This document discusses the top 10 most commonly used customizations for ChangeMan ZMF. It provides an overview of AbitMORE, a Serena partner that develops reusable and configurable customizations. The document then evaluates and ranks different categories of customizations based on criteria like training needs reduction, productivity gain, and implementation effort. The top 10 customizations nominated include ones for extending the ChangeMan lifecycle, simplifying administration and helpdesk tasks, and reducing system resources.