1. Prince Opoku Asante
P. O. Box 505
Mamprobi, Greater Accra Region
0206973602/0231868357
E-mail: asanteprinceopoku@gmail.com
Personal Profile:
I am a goal-oriented individual with very good communication and interpersonal skills and
able to work with minimum or no supervision
Career Objective:
To obtain a challenging position in a reputable institution that offers Professional growth
whilst helping the organization in attaining its corporate goals
Education:
• Amity University, Uttar Pradesh, India 201303 - (July 2010- December 2013)
Master of Business Administration in International Business (MBA).
• Kwame Nkrumah University of Science and Technology - (August 2004- June
2008)
Bachelor of Science in Land Economy (BSc.)
• St. Peter’s Senior High School, Nkwatia, Kwahu - (January 2001 - August 2003)
West African Secondary School Certificate Examination (WASSCE)
Employment History:
• Vodafone Cash Operation Support Analyst, Vodafone Ghana Limited- May
2016- To date
Responsibilities include:
 Receiving incoming calls from Vodafone Cash Mobile Account Users
 Logging of calls and complaints from Vodafone Cash subscribers pertaining to cash
reversals, credit balance reconciliation, activation of dormant accounts and
changing of existing details on the Vodafone Cash Platform
 Providing First Contact Resolution on faults and reports from Vodafone Cash
subscribers including reset of account, account unlock.

2.  Providing answers to enquiries from Vodafone Ghana subscribers (Checking of cash
balance and providing details of cash transactions, providing short code of
Vodafone Cash Platform)
 Assigning issues logged to respective actor and/or customer experience Centre
team for follow up and resolution
 Reviewing issued call tickets pertaining to Vodafone Cash issues and ensuring that
all relevant required requests have been duly resolved.
• Customer Experience Centre Executive, Vodafone Ghana Limited- July 2015 –
To date
Responsibilities include:
 Receiving incoming calls from Vodafone Ghana Customers
 Logging of calls and complaints from Vodafone Ghana subscribers
 Providing First Contact Resolution on faults and reports from Vodafone Ghana
subscribers
 Marketing of Vodafone Ghana products and services
 Cross-selling and Up-selling of Vodafone Ghana products and services
 Providing answers to enquiries from Vodafone Ghana subscribers ( Credit balance,
Bundle Information and balance, Short codes of Vodafone Ghana products and
services)
 Assigning issues logged to respective actor and/or customer experience center team for
follow up and resolution
 Reviewing issued call tickets and ensure that all relevant required information have
been resolved
• Account Representative (Middle Trade), Transmed Ghana Limited- January
2015 – July 2015
Responsibilities included:
 Identifying market potential through intensive prospecting and speaking directly to
prospective clients about products and services provided by Transmed Ghana
Limited.
 Initiating sale processes by scheduling appointments with clients, making initial
presentations
 Recommending and introducing new products and services to existing clients
 Accomplishing marketing and organization missions by achieving sales and
collection targets.
 Customer Relationship management

3. • Sales Representative, Melcom Ghana Limited, – August 2013 - December 2014
Responsibilities included:
 Sale of Kwatsons range of products to all approved Melcom outlets
 Identifying potential sales opportunities for the sale of Kwatsons range of products.
 Facilitating the delivery of a high level of customer service through maintenance of
customer master file, timely advice of product availability, payment and forecast
accuracy.
 Resolving reports on concerns and complaints,
 Responsible for all trade returns from Customers
 Minimizing pricing conflicts across accounts and improving forecast accuracy to
minimize supply disruptions.
 Writing reports on weekly basis
• Market Surveyor, Kwatsons Ghana Limited, Accra– April 2013- August 2013
Responsibilities included:
 Conducting market surveys and Research
 Preparing reports of findings, illustrating data graphically
 Customer Relationship Management
 Data Collection and gathering of market information to help the company
consolidate its position in the marketplace and stay ahead of its competitors
• Estate Officer and Personal Assistant to the Assistant Headmaster, (National
Service), Presbyterian Boys’ Senior High School- October 2008- September
2009
Responsibilities include:
 Management and maintenance of the school's properties.
 Carrying out administrative Duties.
Personal Skills and Attributes:
 Ability to work in a team

4.  Ability to work with little or no supervision
 Ability to work under pressure
 Good communication skills
 Very good interpersonal skills
References:
 Mrs. Judith Dordor
Supervisor, Vodafone Ghana Limited
Airport City, Manet Towers.
0204093494
 Madam Joyce Adu-Amaning
Unit Manager - Middle Trade, Transmed Ghana Limited,
Plot 43, Main Spintex Road, Accra.
0246129691
 Mrs. Rebecca Agboh
Account Executive, Transmed Ghana Limited

5. Plot 43, Main Spintex Road, Accra.
0264217971

6. Plot 43, Main Spintex Road, Accra.
0264217971