This document provides a summary of qualifications and experience for Priscilla Y. Thakurdas. She has over 15 years of experience in systems administration, helpdesk management, and desktop support across various platforms including Windows, Linux, and Solaris. Her technical skills include Active Directory, Exchange, virtualization software, backup software, and network security applications. She is proficient in both Windows and Linux operating systems. Her most recent role was as a System Administrator where she supported the IT infrastructure at Bagram Airfield in Afghanistan.

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PRISCILLA Y. THAKURDAS
United States of America
Active Secret
SUMMARY OF QUALIFICATIONS
Proven success in systems optimization and managing server infrastructure and data-center operations across multiple platforms.
Effectively planned, installed, configured and optimized the IT infrastructure to achieve high availability and performance. Worked
as a skilled problem solver and troubleshooter capable of managing systems, projects, and teams in IT environments. Strong
points include attention to detail, IT security and customer service as well as good oraland written communication and interpersonal
relationships.
TECHNICAL EXPERTISE OVERVIEW
Operating Systems:
 Windows NT, Windows 2000, Windows XP Pro (32-64 bit), Windows 8, Windows 7 Pro (32-64 bit)
 Windows Server 2003,Windows Server 2008, Linux and Solaris systems.
Windows Applications:
 Active Directory – Maintenance and Account Creation/Updating
 CA Ticketing System
 Exchange 2003 updating and creating accounts.
 MS Office 2003/2007 (Word, Excel, PowerPoint, Access, Outlook, WordPerfect 9.0)
 Remedy Ticketing & Asset Management System
 Symantec Ghost Cast Imaging V11 – Creating and Updating
 Symantec Ghost Explorer - Expediting data and important folders from back up image(s)
Windows Based Security Applications:
 HBSS – Host based security system
 Malwarebytes – Secondary PC Cleanup and Diagnosis
 Spybot – Secondary PC Cleanup and Diagnosis
 Symantec Endpoint Protection V11.05 (Client Install and Maintenance)
 Windows Defender – Secondary PC Diagnosis
Windows Network / Internet Communications Based Applications:
 CISCO VPN Client – Machine installation and setup.
 Remote Desktop Connection (MSTSC) – Windows XP, 7 & 8 Operating Systems And PC any Wherein
CERTIFICATION
PROFESSIONAL EXPERIENCE
AECOM/AC-FIRST (Contracted to Department of the Army) Oct 2013 – Present
Bagram Airfield, Afghanistan (3/401 AFSB)
System Administrator/SustainmentAutomationSupportManagementOffice Technician
Support employees in daily computer use and future operations as directed by the ACO. Ensure that all hardware and software
components of the network infrastructure are properly configured and the security features; and controls appropriate to the
intended level of system operation are properly set. Prepare, coordinate, and implement software upgrade for current users
compliant with AR-25-2 in addition to any host installation requirements.
 Provide technical support to U.S Army Logistics Information System (LIS) assigned to AC-FIRST.
 ITIL Foundation v.3
 MCTS win 7
13839 Tabinoa Drive
Silver Spring, MD 20906
pythakurdas1991@gmail.com
H (301) 598-1108 –( CELL) 301-326-3093
Citizenship:
Security Clearance:
 MCSA server 2012
 MCSA win 7
 CompTIA Security+CE
 CEHv3
 MCITP/MCTS Server 2008
 MCP/WinNT/Networking Essentials

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 Deliver written, verbal or hands-on assistance and troubleshooting on the LIS equipment.
 Provides management and customers with basic logistics technology and information assistance that ensures effective
and economical support for products, service, equipment and systems.
 Distributes new Software Packages, Engineering Change Proposals (SCP) and Incremental Change Packages (ICP) to
LISMX customers.
 Restores equipment to operation by replacement of line replaceable unit. Troubleshoots automation equipment and
systems to the degree required for isolation of malfunctions to specific hardware or software. Develop, modify, and test
overall system backup and recovery strategies for assigned systems.
 Serve as a technical focal point for the installation and configuration of hardware and software.
 Serve as a systems administrator responsible for planning, coordinating, modifying, implementing, and troubleshooting
in order to meet customer needs.
 Serve as a technical focal point on multiple operating systems and computer platforms.
 Analyze, evaluate, and recommend hardware/ software changes to various computer systems.
 Implements systems software changes, operating system releases; and maintain the operational status of systems.
 Perform security management in accordance with 401st AFSB and AECOM/AC-First regulations and policies.
 Troubleshoot problems and implement changes on multiple computer platforms.
 Plan and schedule installation of new or modified hardware, operation systems, and software applications.
 Ensure the confidentiality, integrity, and availability of assigned systems, networks, and data through the planning,
analysis, development, implementation, maintenance, and enhancement of information systems security programs,
policies, procedures, and tools resulting in strict compliance with applicable information security/ information assurance
policies, principles, and practices.
 Conduct risk and vulnerability assessments of planned and installed information systems to identify vulnerabilities, risks,
and protection needs.
 Assess security events to determine impact and implementing corrective actions; and/or ensure the rigorous application
of information security/ information assurance policies, principles, and practices in the operation and maintenance of
assigned systems, networks and data.
 Provide technical support services such as planning, evaluation, testing, installation and support for AECOM/AC-FIRST
in Bagram, including hardware, software, and networking.
 Isolate, identify, analyze, evaluate, and resolve complex hardware, software, and/or communications problems.
 Coordinate software release and export procedures with management, customers, information systems (IS) and
communications personnel to ensure that communications options and software are network compatible prior to export
to the customer.
 Serve as a technical mentor, provides guidance and informal cross training to less experienced technicians.
 Serves as a liaison between the 4/401st AFSB S6 and AECOM-AC-First, where necessary, with contractors to
determine feasibility and effectiveness of Microsoft Windows Server hardware/software.
 Provides functional and technical support for the following LIS: SAMS-1E, SASM-2E, SAMS-IE, CSS-VSAT, and CAISI
2.0 and Networking.
InterImage, Inc. Oct2012– Oct 2013
North Region Medical Command, Fort Belvoir, VA
Systems Administrator
 Manage and troubleshoot Active Directory 2003/2008.
 Manage, troubleshoot and secure Windows server 2003, 2008 and 2008R2 and VM machines.
 Working knowledge of Backup data using Symantec Veritas and Commvault software.
 Working knowledge of Exchange 2003/2007.
 Working knowledge of NetApp NAS/SAN Working knowledge of TCP/IP.
 Good documentation skills, able to work independently and within a team.

