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IMTS 2014
Tim Jager 
Selecting and Working with 
a Systems Integrator
Presenter Info 
Tim Jager, PE 
Project Director, Sr. Management 
B.S. in Mechanical Engineering 
University of Illinois. 
...
DMC Company Profile 
Established in 1996, offices in Chicago, Boston & 
Denver & customers throughout the world 
Industrie...
Areas of Expertise
MANUFACTURING 
AUTOMATION & INTELLIGENCE 
PLC Programming 
Motion Control 
Engineering & 
Servo Systems 
HMI & SCADA 
Expe...
TEST & MEASUREMENT AUTOMATION 
LabVIEW 
Development 
NI FPGA 
Machine Vision 
NI Real-Time 
Test Stand Design 
Data Analys...
CUSTOM SOFTWARE 
& HARDWARE DEVELOPMENT 
Product 
Development 
Embedded 
Design & 
Programming 
SDK, API 
& Driver 
Develo...
MICROSOFT CONSULTING SERVICES 
INDIVIDUAL 
CERTIFICATIONS 
10 
10 
5 
5
System Integrator (SI): 
Brings together component 
subsystems into a whole…..and 
ensures those subsystems function 
toge...
Why
Agenda 
1. When to use a Systems Integrator 
2. Selecting a Systems Integrator….and 
Some Alternatives 
3. Dos & Don’t of ...
When to use a Systems 
Integrator?
When to use a Systems Integrator 
When you want to Focus on your core: 
Competency 
Strengths 
Beliefs
When to use a Systems Integrator 
When you need expertise…
When to use a Systems Integrator 
When the end customer specifies a different 
PLC platform
When to use a Systems Integrator 
When you need an influx of new ideas
When to use a Systems Integrator 
When you need a jump start
When to use a Systems Integrator 
Short-term Help 
Tim, you did a 
Great Job! 
Now Get Out!
When to use a Systems Integrator 
When you’re in an 
Emergency…. 
…And You need a 
problem solver
Selecting a 
Systems Integrator
Selecting a Systems Integrator 
Firm Stability
Selecting a Systems Integrator 
Firm Stability
Selecting a Systems Integrator 
Firm size 
• Too big? 
• Too small? 
Hardware vs. Software 
• Too hard? 
• Too soft? 
How ...
Selecting a System Integrator 
Technology Expertise vs. Industry Experience
Selecting a System Integrator 
Technology 
Expertise 
Industry 
Experience 
VS.
Selecting a System Integrator
Selecting a System Integrator 
Can Do VS. Have Done 
Can Do vs. 
Have Done
Selecting a System Integrator 
Certifications
Selecting a System Integrator 
Reference Checks
Selecting a System Integrator 
Listen to questions asked by 
potential SI
Selecting a System Integrator 
Plays well with others
Selecting a System Integrator 
Identify their 
commercial interests
Selecting a System Integrator 
Transparency? 
Open-door policy?
Alternatives
Alternatives 
Freelancers & Technical 
Staffing Agencies
Alternatives 
Freelancers
Alternatives 
Remember: There will always be a cheaper 
option…… but you get what you pay for.
Alternatives 
Hire your own!
Dos & Don’ts 
for a successful 
SI Relationship
DDoos’s && DDoonn’ts’ts 
Do –A starter project
Dos & Don’ts 
Do -Communicate!
Dos & Don’ts 
Do - Add your own expertise.
Dos & Don’ts 
Do - Be Realistic
Dos & Don’ts 
Do – Predict Failure
Dos & Don’ts 
Don’t - Assume your integrator will 
be ready for you anytime you call.
Dos & Don’ts 
Do – Be Specific… Or you may get 
what you asked for
Dos & Don’ts 
Don’t - Expect software to fix 
hardware problems.
Dos & Don’ts 
Do – Discuss and Understand the SI’s 
software licensing policies.
Dos & Don’ts 
Do - Learn from the Integrator
Dos & Don’ts 
Don’t- Ignore an over-budget 
situation
Dos & Don’ts 
Hey Boss, the 
system just made 
its first part! 
Ship it! 
Don’t- Ship early.
Dos & Don’ts 
Price Spec Flexibility Risk 
Fixed-Bid Guaranteed Rigid 
System 
Integrator 
Hourly Variable Fluid Customer ...
Dos & Don’ts 
Do- Negotiate
Questions?
Tim Jager 
312.428.4135 
Tim.Jager@dmcinfo.com 
www.dmcinfo.com 
Feel free to call me 
312-428-4135
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Selecting and Working with a Systems Integrator

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With plant staffs stretched thin at a time of continuing manufacturing growth, system integrators have come into increasing prominence. Understanding what should you expect from your SI—and what he should expect from you—is critical to ensuring that your project is achieved on time, on budget and up and running on Day 1.

