1. PRANAV SHARMA
#C2/288, 02nd
Floor, Janak Puri, New Delhi-110058
Mob: +91 98714 98492; Email: sharmapranav1387@gmail.com
GOAL:
To participate in challenging projects where focus is on quality, customer service and learning excellence can be
exhibited. An avid learner with proven planning, organizing & execution skills capable of achieving success in any
given assignment and looking to shoulder higher responsibilities with total commitment.
CORE STRENGTHS
 Problem Solving
 People Management & Interpersonal Skills
 Business/ Market Analysis
 Managing Key Accounts
 Fast Learning Curve
 Proactive Team Player
 Adaptable & Confident
 Computers: Proficient in MS Word, PowerPoint & Excel
PROFESSIONAL EXPERIENCE
Organization: - HDFC Bank Ltd
HDFC Bank's mission is to be a World Class Indian Bank. The objective is to build sound
customer franchises across distinct businesses so as to be the preferred provider of
banking services for target retail and wholesale customer segments, and to achieve healthy
growth in profitability, consistent with the bank's risk appetite. The bank is committed to
maintain the highest level of ethical standards, professional integrity, corporate
governance and regulatory compliance. HDFC Bank’s business philosophy is based on five
core values: Operational Excellence, Customer Focus, Product Leadership, People and
Sustainability.
Duration: June 2015 – Present.
Désignation : Deputy Manager- Retail Branch Banking
Role and Responsabilités : Teller(Client Relationship and Operations).
• Responsibility to achieve branch target.
• Responsibility to increase the Bank's profitability by cultivating new business relationships.
• Goal is to Grow accounts profitability by maintaining a high service standard and
compliance.
• Generate the cross selling business from existing customers by selling other products.
• Maintain and develop customer relationships, new business, and periodic visit to existing
customers.
• Manage and track the leads and maintain CRM Next on regular basis.
Organization – TVS Logistics
TVS Logistics is an ISO 9001:2008 Certified company a part of the TVS Group of companies
with a turnover in excess of US $ 6 billion, offering complete logistics solutions and
specialists in Warehousing, Distribution, Transportation, In plant logistics support for
automobile OEMs, auto parts suppliers and buyers
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2. Duration: July 2014 June 2015.
Désignation : Assistant Manager- Customer Management
Role and Responsabilités :
• Developing and maintaining contact with top decision makers at key clients, organizing and
leading pursuit teams, participating and leading aspects of the proposal development process.
• Responsible for working for the sales team on RFP’s, RFI’s and for interacting with different
competency teams & their Leaders/Heads in order to propose a viable solution to the customer.
• Analyze user requirements (business process, business rules, data and relationships) and
collaborate with the project teams to investigate and define solutions that address the needs and
deliver business value.
• Responsible for Business research, Database building & management, Market research,
business opportunity analysis, Lead generation.
• Collaborating between client and technical teams to facilitate proper implementation.
• Proactively identifying opportunities to improve processes for existing customers through
technology and business mapping.
Organization: - Thomas Cook (India) Ltd.
Thomas Cook (India) Ltd. is the largest integrated Travel and Travel related Financial
Services Company in the country offering a broad spectrum of services that include Foreign
Exchange, Corporate Travel, Leisure Travel, and Insurance. The Company launched its
Indian operations in 1881 and is celebrating its 130 years of world-class service in India.
Duration: November 2011 – June 2014.
Désignation : Assistant Manager- Foreign exchange
Role and Responsabilités : Business Development, Maintaining Client Relationship and Operations.
• Responsible for developing and maintaining commercially productive relationships with both
new and old clients.
• Promoting the company to key buyers and ensuring their knowledge is appropriate.
• Conceptualizing & implementing strategies for acquiring business from clients and effectively
using the potential on existing accounts.
• Meeting with New Corporate Clients to generate business both face to face by giving
presentations and also over the phone.
• Cross Selling of the companies’ products to the prospective clients.
• Generating sales through the desired channel.
• To make sure that the invoice has been raised to the companies and coordinating with them
for timely payments.
