1.
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withum.com
Presented by:
Withum Advisory
Daniel Cohen-Dumani and Dale Tuttle
Digital Transformation
for Healthcare
WEBINAR

2.
BE IN A POSITION OF STRENGTH | withum.com
Housekeeping
Webinar is being recorded
45 minute session
15 minute Q&A session at the end
Slides and recording will be available afterwards
• Type your questions in the Question Box on the right side of your screen
Send in your questions!
digital.withum.com

3.
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 2SM
About Daniel
Daniel Cohen-Dumani
@dcohendumani
dcohendumani@withum.com
Partner,
Market
Leader
15+ years of Digital Transformation
Expertise with Office 365, SharePoint and
Dynamics
SharePoint Visionary
Interests: Productivity in the
Modern Workplace. Work 2.0
Started working with
SharePoint when nobody
could spell it

4.
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About Dale
Dale Tuttle
dtuttle@Withum.com
Partner,
Practice
Leader
15+ years in IT Consulting
IT Executive
Interests: Successfully moving
firms to the Cloud
I like airplanes.

5.
BE IN A POSITION OF STRENGTH | withum.com
Digital Solutions
Transforming the
Workplace in a
Digital World
Withum Advisory
Data And Analytics
Provide insight,
intelligence and
enable machine
learning
Management
Advisory &
Transaction Services
Advise CFO, CIO in
Transformation,
Innovation and
Outsourcing
Application
Modernization
Modernize
operational systems
(CRM, ERP)
Cybersecurity &
SOC Services
Protect, Assess and
Certify
Develop Systems &
Organization Control
“SOC”

6.
BE IN A POSITION OF STRENGTH | withum.com
Agenda
Defining Digital Transformation in Healthcare
• Proactively engage your patients
• Empowering your care teams with effective, efficient care coordination
• Optimize clinical and operational effectiveness
• Strengthen trust in technology with security and compliance
Common Healthcare Challenges
Future of Healthcare
digital.withum.com

7.
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Fact: Healthcare is Rapidly Transforming

8.
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Technology is Already Transforming the Delivery of Care
Mobile Social Cloud Big Data
2.7
devices used by physicians,
on average, above and
beyond their multiuser
workstations
(IDC Health Insights.
December 2013)
49%
of patients want access
to providers in new ways,
including online chatting
and texting
(PricewaterhouseCoopers.
December 2013)
50X
the amount of Worldwide
healthcare data will exist
in 2020 than 2012
(Rock Health. September 2013)
74%
of patients are comfortable
having their health records
in the cloud
(Frost & Sullivan. January 2014)
H
O
S
P
I
T
A
L

9.
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 8SM
Defining
Digital
Transformatio
n
Driven by the rapid technology advances
impacting every industry (not just healthcare)
Move from on-premise, separate applications
towards integrated, cloud-based tools and
services
Characterized by self-service tools, need to
analyze immense amounts of data, and
comprehensive online services for patients,
caregivers, insurers, and regulators

10.
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 9SM
Pillars of Digital Transformation in Healthcare

11.
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 10SM
Health
Scenarios
Population Health
More Efficient Access
Operational & Financial
Efficiency
More Continuous Engagement
More Efficient Engagement Precision Health
Managing Devices & Facilities
Trusted Technology
Quality Improvement
ENGAGE
YOUR
PATIENTS
EMPOWER
YOUR CARE
TEAMS
TRANSFORM
THE CARE
CONTINUUM
Scenarios for Healthcare
Remote Patient Monitoring
OPTIMIZE YOUR
CLINICAL &
OPERATIONAL
EFFECTIVENESS
Virtual Care
Care Coordination
Care Team Collaboration

12.
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Poll Number 1
 What technology changes have you witnessed in healthcare
in the last year? (check all that apply).
1. Physician moving to Electronic Health Records (Electronic
Medical Record)
2. Use of web-based tools to engage directly with care
providers (make appointments, engage directly with
physician or other provider etc.)
3. Receive lab results via electronic means

