1. B.PRADEEPB.PRADEEP
+91-9940230011
Pradeep_b89@yahoo.com
Objective:
To build on the platform that I have created for myself in this profession and involve in a mutually
enriching relationship with a renown multinational organization.
Career Summary:
 4+ years of experience in IT Industry as a Windows Server Administrator
 Experienced in working with Windows Server 2003, Windows Server 2008
Administration includes DNS, DHCP.
 Effective Communication and Interpersonal Skills.
 ITIL & MCP (Microsoft Certified Professional) certified professional.
Tools Handled:
Monitoring Tool - Ipmon, Foglight, Scom 2012 (Basic Administration),
Patching tool - Shavlik
Networking Tool - Orion, RSA Envision, Putty
Technology - Vmware, Windows 2k Server
Ticketing Tool - Service now, CRM
Educational Qualification:
Qualification Institution/University/Board Grade/percentage
Year of
Passing
B.Tech I.T Jaya Engineering College 70% - First Class 2011
A Level
N.S.N Matric Higher. Secondary
School
79.5% - First Class 2007
O Level
N.S.N Matric Higher. Secondary
School
73% - First Class 2005
Resume of B. Pradeep 1

2. .
Professional Experiences
1. Technical Lead in Cognizant Technology Solutions India Pvt Ltd, Chennai at present.
[From JUL 2015 till Present]
Project : Brinker International
Role : L2/L3 Support
Responsibilities : Windows/VM Administrator
• Responsible of System Engineer Tower (Team) Management.
• Associating with the Onshore clients in preparation of Weekly, Monthly & Quarterly
Report on Offshore performance.
• Working on the Customer satisfaction Reports and identifying the improvement areas to
build strong enhanced support.
• Working on the Service Improvement Plans along with the internal team and bringing up
automation to Client environment.
• Providing weekly technical sessions to the L1 team for enhancing their skills & improving
their capability.
• Also performing L2/L3 level of support to Onshore.
2. Senior System Executive in Cognizant Technology Solutions India Pvt Ltd, Chennai.
[From JUL 2013 to JUN 2015]
Project : Brinker International
Role : L2/L3 Support
Responsibilities : Windows/VM Administrator
• Installation and Troubleshooting of Operating systems and Application software’s
• Working on Service Now ticketing tool in resolving Incident as well Service Request
tickets. Creating new KB articles in Service Now for knowledge purpose.
• Troubleshooting Disk space issues based on the threshold & Cluster Issue.
• Fixing of Server & Service down alerts through Remote Infrastructure Management.
• Patching of all the Windows Servers as per the Change Management using Shavlik Tool.
Including Exchange, Cluster and Database servers. Also performing manual patching for
critical windows server as per Client Requirement.
• Troubleshooting failure jobs in Iseries devices.
• Working into Linux box through putty in restarting the services.
• Basic knowledge on SCOM 2012 Administration.
• Finding the root cause for High priority incidents that impact the production
• Performing Polling process through Remoteware and troubleshooting the issue if occurred.
(Restaurant Client)
3. Engineer Trainee in Cognizant Technology Solutions India Pvt Ltd, Chennai.
[From JUL 2012 to Jun 2013]
Resume of B. Pradeep 2

3. Project : Brinker International
Role : L1L2 Support
Responsibilities : Windows Administrator
• Following ITIL Procedure like Creating Tickets for Incidents, Service request and Change
Management through CRM ticketing tool.
• Worked on Tickets based IT Service Level Agreement guidelines
• Monitoring the mailboxes for Incident & Service Alerts. Also performing scheduled
Change activity.
• Installation & Troubleshooting of Operating systems and Application software’s.
• Working on DNS/DHCP Servers for creating new host records and IP reservations
• Monitoring the Memory, CPU, disk utilization, Application, Server Services, and Server
Issues for all the Physical servers using IPMON monitoring and Fog-light Tool.
• Extending User Access and preparing Quarterly Reports on Active users.
• Running jobs in Iseries (AS400) devices.
• Performing patching through Shavlik tool for non-critical windows server as per Client
Requirement.
• Working on HP-ILO management tool.
• Executing Polling process on daily process and troubleshooting the issue if occurred.
Honors and Awards
• Won the ‘Best New comer’ award all over CTS in 2012
• Won the ‘Above and Beyond award’ for excellent performance in the travel and
hospitality sector
• Received a number of client appreciations for on-time delivery and excellent crisis
management.
• State Level Shuttle Badminton Player. Leading CTS Badminton Team. Won 6 Awards
consecutively in the year 2014 at corporate level.
• Member of Outreach programmed by Cognizant. Involving in assistance to school
students for their further development in knowledge & providing their requirements for
educational growth.
Personal Profile
Father’s Name : Bhasker V
Sex : Male
Date Of Birth : 03rd March 1989
Age : 26
Marital Status : Single
Nationality / Religion : Indian / Hindu
Passport Number : J9413844
Permanent Address : No 1A, 7th
Cross Street, New Colony,
Chromepet,
Chennai - 600 044.
E-mail ID : pradeep_b89@yahoo.com
Resume of B. Pradeep 3

4. I declare that the information and facts stated herein are true and correct to the best of my
knowledge.
(B.PRADEEP)
Resume of B. Pradeep 4