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Customer Journey Map Template

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Here's a great customer journey map template to help customer success folks document, visualize and evaluate how they interact with customers. Here is a link to the supporting blog post that details how to use the template and explains some of the assumptions we made in creating the lifecycle stages, and categories = http://www.preact.com/blog/customer-journey-map-template

Publié dans : Business
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  • A short concise and easy to adapt scorecard with the journey as a whole. Full marks to the simplicity of explaining the pain points in easy and legible graphics! Thanks for the share.
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