Established in 2003. IDC Technologies, Inc is a Premier Technology Services Organization with primary focus in IT Services. Over 100+ Fortune 500 clients served. Global Operating centers in 5 Countries (USA, CANADA, MEXICO, UAE & INDIA).
2. www.idctechnologies.com
1. About Director
2. Mission, Vision & Values
3. About IDC Technologies
4. Revenue Growth
5. Insight at IDC
6. IDC Hierarchy
7. Delivery Structure
8. SLA
9. Escalation Matrix
10. Recruitment Process
11. Technology Portfolio
12. Staffing Skills Practices
13. Industry Vertical Serviced
14. Value Proposition
15. Why IDC Technologies
16. Partial List of Clientele
17. Global Presence
Contents
3. Prateek Gattani - MD
Prateek Gattani, CEO, IDC Technologies Having successfully turned around this IT Services
company which was running under heavy losses and was on the brink of closure to a $50 million
premier technology services organization, Founded in 2003 and being taken over by Gattani in
2007, the company today has established itself as a prominent player in the segments of IT
Consulting, BPO Services, Remote Services and has also recently started operations in software
services. With a wide range of skill sets and a flexible support network, IDC Technologies quickly
and cost effectively supplies individuals or teams to client managed projects. Their services
address specific needs of enterprise IT programs, or communications and Internet technology
product development, and also engineering product design and data management.
With a total team of 500+ professionals (India and International) in sales and recruitment alone,
the company is keeping competitors at bay by providing swift response time and quick resolution.
IDC Technologies is also aiming at multiple portfolio acquisitions across Healthcare and other
verticals so that it could be positioned as a âfull serviceâ one stop shop for all outsourcing
requirements.
www.idctechnologies.com
4. www.idctechnologies.com
Mission, Vision & Values
"To provide entire spectrum of IT Staffing solutions to our clients with
High Quality and Cost effective benefitsâ
Our core values encapsulate Integrity, Reliability, Responsibility, Result
Driven and Work Ethics â
We believe that "Service" and a "Service Attitude" to customers form the
basis of the business. We have a passion for Excellence with the highest
standards of "Serviceâ
5. www.idctechnologies.com
⢠Established in the year of 2003.
⢠Headquartered at Silicon Valley in USA .
⢠India headquarter at Noida with offices in Hyderabad, Bangalore
Lucknow, Chennai Pune & Jaipur.
⢠80+ dedicated and trained recruitment professionals.
⢠Dedicated SPOCs / Account Managers for all Domestic accounts.
⢠160+ routinely hire of IT professional every month.
⢠80% repeat business from our existing business partners.
⢠Internationally proven offshore project management capabilities.
⢠An ISO 9001:2008 and SEI-CMM level 3 certified company.
About IDC Technologies
6. www.idctechnologies.com
FY 2011-12 FY 2012-13 FY 2013-14 FY 2014-15
(Provisional)
895.82
1,301.59
2,707.47
5,804.40
Sum of Revenue in Lakhs
Sum of Revenue in Lakhs
Revenue Growth (FY- 2011-2015)
7. www.idctechnologies.com
Insight at IDC International
SIZE
ď 3 Continents (US, Canada & India)
ď 4000 + Employees(Globally)
ď 12 Years Successive Growth Record
INFRASTRUCTURE
ď250 seaters building
ď100% Power Back-Up
ď 20 Mbps Internet Link
ď 10 Mbps Back-up Link
ď Fire-proof Back-up
ď Off-site Location
SERVICES
ďStaffing Services
ďRPO/BPO Services
ď Process Outsourcing
ď Software Services
8. www.idctechnologies.com
Insight at IDC India
India
ď5 States (U.P., A.P., T.N., MH, KAR, Raj)
ď 8 Offices across PAN INDIA
ď 1600 + Employees
ď 12 Years Track Record
INFRASTRUCTURE
ď350 seaters (2 building)
ď100% Power Back-Up
ď 20 Mbps Internet Link
ď 10 Mbps Back-up Link
ď Fire-proof Back-up
ď Off-site Location
SERVICES
ďStaffing Services
ďRPO/BPO Services
ď Process Outsourcing
ď Software Services
9. www.idctechnologies.com
IDC Hierarchy (India Operation)
CEO
Delivery
Managers
HR Head
Sr. Business
Manager
Finance Head
Team Leads
Recruiters
IT Support
HR- Inbound,
HR-Outbound
Admin
& Logistic
Finance
Invoices
Compliances
& Business
Supports
Business
Manager
Assistant
Manager
BDE
Operation Head
11. www.idctechnologies.com
SLA
No. Commitment Generic: 2/3 Resumes per requirement within 1 hour
No. Commitment Niche: 1/2 Resumes per requirement within 2 hours
No. Commitment Sr. contractors: 2 Resumes per requirement.
