SpringOne Platform 2017 Miranda LeBlanc, Liberty Mutual For early adopters, CI/CD and DevOps are obvious choices for driving software innovation at lightning speed, but how do you go about motivating the entire IT organization? At Liberty Mutual Insurance, we've been on a DevOps, Agile and CI/CD journey for at least the last 10 years. Come hear about how we've organically grown a culture supporting CI/CD practices and what our current struggles are in transforming 100 year old insurance company to run like a start up.

1. Crossing the CI/CD and DevOps
Chasm
By Miranda LeBlanc
@miralebl
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2. Unless otherwise indicated, these slides are © 2013 -2016 Piv otal Software, Inc. and licensed under a
Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
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3. Unless otherwise indicated, these slides are © 2013 -2016 Piv otal Software, Inc. and licensed under a
Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Nice to meet you!
• Miranda LeBlanc, Engineering
Manager, Liberty Mutual Insurance
• Cloud Foundry Certified Developer
• Spring Boot Advocate
• Enables innovation by providing a
delivery platform and cloud runtimes
• On a team of 50 employees
distributed across product teams
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4. Unless otherwise indicated, these slides are © 2013 -2016 Piv otal Software, Inc. and licensed under a
Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Topics
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Innovation in a large
insurance
company?
How did we
get here?
What have
we learned?

5. Innovation in a large insurance company?

6. Unless otherwise indicated, these slides are © 2013 -2016 Piv otal Software, Inc. and licensed under a
Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
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About Liberty Mutual
75th
OVER $38 B 800 OFFICES

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Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
A Cloud native enterprise
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Favor microservice
architectures and
organizations
Exploit cloud
architectures and
services
Work with an open
source mindset
Focus on continual
and reliable delivery of
valuable software
Embrace a DevOps
culture with trust,
safety, and confidence
Leverage Agile and
Lean methodologies

8. Unless otherwise indicated, these slides are © 2013 -2016 Piv otal Software, Inc. and licensed under a
Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Introducing Liberty CloudForge
An end-to-end software development platform that enables teams to have
autonomy over their processes and solutions, solve problems that matter,
and accelerate delivery
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9. Unless otherwise indicated, these slides are © 2013 -2016 Piv otal Software, Inc. and licensed under a
Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Enable teams to operate with speed and …
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ComplianceSafety Security Confidence

10. How did we get here?

11. Unless otherwise indicated, these slides are © 2013 -2016 Piv otal Software, Inc. and licensed under a
Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
The 2010 Reality
Organic DevOps: The origins
• Build a library of open source
sharable components for all
developers to use
• Self service provisioning of
tools for tech-savvy teams
looking to contribute to the
library
• Developers rarely looked for
reusable solutions within
Liberty Mutual beyond their
teams or departments
• Low interest in open source
collaboration across Liberty
Mutual
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Original Vision

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Organic DevOps: The origins
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13. Unless otherwise indicated, these slides are © 2013 -2016 Piv otal Software, Inc. and licensed under a
Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Organic DevOps: The origins
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Our challenges
• Supporting mission critical
web services
• 10s of millions of transactions
per day
• Highly available across
multiple data centers
• 99.99% uptime
• Small team of developers
(<10)
• Very limited budget
• No quality assurance team
• No performance testing team
What we needed to do

14. Unless otherwise indicated, these slides are © 2013 -2016 Piv otal Software, Inc. and licensed under a
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Organic DevOps: The origins
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Best of breed
tools
Hosted as integrated
capabilities
Enabling rapid delivery
for product teams
New goal

15. Unless otherwise indicated, these slides are © 2013 -2016 Piv otal Software, Inc. and licensed under a
Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Organic DevOps: Progression
2010 – Continuous Integration Platform
2012 – Static Code Analysis and Code Reviews
2013 – Starting DevOps with Automated Deployments
2014 – Cloud Foundry Foundation introduces PaaS
2014 – First Spring Boot application deployed to Cloud Foundry
2015 – Self service build pipelines
2016 – Self Service build and deploy pipelines for Cloud Foundry
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16. Unless otherwise indicated, these slides are © 2013 -2016 Piv otal Software, Inc. and licensed under a
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Organic DevOps: Success!
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CI/CD Adoption

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Organic DevOps: Success!
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Cloud Ratios

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It’s a BOOTiful world
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Go Java Mule Node.js Ruby Staticfile

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Organic DevOps: Continuing momentum
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Challenges
CloudForge challenges:
• Platform usage is growing faster than we are. How can we keep up?
• Are our products becoming too feature rich? Have we been removing features
that are not adding value?
• How can we keep the small team feel as we grow?
Enterprise wide challenges:
• Large organization with many legacy systems
• Teams are at different stages in the transformation
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21. What have we learned?

22. Unless otherwise indicated, these slides are © 2013 -2016 Piv otal Software, Inc. and licensed under a
Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
CI/CD requires real software
engineering skill
Lessons learned
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23. Unless otherwise indicated, these slides are © 2013 -2016 Piv otal Software, Inc. and licensed under a
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Lessons learned
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Define key metrics up front…
and use them

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Lessons learned
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Culture and behaviors matter

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Personal lessons learned
• Lateral transition meant
learning agile, CI/CD and
DevOps all at once
• Patient mentors made the
transition seamless
• Empathy and teaching with
examples has worked best
for me
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26. Learn more. Stay connected.
Empathy is essential to cross the chasm
Deconstructing Monoliths with Domain Driven Design
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