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There is no better  way to learn!
C.V. ,[object Object],[object Object],[object Object],[object Object],[object Object]
What is Fort Fantastic? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Common goals & division of labour Information-dissymmetry Leadership Internal communication at work Behavior under Stress Resistance against change Barriers of knowledge transfer Conflict handling in teams Malpractice ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Optional Learning Targets What can be expierenced
General Information ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Amusement Park Simulation ,[object Object],[object Object],[object Object],Error Message Solution Code Activity Control  Room Technical Support Park Manager Operating  Business ,[object Object]
Benefits of FortFantastic ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ITIL Processes covered by Fort Fantastic
Unique Fort Fantastic Features Each Gaming option has a clearly defined bottom line impact Dashboard provides real-time transparency of results Motivation & Engagement Different teams compete under comparable conditions Day wise simulation of periods Interesting & challenging scenario Competition & Fun Pressure & Drive Visibility of Cause and Effect Learning Success Teambuilding Role based interaction
First hand experience provides substantial insights ,[object Object],[object Object],[object Object],[object Object],“ Fort Fantastic gave me a better understanding ITIL than the entire ITIL Foundation classroom course!” Feedback from Otto Betz  (T-Systems GmbH, Germany, September 2010)
Seminar Structure ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],1 h 4 h 1 h Overall Group  Discussion Rd1 Rd2 Rd6 R E F L E X  I O N . . . Briefing Simulation Debriefing
Seminar Structure Briefing Simulation Debriefing Rd1 Rd2 30 min 1,5 h 45 min REFLECTION ,[object Object],[object Object],Rd1 Rd2 Rd3 Rd4 1 h 5 h 4-6 h Briefing Simulation Debriefing R  E  F  L  E  C  T  I  O  N ,[object Object],[object Object],[object Object],[object Object]
The Scenario: Fun Park ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Fields of Application ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Learning Objectives Learning  Outcomes  of  FF – Seminars include Target  Audience ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],All levels of employees  who actively participate in  teams and/or experience  the need for effective task-related communication in business processes Industries Information Technology  Financials Health Care Telecom Services Energy Trans-portation
T E A M S Competition Competition Context of the Simulation

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Fort Fantastic introduction

  • 1. There is no better way to learn!
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8. ITIL Processes covered by Fort Fantastic
  • 9. Unique Fort Fantastic Features Each Gaming option has a clearly defined bottom line impact Dashboard provides real-time transparency of results Motivation & Engagement Different teams compete under comparable conditions Day wise simulation of periods Interesting & challenging scenario Competition & Fun Pressure & Drive Visibility of Cause and Effect Learning Success Teambuilding Role based interaction
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16. T E A M S Competition Competition Context of the Simulation

Editor's Notes

  1. In our Funpark, named Fortfantastic, does have14 Attractions and has the Capacity of approximately 2200 rides per Day and on average FortFantastic had about 5500 Visitors a Day the Customer Satisfaction averaged around 75 % Openings are between April till September (6 Months = 180 Days), 7 days a week, 10 hours a Day the Entrance fee for each Visitors is 16 € Our former management was quite successful, always archieving a profit margin above 10 %
  2. In our Funpark, named Fortfantastic, does have14 Attractions and has the Capacity of approximately 2200 rides per Day and on average FortFantastic had about 5500 Visitors a Day the Customer Satisfaction averaged around 75 % Openings are between April till September (6 Months = 180 Days), 7 days a week, 10 hours a Day the Entrance fee for each Visitors is 16 € Our former management was quite successful, always archieving a profit margin above 10 %
  3. In our Funpark, named Fortfantastic, does have14 Attractions and has the Capacity of approximately 2200 rides per Day and on average FortFantastic had about 5500 Visitors a Day the Customer Satisfaction averaged around 75 % Openings are between April till September (6 Months = 180 Days), 7 days a week, 10 hours a Day the Entrance fee for each Visitors is 16 € Our former management was quite successful, always archieving a profit margin above 10 %
  4. In our Funpark, named Fortfantastic, does have14 Attractions and has the Capacity of approximately 2200 rides per Day and on average FortFantastic had about 5500 Visitors a Day the Customer Satisfaction averaged around 75 % Openings are between April till September (6 Months = 180 Days), 7 days a week, 10 hours a Day the Entrance fee for each Visitors is 16 € Our former management was quite successful, always archieving a profit margin above 10 %
  5. In our Funpark, named Fortfantastic, does have14 Attractions and has the Capacity of approximately 2200 rides per Day and on average FortFantastic had about 5500 Visitors a Day the Customer Satisfaction averaged around 75 % Openings are between April till September (6 Months = 180 Days), 7 days a week, 10 hours a Day the Entrance fee for each Visitors is 16 € Our former management was quite successful, always archieving a profit margin above 10 %