• Accountable for relationship management with key accounts and increasing sales through
expanding service portfolio for existing and new clients.
• Coordinating with the corporate clients for their Forex requirements and getting it delivered.
• Handling individual clients, negotiating Forex rates and converting them into business.
• Making sure that all the customers are satisfied by the services offered and helping them in
all possible ways.
• Studying the currency & interest rate derivatives structures
• Setting up and heading complete branch operations with key focus on bottom line profitability
by
ensuring optimal utilization of available resources.
Organization: - Paul Merchants Ltd.
Paul Merchants Limited is the Flagship Company of renowned “PAUL GROUP OF
COMPANIES”, a conglomerate having interests in varied fields including Forex,
International Money Transfer, Entertainment Industry (Satellite TV),
Inbound Tours, International and Domestic Travel services and Global Holiday Packages.
PML is an IATA accredited Travel Agent and hence provides entire gamut of complete travel
related services, Forex, International Money Transfer.
Duration: July 2011 – November 2011.
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3. Désignation : Assistant Manager- Sales
Role and Responsabilités : Forex and Tours & Travel Sales.
 Specifically accountable for relationship management with specified key accounts and increasing
sales through expanding service portfolio for existing and new clients.
 Managing Inbound Clients coming from Poland, Israel.
 Coordinating the Tours, Making reservations with the hotels.
 Handling walking client, negotiating the Forex rates and converting them into business.
 Coordinating with the corporate clients for their Forex requirements and getting it delivered.
 Assuring regular business and acquisition of new business with Clients by striking profitable deals
and good customer service, client relationship.
Duration: May 2010 - July 2011.
Désignation : Senior Exécutive
Role and Responsabilités : Helping the Branch Manager in Daily Branch Operations plus WESTERN
UNION OPERATIONS for the Branch.
Forex
 Responsible for the Branch operations (Teller) and Accounting of the entire branch.
 Handling walking client, negotiating the Forex rates and converting them into business.
 Coordinating with the corporate clients for their Forex requirements and getting it delivered.
 Assuring regular business and acquisition of new business with Clients by striking profitable deals
and good customer service, client relationship.
 Converting walk-in Western Union Customer into Forex Customers.
Western Union
 Responsible for processing, capture & entry of data as per the data archiving / information
reporting requirements.
 Utilization of internal resources and secondary literature to identify networking contacts
 Cold calling to a targeted list of clients
 Work closely with our technical and professional staff to ensure accurate and timely delivery of
services to clients.
 Make discovery calls with prospects to understand their pain areas.
Duration: September 2009 – May 2010.
Désignation : Senior Exécutive
Role and Responsabilités : Taking care of WESTERN UNION OPERATIONS for the entier Delhi / UP
West and Uttarakhand Région.
Key Responsibilities:
 Responsible for processing, capture & entry of data as per the data archiving / information
reporting requirements.
 Utilization of internal resources and secondary literature to identify networking contacts
 Cold calling to a targeted list of clients
 Work closely with our technical and professional staff to ensure accurate and timely delivery of
services to clients.
 Make discovery calls with prospects to understand their pain areas.
ACHIEVEMENTS
 Worked on the Airport as Station Staff in the HAJ Mandate Project, 2011.
 Certified Galileo CRS tool professional.
 Designed the Pictures for the Company Website.
 Actively organized and participated in various events at Paul Merchants Limited.
 Have taken active part in organizing and participating in various Functions at College and
School level.
 Captain of School and College Cricket Team.
 Active Member of the College Snooker, Table Tennis Teams and Basketball Teams.
 Won various gold medals at zonal and interschool levels for school athletics team.
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4. EDUCATIONAL QUALIFICATIONS
• 2010– Present: - MBA - Currently pursuing from Symbiosis, Pune
• 2006– 2010: - BBA - Guru Jambheshwar University of Science & Technology, Hisar,
• 2006:- Class XII (CBSE) – Holy Convent School, Vikas Puri, New Delhi
• 2004:- Class X (CBSE) - Springdales Public School, Pusa Road, New Delhi
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