SpringOne Platform 2016 Speaker: James Taylor; Architect, Comcast The Pivotal Team demonstrated the power of partnership during their engagement with the Comcast SPARROW Activation Team. Throughout the engagement, the SPARROW Team, leveraged every dimension of the Pivotal Teams capabilities from discussions of product strategy, architecture principles, design approaches, identifying areas of improvement, best practices and production deployment (standby support), this was truly a partnership. In parallel, Pivotal collaborated with the APS NTCE (New Technology Center of Excellence) to start educating our engineers on cloud technologies, micro-services, DevOps, Continuous Delivery & Deployment which was very helpful in enabling our engineers to change mindset. In fact, the relationship went significantly further then trying to sell software the relationship was focused on solving our business problems both technical and non-technical. The SPARROW Team was able to observe in production many of the design patterns that came out of the cloud-native transformation, we anticipate more than a 50% reduction in infrastructure systems, 30% improvement in productivity based on feedback from the development team during Iteration Planning & Retrospectives. In our early stage of production deployments we have seen 1% improvement in activation success already… This has been an unexpected journey.

1. The power of partnership & building a cloud-native
Tier-1 platform
August 1, 2016

2. Today’s agenda
The power of partnership & building a cloud-native Tier-1 platform2
SPARROW
Service Activation Platform
The Journey
• Introduction
• Leadership
• Time
• Motivation
• Value
• Partnership
• SPARROW
• Comcast
Disclaimer: This presentation in no way represents
an endorsement, criticism or rejection of any
technology discussed

3. Introduction
The power of partnership & building a cloud-native Tier-1 platform3
Introduction
Solution Engineer
Finance, Operation,
Technology Giving Back (HS)
Passionate
• Server Architecture (HPC)
• Database as a Service (NoSQL)
• Big Data Architecture
• Cyber-Security
• Advocate for change (Disruptor)
• Generating Patents
• Mentoring of Engineers
• New Technology Center of Excellence

4. Leadership
The power of partnership & building a cloud-native Tier-1 platform4
Leadership
V.P. Application & Platform
Services (SE - APS)T&P - CIO
Mike CrisafulliScott Alcott
• Creditability
• Direction
• Priority
• NPS
• Technical Debt
• Incidents
• Velocity
• Experimentation
• Focus
• Feedback Loop

5. The power of partnership & building a cloud-native Tier-1 platform5
TIMELEARN
VALUE REPEATABLE
SPEED

6. SPARROW
Presentation title (optional)6
Create
Design
Quality
Software
Collaboration
Secure Systems
Resilient Infrastructure
Software Engineer Hierarchy of needs 
Note: Based on Maslow’s Hierarchy of needs
………….. PCF
………….. Spring
…………. DevOps
….. Security
. CloudPhysical
Security
Social
Ego/Esteem
Self Fulfillment

7. Cultivating a value-centric culture
Presentation title (optional)7
valueScientific
Method
Engineering
Design
Process
System
Thinking
Closed-Loop
Management
Systems
Business
Process
Management
Maslow’s
Hierarchy of
Needs
OUR APPROACH & FOCUS IS ROOTED IN VALUE
Solving Problems & Designing Solutions in a repeatable way
TIME

8. VALUE ECO-SYSTEM
As a development team it is very important for us to understand our influence on our
organizations ability to delivery value and a valued experience. Having this understanding
enables us to focus our partnership on the right problems.
Presentation title (optional)8
Education
Selling (V)
Acquisition
Support
Marketing
Sales
Ordering
Fulfillment
Support
Upselling
Awareness
Customer Comcast
Pivotal/
Spring
SPARROW
Comcast
Value Chains
Customer
Value / Experience
Spring Boot
Spring Framework
Spring Cloud
Spring Tool
Suite
Spring Cloud
Data Flow
Spring io
Pivotal
Partner
Value
Billing
We don’t want
to cause this
Product
or Service

9. Partnership
Having the ability to engage Pivotal as a partner provided tremendous value by providing us with access
to a broad array of capabilities beyond the standard products & services financial transaction. Our
relationship is more than a vendor cash transactions event. We worked to make it truly about a win win
partnership driven based on a shared belief that people should solve real business problems with
technology.
Presentation title (optional)9
Comcast Spring /
Pivotal
Elastic Knowledge
Pivotal Cloud Foundry
Technical Workshops
Spring Technology
Pivotal Labs
Culture
Design Patterns
Value in Partnership
Technical Debt
Resiliency
Velocity
Customer
Experience
Experimentation
Design Concepts
Prototyping
Agility
Elasticity
Focus Areas

10. SPARROW
Presentation title (optional)10
Built Cloud-Native from the ground up

11. SPARROW Dashboard
Presentation title (optional)11
Technical Debt
90%
Reduction
Hardware Systems
90%
Reduction
System Software
90%
Reduction
Quality Testing
+75%
Velocity
Performance Testing
+80%
Velocity
Development
+50%
Velocity

12. SPARROW Dashboard
Presentation title (optional)12
Experimentation
+90%
Velocity
Resiliency
-50%
Incidents
Oxygen
+25%
Increase

13. SPARROW Journey
Presentation title (optional)13
This journey started with a brand new team
Very little Spring Knowledge
No cloud experience
No Pivotal Cloud Foundry Experience
Very little knowledge of our Activation Platform
Oh and we replaced our development environment
Oh and we handed SPARROW over to BAU Team
Oh and for the production deployment we maintained our
legacy platform but wired adaptors to integrate
SPARROW until we hit a no-return point and cut-over

14. What we accomplished in 9 months
Presentation title (optional)14
• Increased
Collaboration
• Reduced People
Touchpoints
• Consultant-based
Team
• Existing CAAP BAU
Team
• LEAN Principles
Adopted
• Added Ci/CD w/ ZDD
• Simplified Network
Architecture
• Github
• Gradle
• Spring Tool Suite
• GoCD
• Sonar
Retooled
Development
Environment
Built new
QA,PERF,
PROD
environments
Adopted
DevOps
Trained two
Teams

15. SPARROW …. How did we achieve success
Presentation title (optional)15
• Spring Boot
• Annotations, Abstractions
• Profiles
• Embedded Servlet Container
• LEAN & Fast coding
• Spring Cloud
• Micro-Services Architecture
• 12 Factor Adoption
• XSP Framework
• Quick Start Spring Boot/Cloud
• SPARROW Framework
• Quick Start Pivotal CF/Spring
• Pivotal Cloud Foundry
• Velocity, Velocity, Velocity
• Quality
• Zero Downtime Deployment
• We CF PUSH to production when we want

16. Join me at Comcast
Great Leadership
Do experiments
Prototype your Designs
Freedom to achieve Outcomes
Contribute to our open-community
Work on cool projects
Be inspired & passionate
Feedback & Performance Insight
Work on patentable ideas
Participate in Lab Week
Register for our CLEAR Mentoring Program

17. Presentation title (optional)17
This has been an unexpected journey