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InterImage, Inc. Feb2011 – Feb 2012
Fort Belvoir Community Medical Center, Fort Belvoir, VA
Helpdesk Manager
 Supervised Helpdesk team, helpdesk task and procedures.
 Created and maintained team environment, successfully deployed win 7 and met deadlines.
 Maintained Remedy ticket system to track customer’s logged calls.
 Monitored and managed helpdesk staff’s performance as well as provided training and feedback when needed.
Supervised and coordinated helpdesk technician’s activities in resolving software, hardware and network issues to
minimize downtime.
 Developed training programs to increase technical knowledge.
 Ensured that the helpdesk support lived up to its goal of promptly addressing client issues.
 Implemented ITIL concepts and assisted in department’s projects.
US Army, Department of Defense Oct 2010 – Nov2011
Camp Liberty, Bagdad Iraq
Linguist
 Served as Linguist supporting the US Army in IRAQ functioning as the point-person for the interpretation and translation
of oral, written and media communications.
 Provided cultural insights into the planning and development of courses of action (COAs) based on the translation and
interpretation of various communications methodologies regarding the target country(s) and current situation at the time.
SAIC Sept 2007 – Oct 2010
Walter Reed Army Medical Center
Systems Administrator
 Successfully managed 8000 + user in a 200+ server environment, migrated applications from older hardware to new
hardware.
 Developed technical documentation for projects and peer to peer training.
 Assisted Tier 1and Tier 2 team members with user and desktop support as needed, managed NetBackup 6.5 solution
which included tape library and robots, Exchange 2007 on Server 2008, Blackberry Enterprise Server, and a Netapp NAS
solution.
 Successfully deployed a number of complex migration projects including a migration of Exchange 2003 to Exchange
2007, and the BRAC driven migration of applications, departmental and user data to other sites.
Loan to Learn May 2006 - May 2007
Reston, VA
Desktop Administrator
 Provided Technical assistance to call center and finance department, assisted with Epicor and Argo applications.
 Resolved network access issues; VPN configurations, connections, remote desktop, printing and application software
issues.
 Created and downloaded images onto Dell OptiPlex PC’s and Notebooks.
 Physically and remotely configured, trouble shot, and administered users laptops, PCs and blackberry devices.
 Created Active directory/MS exchange user accounts and granted permissions to shared resources, assured senior
management of data protection by demonstrating permission settings.
 Participated in software upgrades and successfully completed all roll out projects.
EDUCATION
UNITED CHRISTIAN HOSPITAL, Lahore Pakistan
Register Nurse, 1978

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JOB-RELATED TRAINING
 2015 – MCSA – Server 2012
 2014 – MCITP – Win 7 and MCSA win7
 2013 – Commvault – (Administration, CommVault Engineering and Support)
 2012 – ITIL Foundation v. 3
 2010 – Certified Ethical Hacking, MCITP Server 2008, Symantec Backup and recovery
 2009 – Cisco CCNA 2008 – Knowlogy Corporation - Security +
 2008 – CIOG-6/NETCOM Information Assurance Technical level 1, Planning and Implementing an Active Directory
Infrastructure,
 Network Infrastructure and Active Directory Physical for Microsoft Windows Server 2003.
 2007 – SAIC E-learning - Com TIA Security General Security Concepts
 2001 –New Horizons Learning Center- Upgrading NT 4.0 to Windows 2000, MCSE
TECHNICAL SKILLS
Databases: SAMS-E, PBUSE, STAMIS, FEDLOG, Remedy, MsAcess
Word-Processing: MS Word, WordPerfect
Spreadsheet: MS Excel, Lotus 123, Lotus Notes
Presentation: MS PowerPoint
Other Software: MS Outlook, Adobe Acrobat, Publisher, Basic Internet Search skills, SharePoint, Microsoft Exchange
Servers, Network Attached Storage, Network Attached Storage, VMWare ESX,
Equipment: Printer fax machine, copier, scanner, bar code scanner, multiple function phone
Typing Speed: 35 wpm