This document discusses the importance of accessibility and inclusion in design. It shares perspectives from experts on how designing for extreme environments can lead to innovation for all. Quotes highlight that accessibility has often been an afterthought but is about providing services to benefit more people. Designing with and for people with disabilities can help address unmet needs and create more compassionate and inclusive systems.

1. Unintended'Consequences'
What'We'Can'Learn'From'Digital'Outcasts'
@kelsmith'
#plaintalk2013'

2. h"p://ar(cles.washingtonpost.com/2012812813/na(onal/35812804_1_disease8study8research8study8life8expectancyC

3. U.S.C
h"p://ar(cles.washingtonpost.com/2012812813/na(onal/35812804_1_disease8study8research8study8life8expectancyC

6. “Historically,''
''accessibility'has''
''been'perceived'as'an''
''aGerthought'–'the''
''final'bullet'point.''
''Nice'to'have'if'we''
''had'the'budget.”''

7. Accessibility'is'ugly '
Accessibility'is'expensive '
Accessibility'isn't'marketable '
“Accessibility'isn’t'innovaSve”'

11. ~'Rich'Donovan'
Return'on'Disability'and'M2Enabling'SummitC
C

12. “Designing'for'''
''extreme''
''environments''
''leads'to''
''consumer''
''innovaSon.”'
~'Rich'Donovan'
Return'on'Disability'and'M2Enabling'SummitC
C

23. “My'daughter'is''
''capable'of'a'threeW'
''hour'tantrum'that''
''leaves'your'ears''
''ringing.'With'the''
''phone'showing''
''exactly'what'she'
''has'requested,'we''''
''see'a'huge'reducSon''''
''in'(her)'frustraSon."'

29. h"p://www.cnn.com/2012/04/29/showbiz/lost8voice/index.html?iref=obinsiteC

37. “Doctors'
''frequently'
''make'incorrect''
''assumpSons''
''about'me'
''related'to'my''
''intelligence'and''
''my'ability'to''
''funcSon''
''independently.”''

38. How'much'do'you'agree'with'the'following'
statement:'“Most'healthWrelated'content'
reflects'an'understanding'of'what'it’s'like'to'be'
a'blind'or'low'vision'paSent.”'
Strongly'agree'
'
Somewhat''
Agree'
'
Neither'agree''
nor'disagree'
'
Somewhat'
disagree'
'
Strongly''
disagree'
'
100%'
78%'

39. “For'blind'paSents'it’s''
''nearly'impossible'to'dose''
''medicaSon'properly.'A''
''change'adverSsed'as''
''being'great'for'the'sighted''
''can'be'dangerous'for'us.”''
“For'blind'paSents'it’s''
''nearly'impossible'to'dose''
''medicaSon'properly.'A''
''change'adverSsed'as''
''being'great'for'the'sighted''
''can'be'dangerous'for'us.”''

41. 250'medical'pracSces'
50%'would'complete'
only'part'of'the'
examinaSon'

42. 250'medical'pracSces'
20%'refused'to'book'an'
appointment'

43. 250'medical'pracSces'
10%'employed'staff'who'
were'adequately'
trained'on'PWD'

44. ofCnotCdeliveringCqualityC
clinicalCservicesCforCeveryC
pa(entCtypeC
Risks'' Costs''
ofCopera(ngCwithinCaC
regulatedCsystemCofC
sharedCservicesC

45. “I'think'the'system''
''has'been'very''
''reacSve.'It’s''
''about'pueng'out''
''fires.”'
~'Mike'Evans'
MedicalCDirectorCofCHealthCDesignCLabC
St.CMichael’sCHospital,CTorontoC

46. ~'Mike'Evans'
MedicalCDirectorCofCHealthCDesignCLabC
St.CMichael’sCHospital,CTorontoC
“In'Health'2.0''
''we'are'seeing'the''
''need'to'anScipate''
''problems,'with''
''paSents'driving'
''the'bus.”'

48. “Most'frustraSng'is''
''waiSng'for''
''something'that'we''
''know'is'being''
''researched,'
''knowing'that'
''we'won't'ever'have''
''access'to'that'one''
''thing'that'may'change''
''our'child's'life.”''
“Most'frustraSng'is''
''waiSng'for''
''something'that'we''
''know'is'being''
''researched,'
''knowing'that'
''we'won't'ever'have''
''access'to'that'one''
''thing'that'may'change''
''our'child's'life.”''

52. “Accessibility'is'about'
'providing'fundamental''
'human'services'to''
'benefit'more'people'in''
'more'situaSons.”'
“Accessibility'is'about'
''providing'fundamental''
''human'services'to''
''benefit'more'people'in''
''more'situaSons.”'

57. “Mason'is'very'social'and'finds''
''social'interacSons'rewarding.''
''New'learning'can'be'facilitated''
''by'tasks'which'have'posiSve''
''emoSonal'associaSons,'such''
''as'music'and'arts'acSviSes''
''used'as'reinforcers'for''
''appropriate'effort.”''

59. is'a'conSnuum'by'
which'people'
adapt'to'their'
environment'
Competence'

60. makes'it'implicitly'clear'how'
to'interact'with'an'object'
Affordance'

61. reinforces'posiSve'
behaviors'into'
rouSnes'
HabituaSon'

62. empower'people'to'
surpass'their'level'
IncenSves'

63. allows'for'
ahributes'that'
cannot'be'
changed'
Empathy'

64. “I'make'the'
''people'in'
''my'design'
''pracSce'sit'in'
''wheelchairs''
''and'use'walkers.''''
''There'is'just'
''nothing'like'
''doing'it.”'

65. 15%'

66. 15%'We'are'all'digital'outcasts'

67. ~'David'Green'
FoundCofCAurolab,CdistributorCofC$2C
lensesCforCcataractCpa(entsC
Making'health'
care'innovaSon'
affordable'and'
accessible'to'
everyone'
Compassionate'
Capitalism'

68. (183s) chickpeas
(514s) beans
(552s) Goya Beans

72. ~'William'Gibson'
ScienceCFic(onCWriterCandCAuthorCofCIdoruC
C
“The'future'has''
''already'arrived.''
''It’s'just'not'evenly''
''distributed'yet.”'

73. Thank'You'
Kel.Smith@anikto.com'