13.
BE IN A POSITION OF STRENGTH | withum.com
Common Healthcare
Challenges
digital.withum.com

14.
BE IN A POSITION OF STRENGTH | withum.com
Transformation Comes with Challenges

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Distilling Common Challenges
We Have Grouped These into Four Categories
1. Proactively engage your patients
2. Empowering your care teams with effective, efficient care
coordination
3. Optimize clinical and operational effectiveness
4. Strengthen trust in technology with security and
compliance

16.
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 15SM
Poll Number 2
 What challenge do you feel is the most important regarding
digital transformation for healthcare (please pick one).
1. Need to Proactively engage with patients
2. Empowering your care teams with effective, efficient care
coordination
3. Optimize clinical and operational effectiveness
4. Strengthen trust in technology with security and
compliance

17.
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 16SM

18.
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 17SM
Proactively Engage Your Patients
Prevent readmissions
by reaching the patient with preventative care and healthcare
updates at their convenience and improving the management
of chronic conditions
Give patients self-service access
with health data and personalized plans available anytime,
anywhere through secure portals that provide a 360-degree view
of patient wellness
Enable holistic, pervasive relationships
where patients can contact caregivers and receive personalized
advice whenever and wherever they need it
Patient is NOT following
exercise plan.
Don’t forget
to exercise
today!
Glucose: 106 mg/dL
Treatment Plan
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Vitals Doctor
LIVE
Reminders

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Improving patient care and satisfaction
Peacehaven Nursing Home
“Person-centered care means doing everything we can to deliver a better
quality of life. We needed to focus on residents, but we spent hours each
week managing the paper trail.”
Madam Low Mui Lang
Executive Director, Peacehaven
Objectives
Peacehaven wanted to improve
productivity, expand service
opportunities, increase
analytical capabilities and
enhance patient care.
Tactics
Peacehaven created a highly
flexible resident information
system leveraging workflow
features with a Microsoft
solution, and engineered a
new, secure platform with
external access.
Results
• Cut admission times by 90%
• Increased the amount of time staff
can spend with each resident
• Achieved better service satisfaction
• Improved staff productivity by 10%

20.
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 19SM

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WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 20SM
Empower Your Care Team with Effective,
Efficient Care Coordination
Increase care efficiency and collaboration
by improving communication among care teams, providing real-
time access to patient information, developing individualized care
plans, and seamlessly involving patients in their care management
Improve caregiver decision-making
by providing risk assessment and recommendations
from advanced analytics with a standard communication channel
for all levels of the care team and patients
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Pharmacy
Analytics
PharmacyNurse
Home
Spend more time caring for your patients
with easy-to-use technology and connected patient devices that
reduce time spent inputting, tracking and managing patient data

22.
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 21SM
Empowering care givers with cloud-based tools
St. Luke’s Health System
“Technology has to be invisible to the people who deliver care. It should be an
enabler, not a disabler. So by making the infrastructure and applications simpler to
use with Microsoft technologies, we are improving productivity. That means
physicians and clinical workers can focus their time on delivery of care."
Brett Taylor
Information Technology Director, St. Luke’s Health System
Objectives
St. Luke's needed to
improve collaboration
and productivity of
nearly 10,000 clinicians,
doctors, and nurses -
both inside and out of
the office.
Tactics
Created a scalable
architecture that
consolidated 35 separate
EMR systems into one, and
deployed a Microsoft suite of
cloud-based communication
and collaboration services.
Results
• Enabled clinicians to access patient
information and work applications from
anywhere on any device
• Consolidated and streamline more than
1,000 different procedures from five
different file share locations
• Provided senior leadership with a
comprehensive view of project portfolio

23.
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 22SM

24.
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 23SM
Poll Number 3
 Is care optimization important to you? (please pick one)
1. Yes
2. Somewhat
3. No

