Slides to accompany a bite-size training session on giving feedback in a balanced and constructive way. Full training materials including Session Leaders Notes, Delegate Workbook and any Activity handouts can be purchased licence-free from http://www.power-hour.co.uk/trainingmaterialsshop. Prices start from £30 + VAT
2. Give Effective
Feedback
Http://www.power-hour.co.uk – Bite Size Training Materials 2012
By the end of the Power Hour you will be able to:
• Describe the characteristics of effective feedback
• Identify what stops you from giving regular feedback
to others
• Structure feedback to ensure that
it is useful, and delivered fairly
3. Give Effective
Feedback
Http://www.power-hour.co.uk – Bite Size Training Materials 2012
Why DON’T we Give Feedback?
It’s not my place to give
feedback.
The other person might not
welcome the feedback.
I don’t know how to give
feedback well.
People should know what they
should be doing.
I don’t want the person to
react angrily.
It’s not up to me to decide what
is/is not right.
It’s not that important.
If I say nothing, it will
probably sort itself out.
People know when they’ve done a
good/bad job. They shouldn’t need
telling.
I like the person, and don’t
want to upset them.
6. Give Effective
Feedback
Http://www.power-hour.co.uk – Bite Size Training Materials 2012
Structuring Feedback
Incident
• What
actually
happened
• What did you
see or hear?
Result
• The impact
this had on
you, others or
the objective.
• Focus on
FACTS or the
effect it had on
you – no-one
can argue with
this
Suggestion
• What the
person
should keep
doing (for
positive
feedback), or
do differently
next time (for
negative
feedback)
9. Give Effective
Feedback
Http://www.power-hour.co.uk – Bite Size Training Materials 2012
These slides have been produced as an optional
resource to support a Bite-Size Training session on this
subject.
A full set of materials, including detailed Session
Leader’s Guide, Delegate Workbook and supporting
activities can be purchased from our Training Shop
Our Training materials are licence-free, but are for use
by the purchaser only.
They CANNOT be passed or sold on.