Presentation on 'nature of conflict ,types of conflict and conflict management'

1. Presented by:-
Pratibha Chaudhary
Submitted to:-

2. Meaning of CONFLICT
•A serious
disagreement or argument,
typically a protracted one a prolonged
armed struggle.
•An incompatibility between two or
more opinions, principles, or interests.
•A condition in which a person
experiences a clash of opposing
wishes or needs.
•Having or showing confused and

3. NATURE OF CONFLICT
1.Substantive conflicts:
This deal with aspects of performance or
tasks and often relate specifically to the project
or goals of a team or organization.
2.Affective conflict :
This deals with interpersonal relationships or
incompatibilities.

4. Types of Conflicts
1. Narrative type of conflict
2. Common type of conflict
3. Organisational conflict
4. Another type of conflict
Categories of various conflicts:

5. Narrative types of Conflicts:
1. Person vs. self
(problem with deciding what to do or
think)
2. Person vs. person
(problem with another character)
3. Person vs. nature
(problem with force of nature ,
such as a bizzard or high winds)
4. Person vs. society
(problem with the laws or
beliefs of a group)

6. Common type of conflict:
1.Relationship conflict
2.Values conflict
3.Interest conflict
4.Data conflict
5.Structural conflict

7. Organisational conflicts:
1.Interpersonal conflict
2.Intragroup conflict
3.Interorganisational conflict
4.Intergroup conflict

8. Another types of conflict:
1.Pseudo conflict
2.Real conflict
3.Ego conflict

9. Conflict management:
Conflict management is the process of
limiting the negative aspects of conflict while
increasing the positive aspects of conflict.

10. CONFLICT MANAGEMENT STYLES
•AVOIDANCE: Works when the issue is trivial or when you have no
chance of winning.
• COMPROMISE: Appropriate for scenarios where you need a temporary
solution, or where both sides have equally important goals.
• COMPETENCE: Appropriate for emergencies when time is of the
essence, or when you need quick, decisive action.
• COLLABORATION: Effective for complex scenarios where you need
to find a novel solution.
• ACCOMODATION: Effective when the other party is the expert or has
a better solution.

11. ASSERTIVENESS VERSUS COOPERATIVENESS

12. Task-relationship trade-off
• Task : How important
accomplishment of the task
(accomplishment of a goal,
maintenance of a value, an
interest) is to you.
• Relationship : How
important is maintenance
of the relationship with the
other party to you?

13. Five Conflict management stages:
1.Define the conflict
2.Examine possible
solutions
3.Test the solution
4.Evaluate the solution
5.Accept or reject the
solution