25.
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 24SM
Optimize Clinical and Operational Effectiveness
Enhance patient outcomes
by leveraging data on centralized systems with advanced analytics
to identify and propagate best practices for individual patients
and populations
Increase healthcare delivery efficiency
by analyzing and improving internal processes, ensuring that the
right medicine and supplies are on hand and utilizing automated
tools and systems to streamline operations and reduce costs
Proactively manage health trends
with social media and machine learning to predict and identify
health risks and combat emerging outbreaks. Leverage
GOVERNMENT
INSURANCE
COMPANIES
DEMOGRAPHICS
WEATHER
RESEARCH
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PATIENT X PERSONAL
TREATMENT PLAN
Today’s
predicted risk of
flu outbreak:
HIGH
Patient YPatient X
Exercise
today!
Patient Z
WARNING
Flu Risk
HISTORY

26.
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Life-saving insights through improved data access
CHI Institute for Research and Innovation
“I am very familiar with all the toolsets used to support researchers, but I had
never seen anything like this. It is just what I’ve been saying we needed, the exact
product that would solve our data-querying problem for a broader scope of
clinical research.”
Lela McFarland
National Director for Clinical Data Research, CIRI
Objectives
Catholic Health Initiatives
Institute for Research and
Innovation (CIRI) needed a way
to sort through extensive, varied
healthcare data to connect
patients with potentially
lifesaving clinical trials.
Tactics
Implemented an app that
allows nontechnical users to
run queries into massive
amounts of data stored on
data warehouses, enabling
quick and easy searching
across many different types
of EMRs.
Results
• More powerful and efficient
healthcare data processing than
previously possible
• Increased capacity for growing data
sets

27.
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 26SM

28.
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 27SM
Poll Number 4
 Do you believe information security and privacy are
hindering healthcare digital transformation?
1. Yes
2. Somewhat
3. No

29.
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 28SM
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Strengthen Trust in Technology
with Security and Compliance
Rest assured data and systems are secure
by using tools protected by powerful cybersecurity and threat
defense to prevent confidential data loss and breaches
Demonstrate compliance more easily
by streamlining access to regulated information and simplifying
the audit process
Maintain privacy and control
and ensure records are in the right hands by granting appropriate
access with a unified management approach
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1 X X
Compliance

30.
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 29SM
Meet Your Compliance
Requirements
 Compliance is one of the biggest challenges all
healthcare organizations face.
 HIPAA Business Associate Agreements establish
responsible parties for implementation of physical,
technical, and administrative safeguards.
 Meets the breach notification requirements of HITECH,
ISO 27001, Federal Information Security Management
Act (FISMA), EU Safe Harbor, EU Model Clauses, and
the Data Processing Agreement.
 Global Data Protection Agreement (GPDR) compliance
expected May 2018

31.
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 30SM
Establishing robust security and compliance
GE Healthcare
“With 24/7, cloud-based access to performance data from multiple areas of the
healthcare system, our customers can optimize equipment use, control costs, and
help enhance patient care and satisfaction.”
Jeanine Banks
GM, Commercial Solutions, Cloud, GE Healthcare
Objectives
GE Healthcare wanted to offer
better insight and control over
data to both improve efficiency
and improve clinical care, while
also protecting patient
information and meeting
increasingly challenging
regulatory requirements.
Tactics
GE Healthcare deployed
medical applications for
healthcare providers on
HIPAA compliant virtual
machines to meet stringent
privacy and security
requirements.
Results
• Automated reporting to government
programs
• Lowered cost of software
development with
compliance built-in
• Enabled centralized software
distribution and management
• Included strong security features

32.
BE IN A POSITION OF STRENGTH | withum.com
The Future of Healthcare
BIG DATA AND ARTIFICIAL INTELLIGENCE
digital.withum.com

33.
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 32SM
Surfacing Intelligence in Healthcare
Empower
care teams
Optimize clinical
operations
Engage patients
in their health
EMERGENCY
OUTPATIENT
CLINIC
Pharmacy
Policy Audit
SECURITY &
COMPLIANCE
ENHANCEMENT
SECURITY &
COMPLIANCE
ENHANCEMENT
Policy Audit
EMPOWERED CARE
COORDINATION
Treatment Plan
TRANSFORMED CARE
CONTINUUM
TRANSFORMED CARE
CONTINUUM
EMPOWERED CARE
COORDINATION
PATIENT ENGAGEMENT
PATIENT
ENGAGEMENT
TRANSFORMED CARE
CONTINUUM
Treatment Plan
Enhance security
and compliance
OPERATIONS
OPTIMIZATION
OPERATIONS
OPTIMIZATION

