In the whirlwind of digital business where web, mobile and now line-of-business app growth is exploding across every industry, how should operations teams respond? Do you add more people, automate what your experts already do, or is there another way? Join​ ​​guest speaker​ Forrester Principal Analyst Dave Bartoletti and John Allwright from Pivotal for an interactive discussion of how leading companies have successfully transformed their operations function​s to accelerate digital transformation.​​ They will share​ ​data and research on how operations​ ​​teams are moving from being cost centers to the engine powering modern app development -- and how modern apps delivers value to the business beyond infrastructure efficiency.​ Presenters: Guest Speaker Dave Bartoletti, Forrester Principal Analyst and John Allwright, Pivotal

1. The Bright Ops Future:
Reinventing Operations In
The Age Of Cloud-Native
IT
Presented by:
John Allwright, Product Marketing, Pivotal and guest
Dave Bartoletti, Principal Analyst, Forrester
Featuring:

2. 2© 2017 FORRESTER. REPRODUCTION PROHIBITED.
Hello
Dave Bartoletti, Principal Analyst
Serving Infrastructure and Operations Pros
• Virtualization and cloud veteran, advising clients on
public cloud platforms, cloud transformation, cloud
management, cloud economics and modern app
platforms
• IBM, TIBCO, Fidelity, Enigmatec (EMC)

3. Our mission is to
transform
how the world builds
software

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Discussion Agenda
› The need for speed as enterprises move to cloud platforms
› The strain on existing IT Pros to keep up
› The way forward
• Automation – pursue relentless automation, not point solutions
• Culture – dev and ops must learn from each other
• Platform – admins must become platform engineers

5. 5© 2017 FORRESTER. REPRODUCTION PROHIBITED.
Explosive growth in new cloud web/mobile apps has
driven hypergrowth in cloud adoption…
Sources: Forrester’s Forrsights Hardware Survey, Q3 2013 (n=1253); Forrester’s Global Business Technographics Infrastructure Surveys [2014, N=3190; 2015, N=3592; 2016, N=3503].
2013 2014 2015 2016
10%
19%
25%
33%
49%
0%
10%
20%
30%
40%
50%
% of global companies who use a public cloud IaaS/PaaS platform
What are your firm’s plans to adopt public
cloud pay-per-use IaaS/PaaS platforms?
2013 2014 2015 2016 2017 (est)

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Source: “Cloud Migration Tops The Applications Modernization Agenda” Forrester Report
…but here come the enterprises.
Migration of existing applications + promoting speed
and innovation with cloud platforms now top the CIO’s
app modernization agenda

7. 7© 2017 FORRESTER. REPRODUCTION PROHIBITED.
Development teams want to release much faster than
IT infrastructure and operations teams can handle
Source: “The Need For Speed: Drive Velocity And Quality With DevOps” Forrester Report.

8. 8© 2017 FORRESTER. REPRODUCTION PROHIBITED.
Discussion Agenda
› The need for speed as enterprises move to cloud platforms
› The strain on existing IT Pros to keep up
› The way forward
• Automation – pursue relentless automation, not point solutions
• Culture – dev and ops must learn from each other
• Platform – admins must become platform engineers

9. 9© 2017 FORRESTER. REPRODUCTION PROHIBITED.
The new IT pro cloud balancing act: balancing the
need for speed with the demand for platform stability
Business and
Dev Want
IT Pros Must
Deliver
Security
Control
Stability
Consistency
Choice
Speed
How the IT role is shifting:
› From system admin to cloud engineer
› From server builder to service designer
› From h/w lifecycle to app lifecycle
› From custom-built to standardized
› From manual to automated processes
› From help desk to self-service

10. 10© 2017 FORRESTER. REPRODUCTION PROHIBITED.
Agile development
and testing is at
odds with
traditional “release
and run” or Day 2
operations

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Creeping
complexity kills
efficiency.
Complex
toolchains hinder
faster software
delivery…
..especially Day 2
operations.
Source: “The Quest For Speed-Plus-Quality Drives Agile And DevOps Tool Selection” Forrester Report.

12. 12© 2017 FORRESTER. REPRODUCTION PROHIBITED.
Summary – the strain on IT pros to keep up
› IT teams are still measured on uptime and cost reduction
› Lack of skill and budget for automation – 24% of enterprise IT
teams never use change/configuration mgmt tools.
› Unclear ROI from incremental automation efforts to date
› Release cadence will continue to accelerate
› Multiple cloud deployment endpoints further stymie standardization

13. 13© 2017 FORRESTER. REPRODUCTION PROHIBITED.
Discussion Agenda
› The need for speed as enterprises move to cloud platforms
› The strain on existing IT Pros to keep up
› The way forward
• Automation – pursue relentless automation, not point solutions
• Culture – dev and ops must learn from each other
• Platform – admins must become platform engineers

14. 14© 2017 FORRESTER. REPRODUCTION PROHIBITED.
Source: “A Dangerous Disconnect: Executives Overestimate DevOps Maturity” Forrester Report
You are not as automated as your leaders think you
are, or as automated as you need to be

15. 15© 2017 FORRESTER. REPRODUCTION PROHIBITED.
Only 29% of
releases have
complete lifecycle
automation
Change and
configuration
management are
still mostly manual
or partially
automated
Source: “The Need For Speed: Drive Velocity And Quality With DevOps” Forrester Report.