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Selecting and Working with a Systems Integrator

  1. 1. IMTS 2014
  2. 2. Tim Jager Selecting and Working with a Systems Integrator
  3. 3. Presenter Info Tim Jager, PE Project Director, Sr. Management B.S. in Mechanical Engineering University of Illinois. TIM JAGER Licensed Professional Engineer – Control Systems Joined DMC in 1999
  4. 4. DMC Company Profile Established in 1996, offices in Chicago, Boston & Denver & customers throughout the world Industries Served: Automotive Chemical and Food Processing Electronics Hydraulics Laboratory Testing Machine Tool Material Handling Metal Converting Packaging Pharmaceutical Printing & Textiles Semiconductor Medical 70+ employees & growing
  5. 5. Areas of Expertise
  6. 6. MANUFACTURING AUTOMATION & INTELLIGENCE PLC Programming Motion Control Engineering & Servo Systems HMI & SCADA Expertise Vision Inspection Expertise Intelligent Data & Web Based Systems Robotics
  7. 7. TEST & MEASUREMENT AUTOMATION LabVIEW Development NI FPGA Machine Vision NI Real-Time Test Stand Design Data Analysis & Reporting
  8. 8. CUSTOM SOFTWARE & HARDWARE DEVELOPMENT Product Development Embedded Design & Programming SDK, API & Driver Development PC Application Development Web Application, Mobile App Development Database Systems
  9. 9. MICROSOFT CONSULTING SERVICES INDIVIDUAL CERTIFICATIONS 10 10 5 5
  10. 10. System Integrator (SI): Brings together component subsystems into a whole…..and ensures those subsystems function together
  11. 11. Why
  12. 12. Agenda 1. When to use a Systems Integrator 2. Selecting a Systems Integrator….and Some Alternatives 3. Dos & Don’t of a successful SI relationship
  13. 13. When to use a Systems Integrator?
  14. 14. When to use a Systems Integrator When you want to Focus on your core: Competency Strengths Beliefs
  15. 15. When to use a Systems Integrator When you need expertise…
  16. 16. When to use a Systems Integrator When the end customer specifies a different PLC platform
  17. 17. When to use a Systems Integrator When you need an influx of new ideas
  18. 18. When to use a Systems Integrator When you need a jump start
  19. 19. When to use a Systems Integrator Short-term Help Tim, you did a Great Job! Now Get Out!
  20. 20. When to use a Systems Integrator When you’re in an Emergency…. …And You need a problem solver
  21. 21. Selecting a Systems Integrator
  22. 22. Selecting a Systems Integrator Firm Stability
  23. 23. Selecting a Systems Integrator Firm Stability
  24. 24. Selecting a Systems Integrator Firm size • Too big? • Too small? Hardware vs. Software • Too hard? • Too soft? How busy are they? • Too Hot? • Too Cold? …Think Goldilocks & The 3 Bears
  25. 25. Selecting a System Integrator Technology Expertise vs. Industry Experience
  26. 26. Selecting a System Integrator Technology Expertise Industry Experience VS.
  27. 27. Selecting a System Integrator
  28. 28. Selecting a System Integrator Can Do VS. Have Done Can Do vs. Have Done
  29. 29. Selecting a System Integrator Certifications
  30. 30. Selecting a System Integrator Reference Checks
  31. 31. Selecting a System Integrator Listen to questions asked by potential SI
  32. 32. Selecting a System Integrator Plays well with others
  33. 33. Selecting a System Integrator Identify their commercial interests
  34. 34. Selecting a System Integrator Transparency? Open-door policy?
  35. 35. Alternatives
  36. 36. Alternatives Freelancers & Technical Staffing Agencies
  37. 37. Alternatives Freelancers
  38. 38. Alternatives Remember: There will always be a cheaper option…… but you get what you pay for.
  39. 39. Alternatives Hire your own!
  40. 40. Dos & Don’ts for a successful SI Relationship
  41. 41. DDoos’s && DDoonn’ts’ts Do –A starter project
  42. 42. Dos & Don’ts Do -Communicate!
  43. 43. Dos & Don’ts Do - Add your own expertise.
  44. 44. Dos & Don’ts Do - Be Realistic
  45. 45. Dos & Don’ts Do – Predict Failure
  46. 46. Dos & Don’ts Don’t - Assume your integrator will be ready for you anytime you call.
  47. 47. Dos & Don’ts Do – Be Specific… Or you may get what you asked for
  48. 48. Dos & Don’ts Don’t - Expect software to fix hardware problems.
  49. 49. Dos & Don’ts Do – Discuss and Understand the SI’s software licensing policies.
  50. 50. Dos & Don’ts Do - Learn from the Integrator
  51. 51. Dos & Don’ts Don’t- Ignore an over-budget situation
  52. 52. Dos & Don’ts Hey Boss, the system just made its first part! Ship it! Don’t- Ship early.
  53. 53. Dos & Don’ts Price Spec Flexibility Risk Fixed-Bid Guaranteed Rigid System Integrator Hourly Variable Fluid Customer Do- Weigh cost options
  54. 54. Dos & Don’ts Do- Negotiate
  55. 55. Questions?
  56. 56. Tim Jager 312.428.4135 Tim.Jager@dmcinfo.com www.dmcinfo.com Feel free to call me 312-428-4135

With plant staffs stretched thin at a time of continuing manufacturing growth, system integrators have come into increasing prominence. Understanding what should you expect from your SI—and what he should expect from you—is critical to ensuring that your project is achieved on time, on budget and up and running on Day 1.

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