Handout voor SSN

2. Ø Performance
Ø Goeds? (Complimenten)
Ø Beters? (Concreet constructief)
Ø Performance groei
Ø Trotsmakers?
Ø Sterkmakers?
Ø Onuitstaanbaren?
Evaluleren

3. Sterkmakers
1. Wanneer voel je
je krachtig?
2. Wat maakt dat
je je krachtig
voelt?

4. Sterkte v.s. Sterkmaker
Comfort
zone
Paniek zone
Leer zone
Sterkte Sterkmaker

5. Samen (nog) sterker
üBouwen op sterktes
üSterktes uitruilen
üSterkmakers ontwikkelen
üVergroten vertrouwen
üVergroten plezier
üGroei als persoon en als organisatie

6. High performance team?!
üSterke identiteit
üCommitment
üÁllen voor één en één voor állen
üGedeeld leiderschap
üFun Factor
üSnelle teamontwikkeling
üFrequente terugkoppeling
üAfscherming van de politiek
üGeloof in het onmogelijke

7. Effectief v.s. Efficiënt

8. Efficiënt(er): veters
https://youtu.be/zAFcV7zuUDA

9. Effectief: veters

11. The cause of stress

12. Stress is a choice…

13. To live a
Peaceful, simpler and successful
life
manage
all your expectations
Creating success and killing stress…

14. High Performance Teaming

15. De drijvende kracht?
Motivatie

16. Motivatie: Wat drijft mensen?
Meesterschap
Autonomie
Purpose
http://youtu.be/u6XAPnuFjJc

17. Triade model
M
ogen
Kunnen
Willen
Poiesz, 1999

18. Doelen voor mensen
Ontwikkeling
Betekenis
Geld

19. Set the right culture

21. Co-creative decision making
ØDo you support this decision? Yes/No
ØWhat level of agreement are you at?
ØWhat alterations to the agreement would better serve your needs?

22. Set the right culture
Ø Relatie bouwen vóór werken
Ø Principes boven regels
Ø Outputfocus boven inputfocus
Ø Activeren via vragen i.p.v.
sturen via opdrachten
Ø Co-creatief besluiten i.p.v.
directief besluiten
Ø Pro-actief & Co-creatief
conflict managen
i.p.v.
Ad hoc ruzie maken
Ø Serieus (éérst) én sociaal (daarna)

23. Relatie bouwen?
1. Contact maken
2. Aansluiten
üOprechte interesse
üPositief sturende vragen stellen
üGemeenschappelijkheid vinden
üRelaties bouwen
qGevoel voor tijd kwijt raken

24. Principes boven regels
ØPrincipes zijn
outputgericht
ØRegels zijn
inputgericht

25. Focus on what?!
Are we doing it right?
What is working? What can be improved & how?
Are we doing the right thing?

26. De drie onderdelen van succes…
Doel: SMART Middel(en): GIFKOT
Puntentelling

27. Appreciative approach
Good already
What&how can
be improved

28. Begin met afspraken over

29. Rationalphase
Anihilation through self sacrification
Anihilation of enemy
Limited damage doing
Threathening
Damaged self image
Image and coalitions
Deeds
Debate
Pro-actief & Co-creatief conflict managen: Glasl Conflict ladder
Toughening
Emotional
phase
Battle
phase

30. Kill the monster when it’s small

31. Vijf cultuurstadia

32. Dimensions & Personas
Task Focus
P
a
s
s
i
v
e
People Focus
A
c
t
i
v
e
Normal
behavior
Whiner
No
Nothing
Nothing
Yes
Maybe
Tank
Professor
Sniper
Sniper
Grenade
Fake Professor

33. Dealing with the Tank
ü Goal: Command respect
ü Strategy:
1. Hold your ground.
2. Interrupt the assault.
3. Immediately go back to the core.
4. Aim for the outcome and fire.
5. Peace with honor.

34. Dealing with the Sniper
✓Goal: Uncover the Sniper
✓Strategy:
1. Stop, look, track back.
2. Use search light questions.
3. Use Tank Strategy if needed.
4. Go on a blame patrol.
5. Propose a civil future.

35. Dealing with the Grenade
✓Goal: Control the situation
✓Strategy:
1. Grab attention.
2. Aim for the heart.
3. Reduce intensity.
4. Allow time for good behavior.
0. Grenade prevention.

36. Dealing with the Professor
✓Goal: Open for new ideas
✓Strategy:
1. Be prepared and know your case.
2. Track back respectfully.
3. Mix with their doubts and desires.
4. Present indirectly.
5. Make the Professor a mentor.

37. Dealing with the Fake Professor
ü Goal: Disarm the bad ideas
ü Strategy:
1. Give some personal attention.
2. Clear up the details.
3. Tell how it (really) is.
4. Be soft on the person.
5. Interrupt the pattern.

38. Dealing with the Yes
✓Goal: Get real commitment
✓Strategy:
1. Make honest through safety.
2. Be honest.
3. Help the person (learn to) plan.
4. Create commitment.
5. Improve the relationship.

39. Dealing with the Maybe
✓Goal: Help (learning) to chose
✓Strategy:
1. Create a comfort zone.
2. Clarify conflicts and options.
3. Use decision making proces.
4. Put at ease.. and then move on.
5. Improve the relationship.

40. Dealing with the Nothing
✓Goal: Seduction to talk.
✓Strategy:
1. Plan for enough time.
2. Pose expecting questions.
3. Make/keep it light.
4. Guess.
5. Show the future.

41. Dealing with the No
✓Goal: Move to problemsolving
✓Strategy:
1. ‘Go with the flow’.
2. Use the person as resource.
3. Leave the door open.
4. Polarize and flip it around.
5. Recognize and note the good intentions.

42. Dealing with the Whiner
✓Goal: Problem solving alliance
✓Strategy:
1. Listen for main themes and core.
2. Interrupt and make specific.
3. Shift focus to solutions.
4. Show the future.
5. Draw a line.