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Source: “DevOps: The CIO’s Guide To Velocity”
Culture: Create integrated product teams, not
project or technology silos of expertise

17. INFRASTRUCTURE
SITE RELIABILITY
PLATFORM
Agile Operations with Pivotal Cloud Foundry
▪ A Notional, High-Level Model
Innova6on; Plan, design, develop and test
business capabili4es as deployable ar4facts
Produc6on Apps; config, deployment, QA,
monitoring, scaling
App Pla>orm; upgrade PCF, capacity
planning, service mgmt., scale pla?orm
Infra Pla>orm; Rack and stack, networking,
data storage, etc.
ROLES
Cross-Func4onal
(Prod. Owner, Dev, QA)
Applica4on Operators
Pla?orm Operators
Engineering
(Storage, Security, Network, etc.)
AREAS OF FOCUS
BUSINESS CAPABILITY

18. Roles That Support Pivotal Cloud Foundry
APPLICATION DEVELOPER
build new apps and re-platform legacy apps
PLATFORM DEVELOPER
Configure, build and enhance PCF platform and services to
maximize developer experience
APPLICATION OPERATOR
manages continuous delivery process for apps; deploy and
operate apps in DevOps sync with developer
PLATFORM OPERATOR
Deploy, upgrades, scales, operates PCF underlying
infrastructure, and supporting systems
OPERATING CODING
APPS PLATFORM
PRODUCT OWNER
responsible for the overall PCF platform and acts primarily as
an agent of change driven to modernize practices
These roles may be filled by individual people
or by a smaller / transi4onal team wearing
mul4ple hats as the service is ramped up

19. Pivotal Cloud Foundry Teams

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Culture: Don’t create fast and slow teams.
Think fast and faster teams.
Source: May 6, 2016, “Vendor Landscape: Public Cloud Platforms Consolidate, But New Disruptions On The Way” Forrester report

21. Pivotal Cloud Foundry Experiences
! 50% improvement in development velocity
! 90% reduction in technical debt
! 900+ developers, 150 organizations supported on PCF
! 50% reduction in reported incidents
! Reduced server farms by 75%
! “We stood up PCF the same day”
! “We can provision an environment in 15 minutes”
! “We get to drive the company as a technology company
not an old insurance company driven by actuaries”
! “Moving from 100 days to minutes”
! Developer productivity increased from 20% to 80%
! Physical infrastructure reset shortened from 2 months to
6 hours and with no customer impact
! New environment provisioning 60 hours down to 30 mins
! Innovation capacity up from 5% to 80%
“People have taken notice of the rapid rate at which we’re
now able to deliver applications. We’ve transitioned to a
situation where ops people who were moving files before
are now managing Cloud Foundry, ops is now seen as a
partner instead of a barrier.”

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Dev Pros
“Build”
DevOps
“Deploy”
I&O Pros
“Operate”
PLAN BUILD/CODE TEST RELEASE DEPLOY MONITOR GOVERN
PLATFORM-AS-A-SERVICE
CONTINUOUS
INTEGRATION TOOLS
PUBLIC/PRIVATE CLOUD
DEVELOPMENT SERVICES
Database Analy4cs
Mobile
IAM
Web IoT
Media …
SERVICE DISCOVERY AND BROKERAGE
PUBLIC/PRIVATE CLOUD
INFRASTRUCTURE SERVICES
VM Container
Bare Metal
Func4on
Container
Cluster
Storage
Network …
CONTINUOUS DELIVERY/
ARA TOOLS
MULTI-CLOUD
MANAGEMENT TOOLS
CONFIGURATION
DEPLOYMENT
PROVISIONING LOAD BALANCING
MONITORING
EXTERNAL SERVICE INTEGRATIONS
SECURITY
Platform: PaaS expands beyond CD tools to support
Day 2 operational tooling as well

23. 23© 2017 FORRESTER. REPRODUCTION PROHIBITED.
Summary – the way forward
› New project spending will continue to outpace traditional IT ops spending – you can’t hire
your way out of complexity
› The skills gap will get worse. You’re not just competing with your competitors for IT talent.
› You need an automation strategy, not just tactics
› You need new metrics to measure IT Ops “success”
› Your sys admins must become platform engineers
› Find a platform partner to teach you – you can’t go it alone

24. Learn More
Questions?
Cloud-Native Blog Series:
Cloud-Native Operations in 6 Parts. Super Suit Not Required
Pivotal Website: http://Pivotal.io
Resources: http://Pivotal.io/resources

25. Pivotal Cloud Foundry
D Y N AM I C R O U T E S E R VI CE S / AP I M AN AG E M E N T
AP P M I CR O S E R VI CE S T E CH N O L O G Y
Spring Boot Steeltoe
Spring Cloud
Services
D AT A M I CR O S E R VI CE S T E CH N O L O G Y
Spring
Cloud Data
Flow
Cloud
Cache
RabbitMQ MySQL
YOU R A PPL I C ATI ONS
PL A TF ORM
Elastic Runtime Concourse
App
Autoscaler
PCF Metrics CredHub
Orgs, Spaces,
Rolesand
Permissions
E M B E D D E D O S
CL O U D O R CH E S T R AT I O N
CO N T AI N E R O R CH E S T R AT I O NWindows Linux
Amazon
Web Services
Microsoft
Azure
Google
Cloud
Platform
Open Stack VMWare
S E R VI CE
B R O K E R AP I
PIVOTAL
CLOUD FOUNDRY
APPLICATIO N
RUNTIME
PIVOTAL
CLOUD FOUNDRY
BOSH
MULTI CLOUD

26. forrester.com
Thank you
Dave Bartoletti
+1.415.294.8136
dbartoletti@forrester.com
@davebartoletti