR policy by
                courtesy of La Equidad




                                                              20	
  
Indexed rainfall insurance
             BASIX- India
             •  Collaboration: World Bank,
                IFC, and ICICI Lombard
                Bank,
             July 2003: benefits indexed to
                rainfall
             •    3rd Year – 2005
                   – 23,080 policyholders
             •    5th year – 2007
                   – 37,685 policies sold
             •    8th year – 2010
                   – 97,700 policyholders
             NOW IN 7 STATES in INDIA, PRODUCTS
             INCREASED
             Farmer in India waiting for rain by courtesy of
             BASIX


                                                           21	
  
Comprehensive healthcare with
              ID card
Microcare - Uganda
•  Provides in-patient and out-
   patient treatment and
   prescription medicine
•  Several thousand policy
   holders
•  Started as a NGO; now a
   licensed Uganda insurance
   company
•  A Microcare desk at a participating
   hospital has a third party
   administrator to reduce moral hazard
   by beneficiaries or the clinic
Photo courtesy of MIRT


                                          22	
  
Integrated insurance package
Vimo SEWA co-op, India
•  Three packages: death,
   sickness, loss of assets
•  Annual premiums or fixed
   deposits
•  Special benefits for fixed
   deposit members
    –  Maternity $6.90
    –  Dentures $13.80
    –  Hearing aid $23.00

Marketing of SEWA through outdoor folk
theatre. Photo courtesy of MIRT




                                         23	
  
Key challenges

Clients                       Insurance products and
•  Negative attitude          industry
•  Don’t see the value        •  Little knowledge of the
•  Low and irregular income      market
                              •  Low premiums
                              •  High transaction costs
Delivery channels
                              •  Clients’ high expectations
•  Poor infrastructure
•  Low insurance competence   •  Lack of data for pricing
                              •  Low retention rate
•  Slow claims handling
                              •  Few health care providers
                                 to link with health products



                                                            24	
  
Cautions about microinsurance!
•  NOT a ‘magic bullet’
•  NOT the right risk
   mgmt solution for all
   poor people
•  Microfinance
   institutions
   –  Don’t have all skills
      required
   –  Must assess expenses
      and risks before
      offering Microinsurance
   –  MUST NEVER act as
      insurers unless they
      have huge resources

                                   25	
  
What new things have you encountered
tonight?
•  What are the benefits of microinsurance?

•  How does it differ from conventional
   insurance?

•  How does microinsurance help people
   maintain and possibly improve their position
   on the economic pyramid?


                                                  26	
  
ARE YOU READY TO TAKE ACTION?




                                27	
  
How to get involved
•  Tweet your insights to @MicrofinanceWoB (We’ll Tweet
   back!)

•  Sign up to our mailing list on your Smartphone
   www.microfinancewithoutborders.com and get copies of
   tonight’s presentation

•  Book for our free event: Practical Microfinance in Action!
   Tue 13 Nov, 6.30-9 pm at Allen & Overy

•  Enquire about MWB’s
   –  Practical Microinsurance Consultancy Courses
   –  Consultancy support for Insurers, Regulators and Microfinance
      Institutions


                                                                      28	
  
Contact Information
•  Mosleh Ahmed
  –  info@microfinancewithoutborders.com
•  Dr Phyllis SantaMaria
  –  Mobile: +44 7715 004 303
  –  Landline: +44 207 839 0844
  –  Email: phyllis@microfinancewithoutborders.com
•  Gabriel Flores
  –  Mobile: +44 7834 528 966
  –  Email: gabriel@microfinancewithoutborders.com


                                                     29	
  

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MicroInsurance: More Than Just Insurance