Deployment time - Generic: 7-10 Working Days
Deployment time - Niche: 15-20 Working Days
Deployment time â Sr. contractors: 21-30 Working Days
Generic vs. niche support: 70%:30%
Background Verification: BGC (IDC/Third party) as per clientâs request.
Abort ratio: 7%-10%
Capability enhancement: 100 %
C2H % 80 %
C2H Minimum duration: 6 months
12. www.idctechnologies.com
Escalation Matrix
Query Raised
Related to HR /Timesheet/
salary/Leave/Any Entitlement
Related to Invoice
1st Escalation, HR Manager,
(loop Business Manager)
Solved
2nd escalation, Sr. Business
Manager Solved
Not Solved
SLA 24 Hrâs SLA 24 Hrâs
Not Solved
3rd Escalation, India
Operation Head
3rd escalation, India Operation
Head
Not Solved
SLA 48 Hrâs SLA 48Hrâs
Not Solved
1st Escalation, Finance
Manager, (loop Business
Manager )
2nd Escalation, Sr. Business
Manager
15. www.idctechnologies.com
Staffing Skills Practices. (Across India)
ďą 85% of service employees come in the Experience bracket of 2 to 5 years.
ďą We also have 10% of our employees with 5 + Years experience.
Mainframe
82
Testing
186
ERP
180
Microsoft
257
ITES
520
Web
312Others
67
16. www.idctechnologies.com
Apart from IT companies, the industry verticals we serve on all
technologies include:
Industry Vertical Serviced
ď§ Energy Trading
ď§ Oil and Gas
ď§ Downstream, Upstream
ď§ Drilling and Exploration
ď§ Banking, Financial Services
and Insurance
ď§ Utilities
ď§ Power Generation
ď§ Real Estate
ď§ Retail Consumer Goods
ď§ Software Development
ď§ Transportation and Logistics
ď§ Consulting
ď§ Financial
ď§ Information Technology
17. www.idctechnologies.com
⢠Bench: IDC maintains bench resources for most popular skill sets in
the industry.
⢠Quality: Every profile presented by IDC Technologies to our client goes
through stringent HR and Technical validation to ensure better hit ratio
and expectation match.
⢠SLAâs: We have always worked on very aggressive SLAâs to ensure a
quick turn around time in sourcing and efficient results.
⢠Low No Show ratio: By having a very strong validation process and
experienced team we have ensured to keep our no show ratio to be less
than 10% against the industry range of 17%.
⢠SPOC: IDC maintains policy of assigning Account Managers as a Single
Point of Contact for every Business Partner(s).
⢠Female Oriented : IDC is committed to provide equal opportunities to
female staff also
Value Proposition
18. www.idctechnologies.com
⢠Attrition control: Apart from having professional recruiters we also
have a HR employee relations team, who constantly interact with our
service employees both formally and informally to ensure the attritions
are well within control and if any they are well informed.
⢠Employee Support: Employees are the core of IDC and to ensure their
well being we have a dedicated employee support and various
motivational events that helps us in retaining the employees and
providing a better work culture.
⢠Replacement: IDC will provide the replacement on immediate basis if
the resource will leave the organization or vendor during the contractual
period or he/her performance is below expectations.
Value Proposition
19. www.idctechnologies.com
Why IDC Technologies
Our Commitment
Client Relationship
Best teams deployment â onsite, offsite and offshore
Experienced SPOCS & Account Managers
Our Differentiators
Global Reach
Extensive Market Knowledge
24X7 Resourcing Infrastructure in
India & USA
Well defined qualitative process
Value Additions
Technology & IT Consulting Best
Practices
Development Center â Class A
Facility
BPO center â Class A Facility