34.
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 33SM
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Proactively Engage Your Patients
in Their Health
Reminders
Search Dr. Robbins
Schedule
Appointment
SchedulingSearch Dr. Robbins
Schedule
Appointment
Scheduling
Glucose: 106 mg/dLGlucose: 106 mg/dL
Reminders
Don’t forget
to exercise
today!
Don’t forget
to exercise
today!
What is my current
medication?”
Enable intelligent search to find providers and
schedule care appointments
Create digital assistants to give patients instant access
to their health information and care plans
Provide personalized care notifications and
recommend preventive actions

35.
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 34SM
Empower Your Care Team with
Effective, Efficient Care Coordination
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Care Plan
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PATIENT X
PERSONAL HISTORY
Record
Now
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PATIENT X
PERSONAL HISTORY
Record
Now
ADJUST
DOSAGE
Low
Glucose
ADJUST
DOSAGE
Low
Glucose
Engage digital assistants to record and transcribe
patient history and chart notations
Enable intelligent tools to recommend next best
actions for individual care plans
Provide remote patient monitoring while applying
analytics to generate care team alerts

36.
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 35SM
Optimize Clinical and
Operational Effectiveness
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GOVERNMENT
INSURANCE COMPANIES
DEMOGRAPHICS
WEATHER
RESEARCH
HISTORY
Today’s predicted
risk of flu outbreak:
HIGH
RecommendedStaff Assignment
GOVERNMENT
INSURANCE COMPANIES
DEMOGRAPHICS
WEATHER
RESEARCH
HISTORY
Recommended Staff
Assignment
Today’s predicted
risk of flu
outbreak:
HIGH
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XR-130
Service Due
XR-130
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XR-130
Service Due
Employ intelligent search models to track and predict
public health epidemics
Apply advanced analytics to identify chronic diseases,
prevent readmissions and drive efficient staff allocation
Enable connected devices to monitor condition
of critical care equipment and recommend
preventive maintenance

37.
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 36SM
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1 X X
Strengthen Trust in Technology
with Security and Compliance
ComplianceCompliance
Identify Confirmed
ACCESS GRANTED
Flagged Cases
Identify Confirmed
ACCESS GRANTED
Flagged Cases
Augment existing security authentication with
advanced facial and speech recognition
Employ advanced analytics and predictive models to
identify and prevent regulatory and compliance risks
Analyze and monitor enterprise-wide access logs
and flag suspicious cases for administrator review

38.
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 37SM
Transform Healthcare with Withum
Optimize
clinical and
operational
effectiveness
Empower your
care team with
effective,
efficient care
coordination
Strengthen trust
in technology
with security and
compliance
Proactively
engage your
patients
 Information and Employee Portal
 Team Communication Solutions
 Dashboard and Data Analytics
Solutions
 Cloud Compliance and Migration
 Advanced Analytics to track
compliance
 Process Automation with forms and
workflows

39.
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 38SM
Healthcare Resources
 Microsoft | Trust Center | Compliance
 The top 3 transformational healthcare industry trends
2017
 Engage patients like they are VIPs, not just numbers at
the DMV
 Case Study: Healthcare Provider Chooses Office 365 to
Meet Compliance Needs, Boost Communications
 Forrester Total Economic Impact Study Office 365 for
Healthcare Organizations
 White Paper: The Mobile Professional in Healthcare:
Improving Care Team Collaboration and Performance
Through Unified Communication and Collaboration
 White Paper: Digital Transformation/Cybersecurity in
Health

40.
BE IN A POSITION OF STRENGTH | withum.com
Next Step
Learn more about Digital Transformation in Healthcare
Contact us today – we’re happy to chat!
Schedule a Free Consultation
digital.withum.com/contact
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