1. Emotional
intelligence
in the workplace

2. Introduction
In the present scenario, People are not evaluated by how
smart they are, or how intelligent, or the training and
expertise attained, but by how well they handle themselves
and each other.
Emotions play a very critical role in the overall quality of our
personal and professional lives, more critical even than our
actual measure of brain intelligence.

3. Emotional Intelligence
Emotional intelligence refers to the ability to identify and
manage your own emotions, as well as the emotions of
others and it helps to make batter workplace. In other
words, “emotional intelligence is the psychological abilities
of person” Emotional intelligence involves a combination of
competencies, which allow a person to be aware of, to
underst and and to be in control of his own emotions.

4. Emotional Intelligence at the
workplace -
If you’re incredibly smart, but you have less emotional intelligence it means things
get tough for you and your business.
• Without much emotional intelligence, you can't be a successful leader.
• According to emotional intelligence, success is strongly influenced by personal qualities
such as perseverance, self-control, and skill in getting along with others.
• This is the age of building relationships between individuals and organizations but it is
getting more and more complex because we mostly focus on IQ not EQ.
• Employees with high levels of emotional intelligence may be better able to solve conflicts
within workplace , and learn from previous interpersonal mistakes.

5. 5 components of EI –
Self awareness
self-awareness is knowing one’s emotions, strength,
weaknesses, drives, value, and goals and their impact on
other.
Self-regulation
Self regulation is about how we express our emotions to
other people. It is a method of controlling and redirecting
disruptive emotions.
01
02
In 1998 denial Goleman introduce a framework of five component of Emotional Intelligence.

6. Motivation
Emotionally intelligent people are self-motivated, which makes them better learners, confident,
optimistic, creative, flexible, happy and successful.
They are usually resilient and optimistic when they encounter stress and are driven by an inner
ambition.
Empathy
It is related to Dealing with your emotion and the emotion of others or Considering others feeling,
especially when making decision. Empathy has a powerful effect on workgroups because it helps us
build a psychologically safe environment and work constructively with other people.
Social Skill
It means efficient handling of our own emotions as well as of others. The knowledge of emotions is
utilized by such emotionally intelligent people to live and to work more effectively, and to grow as good
and competent human being.
03
04
05

7. Emotional intelligence first appeared to the masses when scientist notice that the
people with average IQs outperform those with the highest IQs 70% of the time.
Literature Review
EDWARD
1920
GOLEMAN
1995
GOLEMEN
1998
GREENSTEIN
2001

8. GREENSTEIN
2001
PETRIDES AND
FURNHAM
2001
DEEPA, R
2009
PETER TAYLOR
2009

9. Objectives
• To examine the effect of emotional
intelligence at work performance.
• To study the factor effecting emotional
intelligence to employee behavior.
• To generate employee’s awareness
toward emotional intelligence.
• To study the barriers in emotional
intelligence at workplace .

10. Rational Of
Study The study is to increase the employee’s emotional
intelligence at work place and to help in future why some
employees are outstanding performers while others are
not.
The whole of our educational system is designed to
enhance only our cognitive and intellectual intelligence.
The emotional side of the personality is not only neglected
but frequently looked down upon as a hindrance in career
success.

11. - Goleman, D. (1995). Emotional intelligence. New York: Bantam Books.
- Goleman, D. (1998). Working with emotional intelligence. New York: Book
- HBR Guide to Emotional Intelligenceby Harvard Business Review
- https://www.researchgate.net/publication/323725847_Emotional_Intelligence_at
_the_Workplace Managing Conflicts on Programs and Projects with Cultural and
Emotional Intelligence (edx)
- https://researchonline.jcu.edu.au/40340/1/40340%20Kannaiah%20and%20Shanth
i%202015.pdf https://www.frontiersin.org/articles/10.3389/fpsyg.2020.00240/full
Bibliography