  • 1. MicroInsurance Not insurance as you know it! Gabriel Flores Dr. Phyllis SantaMaria
  • 2. Warm up! Walk around and introduce yourself to three other people • Name • What you do • Why are you here tonight? 2  
  • 3. After tonight’s session, you will be able to... •  Distinguish the benefits of microinsurance and how it differs from conventional insurance •  Describe how microinsurance helps people maintain and possibly improve their position on the economic pyramid •  Select a way to get involved with microinsurance 3  
  • 4. What is insurance? Lloyd’s  of  London   4  
  • 5. What is insurance? •  House •  Unemployment: •  Life Gov’t •  Car & Consumer •  Disaster: Gov’t Goods •  Security: Gov’t & •  Health: NHS & Private Private •  Injury: Corporate •  Pensions: Gov’t & •  Professional: Private Individuals 5    
  • 6. What are your opinions about insurance? –  [insert photo of Lloyd’s building] Inside  Lloyd’s  of  London  (BBC  photo)   6  
  • 7. Some opinions about insurance… 7  
  • 8. Blind people describing an elephant… 8  
  • 10. Different views of microinsurance Financial  analysts   Donors   Insu Poor rers    peo Academics   ple   Microfinance  ins5tu5ons   10  
  • 11. Budi, a Borrower •  A loan, NO insurance, 1998   NO savings •  43, two sons, husband died •  NO assets, home, job, money, help from in- laws •  Moved to Dhaka, Bangladesh, seeking job and shelter 11  
  • 12. Jorina Bibi, a Borrower with Insurance •  A loan, NO savings •  Insurance with Delta Life on her husband’s life 1998   •  29, widowed, 3 young children •  Her in-laws demanded the life insurance money •  She refused, got thrown out with her three children 12  
  • 13. 2008: Budi and her children •  She and her two sons begged, scavenged food and slept on 1998     pavements in Dhaka •  US$ 0.50 a day •  We lost contact –  Budi disappeared – probably victim of a human trafficking gang –  Elder son, then 16, in jail for robbery –  Younger son, then 13, breaking bricks at a Photo by courtesy of Mike Bedner, Alberta, Canada; Rotary construction site GSE Member on visit to Bangladesh 13  
  • 14. 2008: Jorina Bibi, a Delta Life Policyholder •  With help of friends and an NGO she 2008   moved into a home for destitute women •  With part of £80 from her husband’s life insurance –  rented some land –  built a hut to live in –  set up a poultry business A Delta Life Microinsurance beneficiary and her poultry farm Photo by Gono-Grameen Bima Manager, Delta Life 14  
  • 15. 2008: Jorina Bibi’s and her children’s success •  Today a micro entrepreneur –  employs 4 people –  earns Taka 8,000 (£64) per month •  Her children are successful –  Daughter got a teaching degree and teaches at a local school –  Both her sons finished college and joined her business Jorina Bibi’s daughter Nasreen (1st from left), a teacher, with some of her colleagues Photo by Gono-Grameen Bima Manager, Delta Life 15  
  • 16. How does microinsurance help cushion the impact of shocks? Wealthy Economic Levels Non-poor Vulnerable non-poor Moderate poor Extreme poor Destitute Loan Cycles and Impact of Losses 16  
  • 17. The 4 main microinsurance products Life  Insurance:  oFen  given  by  MFIs       Health  Insurance:  needs  health  care  providers       Livelihood  Insurance:  machinery   Crop  and  livestock  Insurance:  needs  sophisMcated  data  such  as  50  yrs’     rainfall    
  • 18. How does microinsurance differ? Fast   Needs  based   Groups   Response   On  your   EducaMon   CollaboraMon   doorstep   MARKET  SIZE:  4  BILLION  PEOPLE  GLOBALLY  (2-­‐3  BILLION  POLICIES)  
  • 19. Delivery channels Insurance   companies   Bank,   Post  office   Employers Hire  Charge   service  providers   Retailers   Mutuals Suppliers   Low Cooperatives Income People Labour unions On-line & ATM Cell  phones   MFIs   Smart  cards   NGOs   19  
  • 20. Life insurance with flexibility Amparar Policy by LA EQUIDAD, Colombia for their cooperative members only •  Monthly premium US$ 1.00; basic coverage US$ 1,250.00 •  50% pay out for treatment in case policy- holder contracts incurable disease while insured •  After policyholder’s death for two years – Child’s education expenses –  Medical expenses for dependents – Monthly food vouchers – Utility bills Beneficiaries of a La Equidad AMPARAR policy by courtesy of La Equidad 20  
  • 21. Indexed rainfall insurance BASIX- India •  Collaboration: World Bank, IFC, and ICICI Lombard Bank, July 2003: benefits indexed to rainfall •  3rd Year – 2005 – 23,080 policyholders •  5th year – 2007 – 37,685 policies sold •  8th year – 2010 – 97,700 policyholders NOW IN 7 STATES in INDIA, PRODUCTS INCREASED Farmer in India waiting for rain by courtesy of BASIX 21  
  • 22. Comprehensive healthcare with ID card Microcare - Uganda •  Provides in-patient and out- patient treatment and prescription medicine •  Several thousand policy holders •  Started as a NGO; now a licensed Uganda insurance company •  A Microcare desk at a participating hospital has a third party administrator to reduce moral hazard by beneficiaries or the clinic Photo courtesy of MIRT 22  
  • 23. Integrated insurance package Vimo SEWA co-op, India •  Three packages: death, sickness, loss of assets •  Annual premiums or fixed deposits •  Special benefits for fixed deposit members –  Maternity $6.90 –  Dentures $13.80 –  Hearing aid $23.00 Marketing of SEWA through outdoor folk theatre. Photo courtesy of MIRT 23  
  • 24. Key challenges Clients Insurance products and •  Negative attitude industry •  Don’t see the value •  Little knowledge of the •  Low and irregular income market •  Low premiums •  High transaction costs Delivery channels •  Clients’ high expectations •  Poor infrastructure •  Low insurance competence •  Lack of data for pricing •  Low retention rate •  Slow claims handling •  Few health care providers to link with health products 24  
  • 25. Cautions about microinsurance! •  NOT a ‘magic bullet’ •  NOT the right risk mgmt solution for all poor people •  Microfinance institutions –  Don’t have all skills required –  Must assess expenses and risks before offering Microinsurance –  MUST NEVER act as insurers unless they have huge resources 25  
  • 26. What new things have you encountered tonight? •  What are the benefits of microinsurance? •  How does it differ from conventional insurance? •  How does microinsurance help people maintain and possibly improve their position on the economic pyramid? 26  
  • 27. ARE YOU READY TO TAKE ACTION? 27  
  • 28. How to get involved •  Tweet your insights to @MicrofinanceWoB (We’ll Tweet back!) •  Sign up to our mailing list on your Smartphone www.microfinancewithoutborders.com and get copies of tonight’s presentation •  Book for our free event: Practical Microfinance in Action! Tue 13 Nov, 6.30-9 pm at Allen & Overy •  Enquire about MWB’s –  Practical Microinsurance Consultancy Courses –  Consultancy support for Insurers, Regulators and Microfinance Institutions 28  
  • 29. Contact Information •  Mosleh Ahmed –  info@microfinancewithoutborders.com •  Dr Phyllis SantaMaria –  Mobile: +44 7715 004 303 –  Landline: +44 207 839 0844 –  Email: phyllis@microfinancewithoutborders.com •  Gabriel Flores –  Mobile: +44 7834 528 966 –  Email: gabriel@microfinancewithoutborders.com 29